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Sangoma Contact Center Solution
Sangoma CX Pricing
Standard
Prices Starting At
$
23
99
Advanced
Prices Starting At
$
41
99
Most Popular
Premium
Prices Starting At
$
50
99
Best Value
Compare Plan Features
Standard |
Advanced |
Premium |
|
|---|---|---|---|
| Calling Plans | |||
| DIDs | 1 Geographical DID included | 1 Geographical DID included | 1 Geographical DID included |
| Voice Calling | Unlimited inbound and outbound dialing** to the USA including Alaska, Hawaii and Puerto Rico | Unlimited inbound and outbound Standard dialing** plus Canada and Mexico | Unlimited inbound and outbound Advanced dialing** plus 20 international terminations |
| Queue Features | |||
| Customer SAT & NPS (Post Call Surveys) | |||
| Five Queue Strategies | |||
| Unlimited Queues | |||
| Recorded & Synthesized Announcements | |||
| Call Recording | |||
| Delegate Agent log-in/out Individual Queues | |||
| Contact Center | |||
| Skills Based Routing | |||
| Unlimited Queue Groups | |||
| Queue Priority | |||
| Callback Feature | |||
| Dial Out of the Queue | |||
| Wrap-up Timers | |||
| Agent Features | |||
| Agent Mood | |||
| Call Reasons | |||
| Call Issues | |||
| Contact Management (CRM) | |||
| Supervisor Features | |||
| Real-time Agent Monitoring | |||
| Real-time Queue Call Details | |||
| Supervisor Heads Up Display | |||
| Listening, Whisper, Barge-in | |||
| Agent Assessment Survey (QA Module) | |||
| SMART Alerts | |||
| Scheduled Reports | |||
| Channels | |||
| Voice | |||
| Digital Channels: Webchat | |||
| Integrations | |||
| Click-to-Dial Chrome Extension | |||
| Salesforce Connector | |||
| Automated Data Export (paid add-on) | |||
| Endpoints | |||
| Secured Web UI for All Features & Users | |||
| HIPAA-Compliant | |||
| WebRTC & Desk Phones | |||
| Agent Mobile App | |||
| TTY Support | |||
| Concurrent Agent Licensing (paid add-on) | |||
| Reports | |||
| Call History | |||
| Call Volume | |||
| Service Rework | |||
| ATT & ASA History | |||
| Queue Summary | |||
| Agent Hold | |||
| Agent Activity Timeline | |||
| Agents Performance | |||
| Agent Answer Rate by Queue | |||
| Logon History | |||
| Customer Satisfaction | |||
| Traffic Analysis | |||
| Answered x Abandoned x SLA | |||
| Answered x Abandoned x SLA Detailed | |||
| Pause History | |||
| Call Issues | |||
| Call Reasons | |||
| Call Reasons by Agent | |||
| Queue Annual Report | |||
| SMART Alert History | |||
| Complete Pause Report | |||
| Digital Channels: WebChat | |||
| Automation | |||
| Automated Attendant | |||
| IVR Builder | |||
| Included | Add On | ||
| ** Up to 3k outbound minutes to specific long distance terminations based on the highest tier purchased by the client, excluding Directory Assistance and Premium numbers (for both domestic and international) | |||
The Only Contact
Center
Solution
You Will Ever Need
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