Jim Machi

TADHack Mini will be in Orlando in about ten weeks, at the very end of March, the weekend before Enterprise Connect.  As per the TADHack …

People ask sometimes what’s going to happen in our industry in 2020. And I typically say “I don’t know” because I really don’t know. The …

Why does it seem that CPaaS and SIP trunking goes together, like chocolate and peanut butter (or chocolate and anything!)? At first glance, these offerings …

A few weeks ago, Sangoma released Switchvox 7.3. In one way, it’s a typical point release like all software point releases as it brings the …

Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This …

Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That …

It was only a matter of time before someone bought the division since it had a robust channel. And so a couple of months after that …

As I’ve written about before, the drivers for buying UC phone systems typically revolve around efficiency improvement and productivity gains. These can be realized because …

As expected, I’ve had a few questions about why we purchased VoIP Innovations. One of the most obvious reasons is the addition of revenue (and …

Hello Everyone – AstriCon 2019 has started! We have well over 300 people here that just packed the introductory remarks from Bill Wignall and the …

Astricon 2019 is next week. And while there will certainly be a lot of discussion about Asterisk, there will also be some discussion about FreePBX. And …

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the …

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really …

The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing …

Yesterday, I wrote a blog called “Is it Possible to Outgrow an Open Source PBX?”. The blog was misconstrued with regards to how I stated …

An update to this blog post can be found here or at the bottom of this page. Many small businesses have started with an open …

You just got a new communications product that’s either physically in your data center or in a data center someplace else servicing your business. You’re …

Workplace efficiency is a big theme these days. Just get more done in the same amount of time by working “smarter”. As though the way …

It’s a good thing I think!  I mean, if you go on vacation and no one notices there are two potential reasons I can think …

Back in April, I wrote a blog about using phones at work. There are many reasons I wrote it, but mostly they related to all …

Some readers of this blog ask me from time to time what I actually say when talking to press and analysts. Well, if you’ve been …

A couple of months ago, I spent some blog time going over the Cisco Visual Networking Index (VNI) report, specifically talking about the coming impact …

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call …

Last week, I was in the Chicago airport. And amazingly enough, I was delayed. Just a shock really to be delayed at ORD on a …

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a …

This is the time of year I write about the Mary Meeker Internet Trends report, which is a key report covering many different internet related …

I have not written about IoT in some time. Since I last wrote about it, there has been firming up of the standards. For instance, …

About nine months ago, IHS Markit and Sangoma presented a webinar titled UCaaS and the Small Business: Adoption and Implementation. I was recently checking something …

Last week I attended CommunicAsia, which has historically been the key enterprise and service provider communications event for greater Southeast Asia and the whole ASEAN …

A couple of weeks ago, I spent some time in a blog going over the Cisco Visual Networking Index (VNI) report, specifically talking about the …

The acronym DECT stands for Digital Enhanced Cordless Telecommunications. A DECT Phone is a cordless phone that connects to a phone network essentially via a …

There are many good reasons to put your Unified Communications phone system in the cloud.  For example: You don’t have to lay out the cost …

Every year, I take a look at Internet data traffic trends because these trends have huge impacts on the enterprise and, specifically, enterprise communications. (One …

Many small businesses want the modern phone system features they see at trade shows or on the Internet or wherever they happen to see them. …

A couple of months ago, I spoke at the Cloud Comms Summit in London on Innovation. Many companies in addition to Sangoma gave their innovation pitches. And …

Offering value-added services has always been a core part of the mobile service provider revenue strategy. Value-added services (VAS) have historically meant any kind of …

Unified Communications is not just for larger companies “that have the money” to spend on it. It’s not a luxury anymore. With the way workplaces …

I’m hearing more and more that the “future” office is really a shared communication workspace, shared with other workers from different companies, etc. Maybe that …

A few weeks ago, I attended Enterprise Connect. I hadn’t been there in 10 years. At my old job, as we drifted more towards the …

I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper …

Have you ever wondered just how much presence and instant messaging improve your productivity? Or maybe you wonder if it doesn’t improve at all because …

In this age of VoIP, it’s still surprising to some people that desk phones are still being used. Especially if you are a VoIP head, …

There are many ways service providers can enrich enterprise services with added value. One important way is providing cloud services. Even in this age when …

63% of companies have employees that work from home or remotely at least part of the time. While this represents an opportunity for the employer …

On November 8, IHS Markit and Sangoma presented a webinar titled “UCaaS and the Small Business: Adoption and Implementation”. If you would like to view …

Even though we hear over and over that the PSTN is pretty much gone, in reality, legacy infrastructure is still in use. I know this because …

Businesses buy new phone systems for a variety of reasons. There could be a new location. The old phone system might have been outgrown or …

A couple of weeks ago I wrote a blog explaining what Unified Communications is. If you use a UC phone system, you might not even know …

On November 8th, IHS Markit and Sangoma held a webinar called UCaaS and the Small Business: Adoption and Implementation. If you want to listen to …

Voice over LTE (VoLTE) is coming! (In fact, some areas are already using it.) And it will have an impact on your enterprise.  Incoming calls …