As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees use will impact any UC functionality or performance. Essentially, the question comes down to whether we as a vendor enable and support BYOD (Bring Your Own Device) or recommend a specific type of smartphone?
By now, most businesses support BYOD, at least for smartphones. Employees have them, and they might as well use them. It costs the company less because they don’t have to lay out any money to buy them, and if there are issues, the employee has to deal with them (on their own time). So, from an employer perspective, it makes sense. And frankly, many employees don’t want to carry around two mobile devices anyway.
However, the question we get is inherently less secure for the business, so that needs to be thought about as well. The question we really get is about Android devices vs. iOS devices. And there are definitely differences. And within Android, there are even definitely differences. So, it’s an excellent question, actually, and you should ask your UCaaS vendor about it.
The UCaaS vendor should take care of ensuring their desktop and mobile clients work, period. And you should ask and see what the answer is. If it’s a bit wobbly, then that tells you something. The only caveats should be about older devices (i.e., we support back to version xyz).