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The Machi Minute

Jim Machi

Jim Machi

Vice President of Marketing for Sangoma

What Will the Future Contact Center Agent Look Like?

I was recently asked the question in the title of this blog when I was briefing an analyst about Sangoma. Without really thinking about what timeframe or anything like that, I blurted out “Probably a computer that sounds like a native language speaker”. In other words, a sophisticated chatbot.   …

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Featured Blog Articles

Office Worker Take a phone call using Sangoma's Unified Communications tools

How Unified Communications Boosts Workplace Productivity

Many organizations fuss around with different apps and new gizmos hoping to find the magic bullet solution to increasing their workplace productivity. But a growing number of businesses are learning that the real key to increasing workplace productivity is not a new tool but a new system. A new phone system, that is. We’re referring, of course, to a Unified Communications (UC) phone system. The promise of UC is that the work people do will …

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Featured Categories

Latest Articles

Unified Communications in the Cloud

Learn the benefits of cloud services, including hosted UC, SIP trunking, and Fax over IP.

Moving to Cloud: A Marathon, not a Sprint

Making the move to Cloud has been a hot topic in the VoIP industry for a while now. There are plenty of reasons to consider …

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Why Seasonal and Growing Businesses Value the Cloud

All businesses value scalability, but for seasonal and growing businesses, the need for scalability is paramount. And that’s why these types of businesses value the …

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Building the Reputation of your Business with Cloud

Few things are more important to a SMB (small-medium business) than its reputation. Building rapport with your customers doesn’t happen overnight, it’s a relationship that …

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Articles by Industry

Automotive

Drive excellent customer experience and simplify employee communications

Government

Revolutionize public service and improve mobile communications

Education

Connect teachers, administrators, parents, and staff with UC

Healthcare

Boost patient & staff communications in medical offices, pharmacies, and more

Professional Services

Enhance caller experience & sales in retail, call centers, and other industries

Articles by Solution

Unified Communications

Improve efficiency, reduce cost, and enhance customer service with UC

Call Centers

Discover how to utilize advanced call center software and features

UC Technology

Explore the nuts and bolts of Unified Communications

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