Jim Machi

Before discussing the benefits of a managed security service for your business, let’s discuss what threats we are talking about. As an IT manager for …

Before we get to that question, and why I even asked it in the first place, we need to define what hot desking is. Hot …

Before we talk about the benefits of a managed SD-WAN service, let’s talk about what SD-WAN is. In my last blog, we discussed a Managed …

We all need the Internet. Many of us can’t do our jobs without that access. And for long-time readers of this blog who have read …

As many of you know by now, Sangoma has purchased NetFortris, and now we have added some new “Managed Services” offerings. What are managed services? …

Every once in a while I’ll get asked by an end-user customer about how “UCaaS is priced”. I get this question since the end-user sees …

I get asked the following question quite a bit – “What does your typical end-user customer look like?” It’s really hard to answer that question …

As many of you know, at Sangoma, we have our own video meeting platform called Sangoma Meet. We launched this right around when the pandemic …

Next week, Sangoma will be at Channel Partners at the Venetian in Las Vegas. Channel Partners, at its core, is about all the cloud agents …

Some of you may have noticed by now that this morning Sangoma announced it has acquired NetFortris. Why, you might ask? Well, there are a …

If you’re using all kinds of Unified Communication tools, how do you handle all of this confusion about what to use? One way to handle …

Last week, I introduced you to Val, who is a knowledge worker with so many ways to communicate. She has a dizzying array of applications …

Val wakes up in the morning and goes downstairs to her work from home setup, or decides to go into work that day. Either way, …

Desktop as a Service (DaaS) is the concept of bringing a virtual desktop to the cloud. In other words, think about your desktop now, and …

What might be some benefits to your company if your headquarters office was a prem UC deployment and your satellite offices were a cloud deployment? …

Some enterprises are starting to explore deploying Unified Communications in a Hybrid capacity – that is, one site (say the headquarters site) deploying an on-premise …

We’ve had some partners over the last many months asking for more customization with our UCaaS platforms than already exists. First, it got me thinking …

Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the value …

I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important for your business, …

About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were …

One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX …

I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since …

As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees …

Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified …

As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of …

CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general …

IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT …

Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more …

Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, …

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using …

What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into …

Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is …

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this” …

Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects …

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability …

Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them. …

As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely …

With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using …

Sangoma has decided to cancel the in person AstriCon 2021 event in Orlando, Florida the last week in September and move it to be a …

What is Unified Communications? It may seem like a simple question, but the answer is not so simple. On the surface it just means unifying …

Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are …

A business communication system connects to a phone. But how tightly integrated does the phone need to be? Does it just need to make and …

Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of …

In May, Omdia released their UC as a Service (UCaaS) Scorecard, ranking the top 10 UCaaS providers in North America. We are proud to say …

Unified Communications Supports Remote and Hybrid Workforces We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, …

While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground each year, at this …

Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that …

Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the same tools, so …

In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone …