Jim Machi

I’ve seen a few recent articles, and actually have had a few conversations lately about “voice”, basically about how voice remains important for your business, …

About a year ago, Sangoma announced its intention to purchase Star2Star. And even though we were one of the first M&A’s in 2021, we were …

One year ago, I wrote a blog about Panasonic exiting the PBX business. As I wrote at the time, this was more about the PBX …

I haven’t written about Open Source communications in a while. I’ve been meaning to, and now it’s near the end of the year, and since …

As UCaaS users take advantage of smartphone clients more and more, sometimes we get questions from prospects about whether the types of smartphones their employees …

Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified …

As artificial intelligence enters the contact center, the business communication system can start making decisions based on context, past similar decision history, etc. One of …

CPaaS (Communications Platform-as-a-Service) is an excellent thing if your organization is a software developer or has developer types in your organization. But in a general …

IoT connectivity, as it relates to enterprise communications, is really about the convergence of Unified Communications and IoT. You might think that UC and IoT …

Unified Communications (UC) has ushered in the second state of the Evolved Office, where mobility and collaboration take center stage. The mobile client enables more …

Last week you may have noticed that Sangoma was positioned by Gartner, Inc. in the 2021 Gartner Magic Quadrant for Unified Communications as a Service, …

As we’ve seen over the nearly two years now, the office has evolved, and not just in a physical way. The way we communicate, using …

What kind of companies might utilize a cloud-based virtual desktop (Desktop-as-a-Service or DaaS for short)? It could be any, but they would generally fall into …

Last week we explored what Desktop-as-a-Service is, and this week we’ll get into some of the benefits. As discussed in last week’s blog, security is …

You may have heard of Desktop-as-a-Service, with its projections of 17% CAGR and $10B market size within a few years, and wondered, “what is this” …

Last week, I wrote a blog about the benefits of UCaaS, and I wrote about the following benefits: mobility afforded to employees, the financial aspects …

In the past 18 months, many of us have lived one of the prime benefits of UCaaS – the mobility aspect, which is the ability …

Alright, I’m back to traveling pretty regularly, at least within the United States. And with that comes airport delays. Yep, I almost forgot about them. …

As cloud-based communications become more of the natural fabric of business communications infrastructure, SD-WAN is becoming more important for the enterprise. And this is precisely …

With all the remote working going on, we’ve all started using different kind of endpoints. Maybe it’s a headset now connected to your computer, using …

Sangoma has decided to cancel the in person AstriCon 2021 event in Orlando, Florida the last week in September and move it to be a …

What is Unified Communications? It may seem like a simple question, but the answer is not so simple. On the surface it just means unifying …

Let’s examine a bit more why starting with a video-centric UC platform could be problematic for your business. First of all, most video calls are …

A business communication system connects to a phone. But how tightly integrated does the phone need to be? Does it just need to make and …

Besides a proper multi-modal communication system that handles all that voice entails, what else will be needed in tomorrow’s Unified Communication system? The system of …

In May, Omdia released their UC as a Service (UCaaS) Scorecard, ranking the top 10 UCaaS providers in North America. We are proud to say …

Unified Communications Supports Remote and Hybrid Workforces We’re starting to see companies calling their remote workers back to work. Some have been doing it quietly, …

While Internet-based communication such as social media, chat, video, chatbots and push-to-talk are gaining ground, and will continue to gain ground each year, at this …

Tomorrow I’ll be heading off to ITEXPO, an event I’ve been to countless times before. I may have even been to every single ITEXPO that …

Why is communicating with customers and co-workers different? Let’s start with connecting with co-workers. In a work environment, we all have the same tools, so …

In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone …

Telecom APIs in the form of CPaaS (access to telecom functions that reside in the cloud, paid for as you use them) have spurred much …

On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please …

I’ve been writing a lot about video lately, because I’ve been thinking a lot about video lately. As many people get vaccinated, we’re starting to …

We’ve all been on more than our fair share of video calls the past 14 months. And we’ve probably used all the different video calling …

In late March, once the Star2Star deal closed, Sangoma’s CEO, Bill Wignall, did a podcast with Dave Michels and Evan Kirstel. According to Dave, “You …

Two weeks ago, I wrote a blog about video calling and starting calls with video. I got a few questions and comments about that, some …

We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, …

I’m sure we can all agree that the year 2020 changed all of us in different ways, and for many of us it changed the …

On January 29th, Sangoma announced a definitive agreement to acquire Star2Star, a cloud-based Communications as a Service provider with a leading UCaaS offer. We’re pleased …

Throughout March, we conducted a weekly “Women in Tech” podcast with four different women in Sangoma, ranging from engineering to product management to general manager …

In January, I did a video interview with Rich Tehrani. Usually, we’re in Florida for the IT Expo / Tech Super Show at that time …

It’s been a little over a year that Sangoma purchased .e4. At the time of purchase, we said, “This deal significantly strengthens Sangoma’s sales and …

I usually don’t write too many blogs about our success stories, but I wanted to write this one since the installation occurred within the past few months, during all these trying times we are in. And a shout-out to our partner in Appleton, Wisconsin, Unitel, who played a huge role in making this happen.

I get asked every once in a while, “Is CPaaS a channel opportunity?”. It potentially can be, but CPaaS being a channel opportunity needs some …

As some of you may know, Sangoma recently was chosen by Frost and Sullivan as a recipient of the North American Unified Communications and Collaboration …

Seemingly every day, we get a robocall. In 2019 in the US, it was close to 60 Billion of them! So it’s no exaggeration if …

Given that mobility is such an important part of the Unified Communications experience, I have periodically written about the proliferation of WiFi, and about the …

If you read the headline of this blog and have read this far, you likely know the meaning of these letters – they are all …