Jim Machi

In 2020, we all utilized new and potentially innovative ways to connect with co-workers and customers. And if we didn’t already use Unified Communication phone …

Telecom APIs in the form of CPaaS (access to telecom functions that reside in the cloud, paid for as you use them) have spurred much …

On June 9th, Omdia will be hosting a webinar titled ”Making Sure Voice Is Heard In a Video World.” If you want to register, please …

I’ve been writing a lot about video lately, because I’ve been thinking a lot about video lately. As many people get vaccinated, we’re starting to …

We’ve all been on more than our fair share of video calls the past 14 months. And we’ve probably used all the different video calling …

In late March, once the Star2Star deal closed, Sangoma’s CEO, Bill Wignall, did a podcast with Dave Michels and Evan Kirstel. According to Dave, “You …

Two weeks ago, I wrote a blog about video calling and starting calls with video. I got a few questions and comments about that, some …

We all owe a great deal of debt to the frontline/essential workers who are not able to work from home for the past 13 months, …

I’m sure we can all agree that the year 2020 changed all of us in different ways, and for many of us it changed the …

On January 29th, Sangoma announced a definitive agreement to acquire Star2Star, a cloud-based Communications as a Service provider with a leading UCaaS offer. We’re pleased …

Throughout March, we conducted a weekly “Women in Tech” podcast with four different women in Sangoma, ranging from engineering to product management to general manager …

In January, I did a video interview with Rich Tehrani. Usually, we’re in Florida for the IT Expo / Tech Super Show at that time …

It’s been a little over a year that Sangoma purchased .e4. At the time of purchase, we said, “This deal significantly strengthens Sangoma’s sales and …

I usually don’t write too many blogs about our success stories, but I wanted to write this one since the installation occurred within the past few months, during all these trying times we are in. And a shout-out to our partner in Appleton, Wisconsin, Unitel, who played a huge role in making this happen.

I get asked every once in a while, “Is CPaaS a channel opportunity?”. It potentially can be, but CPaaS being a channel opportunity needs some …

As some of you may know, Sangoma recently was chosen by Frost and Sullivan as a recipient of the North American Unified Communications and Collaboration …

Seemingly every day, we get a robocall. In 2019 in the US, it was close to 60 Billion of them! So it’s no exaggeration if …

Given that mobility is such an important part of the Unified Communications experience, I have periodically written about the proliferation of WiFi, and about the …

If you read the headline of this blog and have read this far, you likely know the meaning of these letters – they are all …

As most of you know by now, Panasonic is exiting the PBX business by the end of 2022. It’s sad to see Panasonic exiting the …

Today Sangoma has announced we have been chosen by Frost and Sullivan to receive their North American Unified Communications and Collaboration Competitive Strategy Leadership Award. …

As readers of my blog know, I’m pretty good about getting a blog a week out on Tuesday mornings. But I’m taking 2 weeks off …

Unified Communication was driven by many things – technological advances in networks for example that made this possible. But even beyond that, it was driven …

If the future of Unified Communications means even more mobility, what does that all really mean? Some essential requirements emerge: Mobility Collaboration Ease of Use …

The benefits of Unified Communication systems have emerged front and center for businesses of all sizes. UC has enabled many businesses to keep going forward …

Last week I had the pleasure to deliver this very nice check to Rigidnet in Fort Worth, Texas. They are a cloud reseller selling Switchvox …

Last week there was some buzz about a security flaw in FreePBX. It started with CheckPoint, and then a few outlets picked it up. One …

TADSummit EMEA / Americas, an online event, started yesterday and continues this week. The Sangoma keynote will be tomorrow. It’s purposely short and to the …

Last week was AstriCon Plan 9 (Virtual AstriCon), and while it was the best virtual event I’ve been part of (seriously!), yet another virtual event …

I was recently asked the question in the title of this blog when I was briefing an analyst about Sangoma. Without really thinking about what …

Just a reminder that next week on October 21 and 22, is AstriCon Plan (9), the virtual AstriCon. To register, please go here. We have purposely set up …

On September 1, I wrote a blog titled “Why People Still Use Deskphones”. And I got a few questions mainly along the lines of: “Are …

You think you might need a new phone system, but you are not sure. See if any of these 7 signs resonate with you… and …

When I went on vacation this summer, I found myself with five 30 and under year olds for a week (The Group of Five), all …

Way back in March, I wrote a blog about the need for telecom coops, ILECs (Independent Local Exchange Carriers) or small CLECs (Competitive Local Exchange Carriers) …

I’ve been meaning to write this blog for a long time. When Sangoma merged with Digium a couple of years ago, there was a lot …

With this current work from home / work remote period we are now in, many of us are using softphones or headsets to do our …

At the end of last month, I published an article on Toolbox that highlighted the four essentials of a UC Systems.  Outside, of course, of …

Buying a Unified Communication business phone system can be confusing.  There are many options, many pricing models and many features.  And in many cases, what’s …

By now, most of the readers of this blog have been on countless (yes, I bet you can’t really keep track anymore!) video calls. I …

AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not …

Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are …

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place …

As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity …

Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business …

SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC …

TADSummit Online Asia took place a month ago.  The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And …

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where …