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Jim Machi

Chief Product & Marketing, Sangoma
The Benefits of a Managed Security / Unified Threat Management Service Cloud

The Benefits of a Managed Security / Unified Threat Management Service

Before discussing the benefits of a managed security service for your business, let’s discuss what threats we are talking about. As an IT manager for …

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Is telephone Hot Desking really needed anymore? Hot Desking

Is telephone Hot Desking really needed anymore?

Before we get to that question, and why I even asked it in the first place, we need to define what hot desking is. Hot …

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The Benefits of a Managed SD-WAN Service Cloud

The Benefits of a Managed SD-WAN Service

Before we talk about the benefits of a managed SD-WAN service, let’s talk about what SD-WAN is. In my last blog, we discussed a Managed …

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The Benefits of a Managed Internet Service Internet

The Benefits of a Managed Internet Service

We all need the Internet. Many of us can’t do our jobs without that access. And for long-time readers of this blog who have read …

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What is MSP and UCaaS all about? Blog Header Managed Services

What is MSP and UCaaS all about?

As many of you know by now, Sangoma has purchased NetFortris, and now we have added some new “Managed Services” offerings. What are managed services? …

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How is UCaaS Priced? Blog Header Collaboration

How is UCaaS Priced?

Every once in a while I’ll get asked by an end-user customer about how “UCaaS is priced”. I get this question since the end-user sees …

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Typical UCaaS Customer Blog Header End Users

Typical UCaaS Customer

I get asked the following question quite a bit – “What does your typical end-user customer look like?” It’s really hard to answer that question …

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Sangoma Meet Blog Header Collaboration

A Video Meeting Service Should Be Tightly Integrated with Your UCaaS Platform

As many of you know, at Sangoma, we have our own video meeting platform called Sangoma Meet. We launched this right around when the pandemic …

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Sangoma at Channel Partners Conference & Expo 2022 Channel Partners

Sangoma at Channel Partners Conference

Next week, Sangoma will be at Channel Partners at the Venetian in Las Vegas. Channel Partners, at its core, is about all the cloud agents …

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NetFortris Acquisition Blog Header Acquisition

The NetFortris Acquisition

Some of you may have noticed by now that this morning Sangoma announced it has acquired NetFortris. Why, you might ask? Well, there are a …

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Remote Worker Cloud Communications Cloud

The Allure of Integrated Cloud Communications: Part 3

If you’re using all kinds of Unified Communication tools, how do you handle all of this confusion about what to use? One way to handle …

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Remote Worker Cloud Communications Cloud

The Allure of Integrated Cloud Communications: Part 2

Last week, I introduced you to Val, who is a knowledge worker with so many ways to communicate. She has a dizzying array of applications …

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Remote Worker Cloud Communications Cloud

The Allure of Integrated Cloud Communications

Val wakes up in the morning and goes downstairs to her work from home setup, or decides to go into work that day. Either way, …

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SmartOffice™, an Innovative Approach to Bringing the Power of Advanced Access Control to the SMB

How does someone get into the office? Do you have a key card for that? Is there an intercom that visitors talk to when they …

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Desktop as a Service solution from Sangoma

Desktop as a Service “in the real world”

Desktop as a Service (DaaS) is the concept of bringing a virtual desktop to the cloud. In other words, think about your desktop now, and …

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A Hybrid Prem / Cloud UCaaS Deployment Blog Header Cloud

A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 2

What might be some benefits to your company if your headquarters office was a prem UC deployment and your satellite offices were a cloud deployment? …

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A Hybrid Prem / Cloud UCaaS Deployment Blog Header Cloud

A Hybrid Prem / Cloud UCaaS Deployment May Be Right for Your Business: Part 1

Some enterprises are starting to explore deploying Unified Communications in a Hybrid capacity – that is, one site (say the headquarters site) deploying an on-premise …

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Enhance Your Communications With Custom UCaaS Packaged Applications CPaaS

Customizing UCaaS Systems

We’ve had some partners over the last many months asking for more customization with our UCaaS platforms than already exists. First, it got me thinking …

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Business Voice Evolution Telephony

Where is business voice evolving to?

