Revisiting & Remembering the Benefits of UCaaS

Jim Machi Photo
Senior Vice President of Product Management and Marketing, Sangoma

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability to work anywhere anytime because your business phone number rings to your mobile phone or your desktop via the UC client. Additionally, we all now fully understand the productivity increase from using UC collaboration and video applications.

However, there are other benefits to UCaaS that you as an employee using UCaaS may not see. For instance, the move from CAPEX and an OPEX model is important for many companies because they don’t have to lay out the UC costs all upfront. This “pay as you go” model is attractive for many companies.

And when the system is not having to be managed by the company, there are typically lower costs because the system updates are handled by the provider and not a dedicated company employee – meaning bug fixes and security updates do not have to be managed by the company. Plus, they get done automagically!

Collaboration between tablet and mobile phone with VI Communication Service’s Voice for MS TeamsCloud systems should also have higher uptime because of the nature of a cloud architecture. Superior cloud-based UC providers offer built-in redundancies, auto-failover features, and more reliable networks, as well as the ability to access critical communications like email and voicemail in an emergency.

Finally, a major benefit of having cloud UC is the ability to add or remove users when they are needed and grow in near real-time. There is no limit to growth potential in the cloud; plus, it’s the most cost-efficient platform for enterprise communications needs.


Download the ultimate guide to UCaaS and cloud services here.

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About the Author

Jim Machi - Senior VP of Product Management and Marketing for Sangoma
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