Sangoma Contact Center Solutions

Sangoma Contact Center:
Elevate The Customer Experience

Sangoma’s Contact Center is a complete inbound and outbound contact center solution that will keep your organization on the cutting edge. Sangoma’s Contact Center has an advanced and comprehensive suite of features, including an intuitive interface for adding queues and agents, customizable call routing, management, and reporting. Your customers will enjoy a streamlined experience that both improves caller satisfaction and boosts            agent productivity.

Key Features and Benefits

Unified Approach to Handling Contacts

Provides a cloud-native platform with flexible deployment options, an advanced Contact Center solution, and simplified billing.

Access to Advanced Reporting

Offers in-depth customer analytics to every department. The product includes tools for all employees to optimize caller experience and engagement with your brand.

Cost-Effective
and Budget Friendly

More cost-effective than many competing solutions while still including all the bells and whistles of an enterprise-grade inbound call center service.

Ease of Use

Easily manage queue performance by adjusting to changes in call volume, caller wait times, and agent availability in real-time.

The Only
Contact Center Solution Your Business Will Ever Need

Advanced Contact Center

  • Agent login/logout on queues, with timesheet reporting including productive and unproductive pauses
  • Callbacks and Post Call Surveys
  • Real-time displays
  • In-depth reporting
  • Call barge, monitor, and whisper functionality
  • Cloud-based recording of agents’ inbound and outbound calls for quality assurance or compliance purposes
  • Interactive Voice Response with Text to Speech
Advanced Contact Center

Call Control

  • Call Transfer
  • Skill-based routing strategies        
  • Flexible queuing configurations
  • Click-to-Dial 
  • IVR Builder
Call Control

Integration

  • Concurrent and Named Agent Licensing Available
  • Mobile Agent App
  • Sangoma Contact Center Salesforce Connector
  • Contact Center data daily exports 
  • Click-to-Dial Chrome extension
  • HIPAA-Compliant
Integration

Reporting

  • Call History 
  • SMART Alert History
  • Traffic Analysis
  • Queue Summary 
  • Answered x Abandoned x SLA Detailed 
  • Agent Activity Timeline 
  • Call Reasons by Agent 
  • Queue Annual Report 
  • Complete Pause Report 
  • ATT & ASA History 
Reporting

Don’t Need All the Bells and Whistles?

Our Departmental Contact Center
Solution Service Insight might be right for you!

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