Author: Jim Machi – VP of Marketing, Sangoma I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the messaging at Enterprise Connect 2020 is going to be over the top. It was already over the top from RingCentral, but now […]
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Author: Laura Jane Crocker – Campaign & Content Specialist, Sangoma The debate around which phone system method reigns supreme has been building for years. Most modern vendors will offer either a hosted or on-premise offering, which can limit their perspective around the benefits of each deployment. In the myriad of articles on this subject, Sangoma […]
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Author: Jim Machi – VP of Marketing, Sangoma Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really what keeps the business running. One category we especially track is satisfaction with our SIP trunking services as many of our customers […]
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Author: Scott Beer – Director of Solutions Engineering, Sangoma The importance of considering network security in VoIP/UC deployments cannot be understated. Unsecured VoIP networks are vulnerable to the same threats as regular data networks as well as many more, including toll fraud. But to protect a VoIP network requires more than simply locking it down […]
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Author: Jim Machi – VP of Marketing, Sangoma The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing all kinds of stuff, including doorbells (of all things!) and voicemail. Now let’s not go blaming everything on millennials. I don’t think […]
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Author: Jim Machi – VP of Marketing, Sangoma Yesterday, I wrote a blog called “Is it Possible to Outgrow an Open Source PBX?”. The blog was misconstrued with regards to how I stated the premise of situations that may call for someone to move to a commercially supported PBX. It was insensitive to our open […]
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Author: Jim Machi – VP of Marketing, Sangoma An update to this blog post can be found here or at the bottom of this page. Many small businesses have started with an open source PBX like FreePBX or another one based on Asterisk. But once you have that in place, is it possible that you […]
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Author: Jim Machi – VP of Marketing, Sangoma You just got a new communications product that’s either physically in your data center or in a data center someplace else servicing your business. You’re thinking – I just bought this product (say a Unified Communication system or an SBC, for example). I did research on it. […]
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Author: Julie Webb – Marketing Communications Director, Sangoma A year ago, the words of rock legend David Bowie rang in my head as the acquisition of Digium by Sangoma was announced. “Ch-ch-ch-ch-changes, turn and face the strange ch-ch-ch-changes” indeed summed up how I was feeling in the moment. AstriCon is the event for open source […]
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Author: Jim Machi – VP of Marketing, Sangoma Workplace efficiency is a big theme these days. Just get more done in the same amount of time by working “smarter”. As though the way you’re currently working is somehow dumber, “working smarter” is one of those things more easily said than done. However, there are tools […]
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