Switchboard
Take Control of Your Communications
Complete Call Control
Included for every Switchvox user, the Switchboard provides all of the tools you need to thrive in today’s fast-paced communications landscape.
The Switchboard works like a virtual operator panel to provide much more than just call control.
- Basic call controls like dialing and receiving calls
- Advanced functionality like transfer, record, park, and monitor
- Intelligent call queue monitoring and managing capabilities
- And so much more — all from the comfort of your web browser.
Access From Anywhere
The Switchvox Switchboard requires no special software, hardware, or license keys. There’s nothing to download or install.
From your web browser, the Switchboard provides simple point-and-click access to common Unified Communications (UC) tasks from anywhere.
Switchboard Features
Call Control:
Call Center Functions:
Queue Monitoring and Management
Training Tools:
Monitor, Whisper, Barge
Collaboration:
Status/Presence, Chat, Video Chat
Flexible Functionality
The Switchboard is designed so that every employee can customize it to their own needs. Each user starts with either an administrator-set template or a blank canvas.
From there, users are able to customize their view using widgets, allowing each employee to optimize their daily routines.
Switchboard Widgets
My Calls
The My Calls widget allows users to view active calls, see call history, and access visual voicemail. The widget also supports advanced functions such as Hold, Transfer, and Record.
Quick Dial
The Quick Dial widget gives users easy access to their internal and external contacts. They can quickly view their coworker’s status, dial a contact, or transfer a call.
Meet-Me Conferencing
The Meet-Me Conferencing widget displays conference participants and who is talking with the options to mute people, kick them out, or end the conference.
Parked Calls
The Parked Calls widget lets users view all parked calls, who parked them, and even provides the ability to pick up the call without the need for access codes or special telephone key presses.
Call Activity
The Call Activity widget contains a user’s internal contacts to quickly view a coworker’s status and who they are talking to. Permitted users can record, monitor, whisper, or barge into any call.
Queues
The Queues widget supports multiple panels, including a dedicated Wallboard panel, a My Queues panel to monitor and update queue status, manager-type Queue panels that allow override access to an employee’s queue status, the ability to manipulate the order of calls in queue, and much more.
Make It Your Own
Switchvox provides the flexibility to integrate other software into one seamless view. Integrate your CRM or ticketing package, interact with third party devices, and much more — all without leaving your Switchboard.
And because your Switchboard is unique to you, no matter where you log in, your widgets and views will remain the same. There’s no need to reconfigure your widgets on each device you use as other stand-alone applications require.
See the Switchboard in Action
To see the Switchboard in real-time, schedule a consultation with a member of the Sangoma team today!
