When to Look for a New UCaaS Provider?

UCaaS (Unified Communications as a Service) has become critical to modern business communication. The service provides a cloud-based solution integrating various communication channels, including voice, video, messaging, and collaboration tools.

With UCaaS, employees can communicate and collaborate seamlessly from anywhere, using any device. This technology has become essential for businesses of all sizes, enabling them to stay connected and operate efficiently in today’s digital age. So, without further ado, let’s dive in and understand when you should seek a new UCaaS provider.

When to Seek a New UCaaS Provider?

Looking for a new UCaaS provider can be daunting, but it’s important to recognize when it’s time to make the switch. Here are three signs to look for that indicate it’s time to find a new UCaaS provider.

1. Poor Call Quality & Dropped Calls
If you’re experiencing poor call quality and dropped calls with your current UCaaS provider, it’s time to start looking for a new one. According to a survey by INC Magazine, 86% of businesses stopped doing business with a company due to weak customer service.

A trustworthy UCaaS provider can greatly enhance the quality of your calls and minimize the chances of dropped calls. Imagine you’re a sales manager amid an important conference call with a potential client. If the call quality is poor or the call drops, it can negatively impact your company’s reputation and result in missed business opportunities.

2. Lack of Scalability & Limited Features
According to a Frost and Sullivan whitepaper, 80% of people consider increased uptime and freeing up IT as major benefits of the cloud. Additionally, 38% of businesses plan to move to the cloud for communication technology, while 33% have already switched.

With UCaaS, you can easily add or remove users, features, and services as your business needs change. For example, if your business expands to new locations, UCaaS can quickly and easily connect those locations to your existing network without additional hardware or infrastructure.

3. Poor Customer Support & Technical Assistance
Looking for a new UCaaS provider is essential for better customer support and technical assistance. It can negatively impact productivity and profitability from a business point of view.

Therefore, seeking a new UCaaS provider that offers reliable technical assistance and exceptional customer support is important. Almost half of the companies (45%) are adopting a single primary platform for UC, with more than half of that group choosing Microsoft.


Choosing the right UCaaS provider is crucial for the success of your business. While it can be difficult to know when to switch providers, there are several signs to look out for, such as poor call quality, limited features, and lack of scalability.

You can ensure you get the most out of your UCaaS solution and maximize your business’s potential by keeping these factors in mind and staying vigilant.

In the ever-evolving world of Unified Communications, selecting the perfect UCaaS partner is not just a decision—it’s a game-changer for your business. And in this game, Sangoma emerges as the undisputed champion. By joining forces with Sangoma, you unleash the full power of your business, leaving behind the shackles of subpar call quality, limited features, and restricted growth. It’s time to make the bold move, embrace the undeniable advantages, and conquer the realm of Unified Communications with Sangoma as your trusted and triumphant partner.

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