Jim Machi
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The Benefits of a Managed Security / Unified Threat Management Service
Before discussing the benefits of a managed security service for your business, let’s discuss what threats we are talking about. As an IT manager for …
Is telephone Hot Desking really needed anymore?
Before we get to that question, and why I even asked it in the first place, we need to define what hot desking is. Hot …
The Benefits of a Managed SD-WAN Service
Before we talk about the benefits of a managed SD-WAN service, let’s talk about what SD-WAN is. In my last blog, we discussed a Managed …
The Benefits of a Managed Internet Service
We all need the Internet. Many of us can’t do our jobs without that access. And for long-time readers of this blog who have read …
What is MSP and UCaaS all about?
As many of you know by now, Sangoma has purchased NetFortris, and now we have added some new “Managed Services” offerings. What are managed services? …
How is UCaaS Priced?
Every once in a while I’ll get asked by an end-user customer about how “UCaaS is priced”. I get this question since the end-user sees …
Typical UCaaS Customer
I get asked the following question quite a bit – “What does your typical end-user customer look like?” It’s really hard to answer that question …
A Video Meeting Service Should Be Tightly Integrated with Your UCaaS Platform
As many of you know, at Sangoma, we have our own video meeting platform called Sangoma Meet. We launched this right around when the pandemic …
Sangoma at Channel Partners Conference
Next week, Sangoma will be at Channel Partners at the Venetian in Las Vegas. Channel Partners, at its core, is about all the cloud agents …
The NetFortris Acquisition
Some of you may have noticed by now that this morning Sangoma announced it has acquired NetFortris. Why, you might ask? Well, there are a …
The Allure of Integrated Cloud Communications: Part 3
If you’re using all kinds of Unified Communication tools, how do you handle all of this confusion about what to use? One way to handle …
The Allure of Integrated Cloud Communications: Part 2
Last week, I introduced you to Val, who is a knowledge worker with so many ways to communicate. She has a dizzying array of applications …
The Allure of Integrated Cloud Communications
Val wakes up in the morning and goes downstairs to her work from home setup, or decides to go into work that day. Either way, …
SmartOffice™, an Innovative Approach to Bringing the Power of Advanced Access Control to the SMB
How does someone get into the office? Do you have a key card for that? Is there an intercom that visitors talk to when they …
Desktop as a Service “in the real world”
Desktop as a Service (DaaS) is the concept of bringing a virtual desktop to the cloud. In other words, think about your desktop now, and …
A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 2
What might be some benefits to your company if your headquarters office was a prem UC deployment and your satellite offices were a cloud deployment? …
A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 1
Some enterprises are starting to explore deploying Unified Communications in a Hybrid capacity – that is, one site (say the headquarters site) deploying an on-premise …
Customizing UCaaS Systems
We’ve had some partners over the last many months asking for more customization with our UCaaS platforms than already exists. First, it got me thinking …
Where is business voice evolving to?
Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the value …
Voice Remains Important For Your Business
I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important for your business, …
Sangoma Recognized By Channel Futures as the Top M&A of 2021, for Its Acquisition of Star2Star
About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were …
Premise UC Platforms Continue to Do Well
One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX …
Checking in on Open Source Communications
I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since …
Does BYOD impact UCaaS clients?
As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees …
What does a supervisor really need to see in a Contact Center Application?
Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified …
The Evolved Office & Artificial Intelligence Integration
As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of …
CPaaS is a Path to Applications-as-a-Service (AppaaS)
CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general …
IoT Connectivity in an Office Environment
IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT …
The Evolved Office & Mobility
Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more …
Sangoma is Recognized in the Gartner® Magic Quadrant™ for UCaaS, Worldwide
Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, …
The Evolved Office
As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using …
What kind of companies would use Desktop-as-a-Service?
What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into …
The Benefits of Desktop-as-a-Service (DaaS)
Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is …
What is Desktop-as-a-Service (DaaS)?
You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this” …
Hybrid Work & Increased Productivity with UCaaS
Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects …
Revisiting & Remembering the Benefits of UCaaS
In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability …
Will 5G Fixed Wireless be viable to handle real-time UC?
Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them. …
How SD-WAN Can Help Your Business
As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely …
Future of the Deskphone for Knowledge Workers
With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using …
AstriCon 2021 Is Now Virtual
Sangoma has decided to cancel the in person AstriCon 2021 event in Orlando, Florida the last week in September and move it to be a …
What is Unified Communications?
What is Unified Communications? It may seem like a simple question, but the answer is not so simple. On the surface it just means unifying …
Why a Video-centric Business Communication System is Problematic
Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are …
The Case for UC Systems Needing Tight Integration with Physical Phones
A business communication system connects to a phone. But how tightly integrated does the phone need to be? Does it just need to make and …
The Case for Applications Supplementing the UC System of Tomorrow
Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of …
Sangoma Proud to Claim 5th Spot on the Omdia North American UCaaS Scorecard
In May, Omdia released their UC as a Service (UCaaS) Scorecard, ranking the top 10 UCaaS providers in North America. We are proud to say …
Unified Communications Supports Going Back to Work
Unified Communications Supports Remote and Hybrid Workforces We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, …
Is a Video-centric Business Communication System the Right Way Forward?
While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground each year, at this …
Going to ITEXPO 2021
Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that …
Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 2
Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the same tools, so …
Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 1
In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone …