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Solutions by Industry
Solutions By Industry
Quick Service Restaurants
Quick Service Restaurants, especially chains and large franchise operations, depend on analytics to properly schedule employees and track their performance. Sangoma offers several real-time analytics solutions, including in-depth reporting, customer engagement insights, and presence monitoring for a bird’s eye view of business activity. With a system that can be deployed from the cloud, on-premise, or in a hybrid environment that scales to your business needs, your restaurant business can keep up with fast-paced orders and quickly changing workflows.
Point Of Sale (POS) Integration
The faster that your agents can handle a call, the more calls they can take, and the higher your customer satisfaction will be. Sangoma can customize your communications system with integrations to your CRM, allowing you to organize, track and manage all of your customer information, activities, and conversations. Restaurants can see incoming calls displayed as customized “screen pops” containing information about the customer, including details on contact information or other CRM available fields for previous calls, interactions, and orders. Screen pops allow users to know all about the customer and their past interactions before they even pick up the call.
Business Continuity & Quality Of Service
A restaurant that is unable to take orders is in deep trouble. The razor-thin margins that many Quick Service Restaurants operate under make this situation even worse. Sangoma guarantees 99.999% uptime reliability and has provided 100% voice uptime since 2011. Even better, our extensive suite of disaster avoidance and recovery protections ensures that your calls keep coming in even if one of your locations is inaccessible due to disaster.