Cloud
Considerations for a Unified Communications Prem to Cloud Migration
Some companies are considering the transition from an on-premise unified communication system to a UCaaS system. There could be various reasons, ranging from the age
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Collaboration
Why Collaboration Tools Are Important
In my last blog, I discussed “digital channels”, one of which are collaboration tools. Let’s take a closer look the importance of collaboration tools. Just
Cloud
Your UC / UCaaS Platform Needs “Digital Channels”
Frost and Sullivan has written a white paper called “Modern Cloud Communications Empower the Hybrid Workforce”. It’s an interesting paper all around. To download the
Cloud
The Benefits of a Managed Security / Unified Threat Management Service
Before discussing the benefits of a managed security service for your business, let’s discuss what threats we are talking about. As an IT manager for
Hot Desking
Is telephone Hot Desking really needed anymore?
Before we get to that question, and why I even asked it in the first place, we need to define what hot desking is. Hot
Cloud
The Benefits of a Managed SD-WAN Service
Before we talk about the benefits of a managed SD-WAN service, let’s talk about what SD-WAN is. In my last blog, we discussed a Managed
Internet
The Benefits of a Managed Internet Service
We all need the Internet. Many of us can’t do our jobs without that access. And for long-time readers of this blog who have read
Managed Services
What is MSP and UCaaS all about?
As many of you know by now, Sangoma has purchased NetFortris, and now we have added some new “Managed Services” offerings. What are managed services?
Collaboration
How is UCaaS Priced?
Every once in a while I’ll get asked by an end-user customer about how “UCaaS is priced”. I get this question since the end-user sees
End Users
Typical UCaaS Customer
I get asked the following question quite a bit – “What does your typical end-user customer look like?” It’s really hard to answer that question
Collaboration
A Video Meeting Service Should Be Tightly Integrated with Your UCaaS Platform
As many of you know, at Sangoma, we have our own video meeting platform called Sangoma Meet. We launched this right around when the pandemic
Channel Partners
Sangoma at Channel Partners Conference
Next week, Sangoma will be at Channel Partners at the Venetian in Las Vegas. Channel Partners, at its core, is about all the cloud agents
Acquisition
The NetFortris Acquisition
Some of you may have noticed by now that this morning Sangoma announced it has acquired NetFortris. Why, you might ask? Well, there are a
Cloud
The Allure of Integrated Cloud Communications: Part 3
If you’re using all kinds of Unified Communication tools, how do you handle all of this confusion about what to use? One way to handle
Cloud
The Allure of Integrated Cloud Communications: Part 2
Last week, I introduced you to Val, who is a knowledge worker with so many ways to communicate. She has a dizzying array of applications
Cloud
The Allure of Integrated Cloud Communications
Val wakes up in the morning and goes downstairs to her work from home setup, or decides to go into work that day. Either way,
SmartOffice™, an Innovative Approach to Bringing the Power of Advanced Access Control to the SMB
How does someone get into the office? Do you have a key card for that? Is there an intercom that visitors talk to when they
Desktop as a Service “in the real world”
Desktop as a Service (DaaS) is the concept of bringing a virtual desktop to the cloud. In other words, think about your desktop now, and
Cloud
A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 2
What might be some benefits to your company if your headquarters office was a prem UC deployment and your satellite offices were a cloud deployment?
Cloud
A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 1
Some enterprises are starting to explore deploying Unified Communications in a Hybrid capacity – that is, one site (say the headquarters site) deploying an on-premise
CPaaS
Customizing UCaaS Systems
We’ve had some partners over the last many months asking for more customization with our UCaaS platforms than already exists. First, it got me thinking
Telephony
Where is business voice evolving to?
Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the value
Telephony
Voice Remains Important For Your Business
I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important for your business,
Channel Futures
Sangoma Recognized By Channel Futures as the Top M&A of 2021, for Its Acquisition of Star2Star
About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were
Cloud
Premise UC Platforms Continue to Do Well
One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX
Asterisk
Checking in on Open Source Communications
I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since
Mobile
Does BYOD impact UCaaS clients?
As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees
Call Center
What does a supervisor really need to see in a Contact Center Application?
Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified
AI
The Evolved Office & Artificial Intelligence Integration
As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of
AppaaS
CPaaS is a Path to Applications-as-a-Service (AppaaS)
CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general
Connectivity
IoT Connectivity in an Office Environment
IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT
Collaboration
The Evolved Office & Mobility
Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more
CPaaS
Sangoma is Recognized in the Gartner® Magic Quadrant™ for UCaaS, Worldwide
Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service,
5G
The Evolved Office
As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using
daas
What kind of companies would use Desktop-as-a-Service?
What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into
daas
The Benefits of Desktop-as-a-Service (DaaS)
Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is
daas
What is Desktop-as-a-Service (DaaS)?
You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this”
Hybrid Work
Hybrid Work & Increased Productivity with UCaaS
Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects
Cloud
Revisiting & Remembering the Benefits of UCaaS
In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability
5G
Will 5G Fixed Wireless be viable to handle real-time UC?
Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them.
How SD-WAN Can Help Your Business
As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely
Deskphone
Future of the Deskphone for Knowledge Workers
With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using
Asterisk
AstriCon 2021 Is Now Virtual
Sangoma has decided to cancel the in person AstriCon 2021 event in Orlando, Florida the last week in September and move it to be a
Mobility
What is Unified Communications?
What is Unified Communications? It may seem like a simple question, but the answer is not so simple. On the surface it just means unifying
Phone System
Why a Video-centric Business Communication System is Problematic
Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are
IP Phone
The Case for UC Systems Needing Tight Integration with Physical Phones
A business communication system connects to a phone. But how tightly integrated does the phone need to be? Does it just need to make and
UC
The Case for Applications Supplementing the UC System of Tomorrow
Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of
Omdia
Sangoma Proud to Claim 5th Spot on the Omdia North American UCaaS Scorecard
In May, Omdia released their UC as a Service (UCaaS) Scorecard, ranking the top 10 UCaaS providers in North America. We are proud to say
SMS
Is a Video-centric Business Communication System the Right Way Forward?
While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground each year, at this
ITEXPO
Going to ITEXPO 2021
Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that
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