
© 2023 All rights reserved
Communications serve as the backbone of any business, and this is especially true for the healthcare industry. Sangoma’s UCaaS portfolio offers end-to-end solutions that help healthcare providers enhance patient care.
“It has been easier to execute than I ever thought possible for such a high tech product.
Not only is Switchvox flexible and expandable leaving us plenty of room to grow, but it has cut costs drastically, which was one of the main objectives of the project.”
Cevin Doppmann
Network Engineer, Strategic Health Care
“Customer service has improved greatly and we have a much higher rate of connected callers than we did before.
We have reports we can run that help us with quality control, figuring out problems and showing us areas for improvement based on call behavior. We had no way of knowing when calls were dropped before, or how many times someone called, or how long they were left on hold. We can track all of that now, thanks to Switchvox.”Cory Kendrick
IT & Telecommunications Manager,
Summit County Public Health
© 2023 All rights reserved