Customer Service Pain Points a Unified Communications Solution Can Solve
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
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How Unified Communications Boosts Workplace Productivity
Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning that the real key to increasing workplace productivity is not a new tool but a new system. A new phone system, that is. We’re referring, of course, to a Unified Communications (UC) phone system. The promise of UC is that the work people do will …
What to Know about the ISDN Switch Off
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
Creepy Conferencing Conundrums Solved with Switchvox Conferencing Widget
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
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Latest Articles
Customer Service Pain Points a Unified Communications Solution Can Solve
December 6, 2019
Most consumers would say that valuing their time is the most important thing a company can do to provide them with good service. When a
What to Know about the ISDN Switch Off
November 8, 2019
Often, one technology has to be retired to make way for newer, more efficient technology. Wooden ships that relied solely on wind and tides gave
Creepy Conferencing Conundrums Solved with Switchvox Conferencing Widget
October 31, 2019
We’ve all been there, the conference call from hell. Where someone is not muted and you hear their dog or kids in the background and
Choosing between On-Premise and Cloud? Here’s How.
October 10, 2019
The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering,
Remote IP Phone Security
October 3, 2019
The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks
Ch-ch-changes to AstriCon
September 12, 2019
A year ago, the words of rock legend David Bowie rang in my head as the acquisition of Digium by Sangoma was announced. “Ch-ch-ch-ch-changes, turn
The Machi Minute
Dec03
Unified Communications Virtualization Benefits
Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This …
Nov26
The Virtualization Option for Unified Communications
Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That …
Jim Machi
Vice President of Marketing for Sangoma
Unified Communications in the Cloud
Learn the benefits of cloud services, including hosted UC, SIP trunking, and Fax over IP.
5 Ways a Hosted Phone System Can Help Small Businesses Succeed
Walking around and browsing the small businesses of the historic downtown areas of any city is an increasingly popular weekend activity across America. Especially with …
3 Reasons Why You Should Subscribe to a Hosted Phone System
Statistics show that most of you reading this are subscribed to some sort of monthly service or delivery of goods. Music and video streaming services, …
Resellers: Add Cloud Services to Grow Your Business
Over the last few years, cloud computing services have dominated the information technology market. Cloud has become the go-to solution for various products and services, …
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Boost patient & staff communications in medical offices, pharmacies, and more
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Enhance caller experience & sales in retail, call centers, and other industries
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Improve efficiency, reduce cost, and enhance customer service with UC
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Discover how to utilize advanced call center software and features
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Explore the nuts and bolts of Unified Communications
