What is Unified Communication?

It’s a fair question, what IS Unified Communication, (often referred to as UC) and why is it important? The truth is, you probably use aspects of UC often and don’t realize it.

In an average day, we switch between several different modes of communication. A quick text message, a call on your cell phone, emails, conference calls, instant messaging, screen sharing… The list is ever growing. The problem is that most of the time these modalities are delivered by disjointed systems that are not integrated.

Unified Communication systems (UCs) provide a simple application where users can in moments go from a simple instant messaging session into a phone call and even open a full-blown screen sharing and collaboration session from the same application. There is no need to schedule special conferencing rooms when you can just initiate an integrated connection from your computer or mobile phone, no matter where you are.

So in short “Unified Communication” is a term used to describe the complete integration between modes of communication and being able to switch effortlessly between them to enhance the exchange of information and ideas.

At Sangoma we like to say everything connects, so connect with Sangoma!