Sangoma Contact Center Solution

End-to-End Contact Center Solution Designed To Improve Customer Experience

Sangoma CX is a robust, cloud-based contact center solution that will keep your organization at the forefront of technology. Designed for both inbound and outbound interactions, Sangoma CX offers an intuitive interface for easily creating queues and agents, real-time analytics, and a wide array of advanced features. Call routing, management, and reporting can all be tailored to specific needs, further enhancing operational efficiency. With omnichannel and AI automation capabilities, your customers will enjoy a streamlined experience that both improves caller satisfaction while boosting agent productivity.

Why Sangoma CX for your contact center?

Robust Contact Center Solution
Advanced Functionality
Improves Customer Experience
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CX Builds Amazing Experiences

Built-In Training

Supervisors or Quality Teams can assess and review all Call conversations with the objective of guiding agents to improve their customer management skills which coincide with higher customer loyalty.


End-to-end encryption and security features protect a user’s identity. Password policy enforcement and access and event audit trails ensure the platform’s security while managing sensitive interactions and HIPAA compliance.

Omnichannel Functionality
Enable customers to choose their preferred communication channel by blending Voice, Web Chat, and popular social media apps like Whatsapp and Telegram – all while delivering a seamless customer experience.
Advanced Call Routing
Assign calls to agents by applying prioritized queuing, skills-based routing, queue call back, as well as ring strategies like round robin, number of calls per agent, agent talk time, or longest idle.
Cost-Effective and Budget Friendly

Named and Concurrent Agent licensing models supports organizational staffing needs while providing the most competitive pricing option.

In-Depth Reporting

Offers a comprehensive suite of reports on queues, groups, SLAs, customer satisfaction, agent performance, agent activity timeline, custom alerts, traffic analysis, and much more.

See Why
Sangoma CX
Stands Above
the Rest

Advanced Contact Center

  • Omnichannel Functionality: Web chat, Whatsapp, Telegram
  • Agent login/logout on queues, with timesheet reporting including productive and unproductive pauses
  • Callbacks and Post Call Surveys
  • Real-time displays
  • In-depth reporting
  • Call barge, monitor, and whisper functionality
  • Cloud-based recording of agents’ inbound and outbound calls for quality assurance or compliance purposes
  • Interactive Voice Response with Text to Speech
Advanced Contact Center

Call Control

  • Call Transfer
  • Skill-based routing strategies        
  • Flexible queuing configurations
  • Click-to-Dial 
  • IVR Builder
Call Control


  • Concurrent and Named Agent Licensing Available
  • Mobile Agent App
  • Sangoma Contact Center Salesforce Connector
  • Contact Center data daily exports 
  • Click-to-Dial Chrome extension
  • HIPAA-Compliant

Automation & AI

  • IVR with TTS support
  • AI: Virtual Agent Assistants (G. Dialogflow)
  • AI: Chatbot Connector (G. Dialogflow)
  • AI Assist: Content generation with OpenAI GPT-3.5 Turbo to help Agents increase their productivity in textual channels.
  • AI: Speech Analytics from processing call recordings to generate transcripts, summaries, and sentiment.
Automation & AI


  • Call History 
  • SMART Alert History
  • Traffic Analysis
  • Queue Summary 
  • Answered x Abandoned x SLA Detailed 
  • Agent Activity Timeline 
  • Call Reasons by Agent 
  • Queue Annual Report 
  • Complete Pause Report 
  • ATT & ASA History 
Stay Connected, Anytime, Anywhere
Sangoma CX is a Cloud Contact Center suite that helps businesses manage their customer communications through various channels like voice and web chat.
Boosting Productivity
Specifically designed to cater to critical Contact Center operations and provide an exceptional customer experience while boosting productivity.
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Don't Just Take Our Word For It

See why People Love Sangoma CX

"Sangoma CX is an excellent contact center solution
it is intuitive, highly adaptive, and extremely reliable. Our clients are very happy with its rich set of features, ease of use, and feel they gain valuable insight through the robust reporting it offers in both real-time and historical data."

"This system is proving to be one of the best I have ever used
in my 15 years of managing call centers. Communication [with Sangoma] is outstanding. From sales to support, they always address my concerns and act quickly on them."

Dedicated to providing you with the tools you need to take your customer service to the next level.

Added-Value Services

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