Last week I wrote about why voice seems to be making a “comeback” from a business perspective. And I wrote about people seeing the value …

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Voice Remains Important For Your Business Telephony

Voice Remains Important For Your Business

I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important for your business, …

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Sangoma Recognized By Channel Futures as the Top M&A of 2021, for Its Acquisition of Star2Star Channel Futures

Sangoma Recognized By Channel Futures as the Top M&A of 2021, for Its Acquisition of Star2Star

About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were …

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Premise UC Platforms Continue to Do Well Cloud

Premise UC Platforms Continue to Do Well

One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX …

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Open Source Communications Asterisk

Checking in on Open Source Communications

I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since …

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BYOD Mobile UCaaS Clients Mobile

Does BYOD impact UCaaS clients?

As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees …

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Contact Center Applications Call Center

What does a supervisor really need to see in a Contact Center Application?

Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified …

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The Evolved Office Artificial Intelligence Integration AI

The Evolved Office & Artificial Intelligence Integration

As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of …

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CPaaS is a Path to Applications-as-a-Service AppaaS

CPaaS is a Path to Applications-as-a-Service (AppaaS)

CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general …

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IoT Connectivity in an Office Environment Connectivity

IoT Connectivity in an Office Environment

IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT …

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The Evolved Office Mobility Collaboration

The Evolved Office & Mobility

Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more …

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World business users UCaaS blog header CPaaS

Sangoma is Recognized in the Gartner® Magic Quadrant™ for UCaaS, Worldwide

Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, …

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The Evolved Office 5G

The Evolved Office

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using …

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DaaS User typing on a laptop, getting work done remotely daas

What kind of companies would use Desktop-as-a-Service?

What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into …

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Desktop-as-a-Service DaaS Virtual Desktop daas

The Benefits of Desktop-as-a-Service (DaaS)

Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is …

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Desktop-as-a-Service DaaS Virtual Desktop daas

What is Desktop-as-a-Service (DaaS)?

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this” …

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Hybrid Work Productivity with UCaaS Hybrid Work

Hybrid Work & Increased Productivity with UCaaS

Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects …

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Benefits of UCaaS and Cloud Services Cloud

Revisiting & Remembering the Benefits of UCaaS

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability …

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Sitting at airport using mobile 5G wireless with laptop 5G

Will 5G Fixed Wireless be viable to handle real-time UC?

Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them. …

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Hand touching SD-Wan world illustration

How SD-WAN Can Help Your Business

As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely …

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A woman working from home and talking on a deskphone Deskphone

Future of the Deskphone for Knowledge Workers

With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using …

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Open laptop on table with AstriCon logo virtual conference event Asterisk

AstriCon 2021 Is Now Virtual

Sangoma has decided to cancel the in person AstriCon 2021 event in Orlando, Florida the last week in September and move it to be a …

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Business woman in street using a Unified Communications mobile phone Mobility

What is Unified Communications?

What is Unified Communications? It may seem like a simple question, but the answer is not so simple. On the surface it just means unifying …

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Man sitting at a desk video conferencing with nine other people on laptop Phone System

Why a Video-centric Business Communication System is Problematic

Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are …

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Woman sitting down talking on a desk phone IP Phone

The Case for UC Systems Needing Tight Integration with Physical Phones

A business communication system connects to a phone. But how tightly integrated does the phone need to be? Does it just need to make and …

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UC

The Case for Applications Supplementing the UC System of Tomorrow

Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of …

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People people pointing at sheets of paper with charts and diagrams on a conference table Omdia

Sangoma Proud to Claim 5th Spot on the Omdia North American UCaaS Scorecard

In May, Omdia released their UC as a Service (UCaaS) Scorecard, ranking the top 10 UCaaS providers in North America. We are proud to say …

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A smiling man walking in to an office with a brief case strapped over his shoulder Collaboration

Unified Communications Supports Going Back to Work

Unified Communications Supports Remote and Hybrid Workforces We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, …

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Man smiling, sitting at a desk in front of laptop with mobile phone up to his ear SMS

Is a Video-centric Business Communication System the Right Way Forward?

While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground each year, at this …

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Trade show hall with people walking and ITEXPO sign above ITEXPO

Going to ITEXPO 2021

Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that …

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Employees in a call center, using Sangoma products to communicate with customers. Customers

Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 2

Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the same tools, so …

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Puzzle pieces scattered on a table with cut out of people holding hands standing on top Customers

Connecting with Customers and Co-Workers in Today and Tomorrow’s Reality: Part 1

In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone …

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