On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please go here. Omdia’s Diane Myers (Chief Analyst, Collaboration) will talk with myself and David Portnowitz of Star2Star, A Sangoma Company about this topic.
So, what are we going to discuss? As we all know, in 2020, we all got real familiar with video calling and collaboration platforms. And that’s great for internal communications and some partner and customer communications.
But, is that the way forward in the world, especially as related to actual paying customers? Because customers use different methods to connect real-time with your business, the most common is voice calls. We’ll explore why a voice-centric platform that also does video, chat, and SMS is the way forward because of the call control and call routing features in such platforms and because of the tight integration with phones these platforms can provide. In other words, why a Unified Communication platform that has time-tested voice functionality is an excellent choice for today and tomorrow.
Please register here for the webinar.