The hospitality industry, as we know it, is going to look a lot different in the near future. Hotels have been modernizing their business operations to guarantee profitability as guest expectations are changing. The ‘self-serve’ trend is influencing guests with things like ‘mobile check-in / check-out’, ‘mobile messaging with hotel staff’, and ‘mobile bookings’. Even hotel staff are now trying to use their mobile device(s) to be more accountable and respond to guests while on the go, instead of being chained to the lobby computer.
This change starts by updating the telecommunication infrastructure. Traditional hotels have older types of phone systems with legacy TDM connections to the local PSTN.
Hospitality Solutions Helping You Save Money and Improve Efficiency
Manage Everyday Hotel Tasks with Ease!
Turn PBXact into a hotel phone system with the Sangoma Property Management (SPM) module.
SPM provides hotel staff with a unique dashboard for all front desk needs to service guests.
SPM is fully integrated into PBXact, which means staff can access it through the UCP panel they already today. Staff can connect to it using any mobile device, while making and receiving phone calls, and even chat with colleagues, using the Zulu softphone or mobile client. This helps staff be more accountable as they can service guests more efficiently when away from the lobby desk. Administrators also have full control of permission settings and accessibility for every feature through the standard User Management module within PBXact.
Benefits of Property Manager
Check-in / Check-out and wakeup call requests
Restaurant & Room Service
Food staff can manage menu purchases
Accounting and Billing
Detailed graphical information of guests invoices, hotel reports and booking status
Intuitive Guest Features
Guests can interact with hotel staff simply my messaging them through SPM on their tablets, cell phones or laptops
Room Service & Wake-Up Calls
Guests can request room service and wake up calls directly through the SPM app
Guests can keep track of charges to their room
Guests no longer have to visit the receptionist to check-out of the hotel. They can simply take care of that on their SPM dashboard
Combine Your Solution with Sangoma IP Phones
Sangoma IP Phones come with built-in phone apps that allow users to manage advanced features using the Display instead of trying to remember feature codes:
The Parking application lets users visually see parked calls, pick up any parked calls and park calls themselves, simply by navigating the phone’s display.
The follow Me application lets users visually set their follow me status, add additional numbers and adjust the ring and voicemail settings.
Call Forwarding Control
The Call flow application allows users to visually see and toggle through all the active call flows for the phone system, directly from their phone’s display.