The Emergence of the Business Communications System

Jim Machi
Senior Vice President of Product Management and Marketing, Sangoma

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where it is becoming an overall business communications system.   And we’ll continue to see computing advances have a huge impact.

 

 

Let’s explore this a bit.  From an architecture perspective, it’s not a big leap to continue an evolution towards adding more communications to the business communications system. Other outside networks, such as may be required for IoT interaction can be added to the mix. Other devices, that may have nothing to do with voice, such as building access control, cameras and sensors can be added.  And the rules system and message broker brains also can get updated so that “voice” becomes just another type of communication method, not the method it was originally designed for years ago.  As such, the Business Communications System is born.

And with all of this data coming from all of the business interactions, patterns and learning can be had and put to use in a positive way.  The advances in compute power and the ability to analyze huge amounts of data swiftly and efficiently have given rise to elements of Artificial Intelligence entering the business phone system.  In other words, the “rules.” And thus the Message Broker can get smarter. So the advent of Artificial Intelligence functionality with the PBX/UC platform has already started to occur.

The last mile to this Business Communications System will also likely be augmented. With 5G comes the ability to “network slice” or carve a portion of the network to be dedicated to an enterprise. In other words, a 5G wireless trunk.

 

 

The PBX has already undergone incredible evolution in the past 25 years. With much more to come. The office environment has also evolved from a single brick and morter facility to be a virtual, accessible at all times, and from anywhere environment. The PBX/UC platform branching out to become a more complete business communications system for the Evolved Office is a natural evolution for the PBX, and Sangoma is leading the way.

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