Reporting and Analytics

Utilize Data to Enhance Productivity

Switchvox delivers professional ad hoc and scheduled reporting data on every call in and out of the phone system.

With the ability to easily visualize call-flow data, making changes to staffing or phone system configuration to better suit business needs is no longer a guessing game. And with end users able to view their entire call history and logs, no longer are administrators tasked with tedious call log searches.

Call Center Reporting

Switchvox offers a complete suite of Queue Reports that give call center & contact center supervisors and managers the information they need to make sure their goals are being met. 

Completed calls, abandoned calls, log in times, and many more metrics can be measured by hour, day, month, or year.

Reports Now and Later

Switchvox provides real time queue statistics in the Switchboard Queue panel and provides up-to-date statistical data in the administrative reporting suite. 

With the Switchboard Queue panel, it’s easy to see how each group and each member of that group is performing. At a glance, queue metrics, such as how many calls are waiting and for how long, are immediately visible.

Once you find the reports you like, you are able to determine how often and exactly what time you want them delivered. Switchvox will email it to the necessary staff, automatically, on the schedule you set.

Reports and Analytics Features

Queue Reports

Switchvox Queue Reporting instantly shows you meaningful trends with graphical charts.

With the ability to monitor what’s happening in your queues, you can continually improve your sales and customer service processes.

Call Reports

With Switchvox, you can view graphs and reports of statistical data about the calls in your system. Find out useful information such as when the highest call volumes occur or if callers are hanging up when they reach a specific point in an IVR.

Visit our Demo Center to learn more about Switchvox’s advanced reporting options

Switchvox Cloud - Hosted
Phone System

Prefer a monthly subscription
Managed in the Cloud

Switchvox On-Premises
IP PBX

Prefer a capital expense
Managed on-site

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