Improving Patient Care with a Phone System for Healthcare

Health Care

Few industries are as dependent on communication as health care, and no other communications provider
is as capable of meeting those needs as Sangoma’s Business Voice+ solution.

Mobility

Most medical professionals spend their time traveling from room to room, visiting patients. However, they must constantly remain in contact in case of an emergency. Many specialists are always on call, even during off-hours. With Sangoma’s Business Voice+, HIPAA compliant phone system, you are enabled the level of mobility demanded by healthcare professionals with features such as Find Me – Follow Me, Mobile Softphone for iOS and Android, and the ability to access voicemail through email. SangomaConnect even let health care professionals answer and make calls from their cell phone without displaying their personal Caller ID information.

Mobility
Compliance​

Compliance

Health care professionals must follow strict guidelines from the government and professional organizations to protect patient privacy. We are able to customize our HIPAA compliant phone system to help our customers comply with security standards. We also offer additional security and compliance protections to ensure the security of your communications.

Improved Operations

Sangoma offers many features and services that simplify the day-to-day operations of healthcare facilities. Our VoIP for medical office solutions, like Contact Center, make inbound call centers easier to operate and manage, which is helpful for large hospitals and small practices alike. Digital Fax and Analog Fax allow users to fax to and from computers and fax machines respectively, a convenient option for transmitting prescriptions, patient files, and more.

Improved Operations
Notification & Alerts Packaged Applications

Notification & Alerts Packaged Applications

Being able to communicate with doctors, healthcare workers, administration, staff, and others at a moment’s notice is important for healthcare facilities. An emergency notification system lets you alert or update your employees immediately and with minimal effort. Sangoma offers Urgent Notification Packaged Applications, Employee Alert Notifications, and CRM integration for all of these applications.

Packaged Applications

Enhance Your Communications With Ready-To-Go Applications

Urgent Notification

The Urgent Notification Packaged Application allows Sangoma system administrators to send notifications regarding urgent calls to designated text and email endpoints. This emergency notification app comes in two editions, allowing you to only pay for the features you need. Use cases for healthcare include:

  • Facility Security Threats, Lockdowns & Crime
  • Severe Weather & Related Notifications
  • Building & Facility Closures
  • Internet, Phone, Or Other System Outages
  • Fire Drills & Evacuations

Curbside Service

Curbside Service allows businesses to offer streamlined, convenient, and safe customer service experiences. Keep business open and flowing with SMS text/web-based communications to facilitate online ordering and curbside pickup services.

  • Ready To Use “Out Of The Box”
  • Mobile Friendly – No Custom Apps Required
  • Easy SMS & Web Interactions
  • Flexible, Automated Workflow Supporting Multi-Member Teams

Employee Alerts

This employee notification system app allows Sangoma system administrators to send alerts via email and SMS text messaging to all employees or designated groups. Employee Alerts also allows administrators to track and request acknowledgement of receipt and encourages instant engagement from employees with actionable links or phone numbers. This Packaged Application is available in all of our bundles for Business Voice+. Use cases for healthcare include:

  • Office or Facility Closures & Delayed Openings
  • Alternate Work Schedules
  • COVID-19 Impact Information
  • HR Updates & Reminders
  • Last-minute Reminders

CRM Integration for Sangoma Notification Systems

The CRM Integration Packaged Application integrates Sangoma solutions with CRM platforms to support click-to-call, inbound screen pops, and call detail tracking features within your own CRM. Our CRM Integration Packaged Application can minimize manual data entry, enable real-time screen pops via CRM for incoming and outgoing calls, automatically log calls via CRM, and allow users to Click-to-Call contacts from CRM screens.
See how our bundles beat the competition and put more money in your pocket.

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