Moving a business can be a complicated and exhausting task. With more organizations adopting VoIP, companies need to take into account various considerations before deciding whether to bring or leave their IP telephony systems, according to a Ziff Davis B2B white paper.
Factors to consider when moving business VoIP systems
When making a move, companies should look at their surrounding circumstances. Specifically, whether it is planned or forced, organized or abrupt and the challenges involved. If the move is planned and well organized, taking VoIP systems along is usually the best decision with respect to business continuity, especially if the solutions are up-to-date. In merger or acquisition scenarios, VoIP's scalability allows for painless integration into existing IP telephony environments, at most requiring additional handsets or upgrading SIP trunks. However, if the move is sudden and ill-planned, gathering the different elements of VoIP systems and then reestablishing them could result in extended downtime and disruption to business operations. Likewise, if a smaller organization is merging with a larger one, there is a good chance the latter has a more advanced VoIP solution.
The type of environment a company is situated in and what it will be moving to is another important aspect. If the IP telephony habitat will be similar, taking VoIP with the business is common sense, especially if the move is from one single-site operation to another. Even in the event of scaling down operations, the only required change would be using less hardware, and extra devices could either be saved for future needs or sold. Multi-branch offices seemingly pose the greatest obstacle for bringing VoIP along because accommodating multiple locations increases the complexity of telephony requirements. Common trends that address a more decentralized business include switching to hosted or cloud-based VoIP, which paves the way for incorporating unified communication capabilities.
Assessing VoIP phone systems and their value, along with communication needs, will give companies a sense of how current solutions are supporting their demands. Most systems last three to five years before needing upgrades, and if the system is still relatively new and can continue to support business and communication requirements, then the answer is to keep the company's VoIP solution.
One last consideration the white paper noted is seeing what vendors have to offer. If businesses decide to move, their current VoIP vendor will likely offer deals, additional features or next generation solutions in hopes of keeping them on card. By making a move known, organizations will attract new vendors trying to win over their business, providing an opportunity to explore the market for the latest and most cost-effective technology. After all, a recent Infonetics research report clearly shows how the global VoIP market – worth $63 billion in 2012 – is teeming with opportunities and options.
VoIP has emerged as the new standard for enterprise communication, and Sangoma offers the media gateways and other solutions to ensure seamless and reliable integration of IP-based communication regardless of an organization's size or its current telecommunications environment.