Jim Machi

Senior Vice President of Product Management and Marketing, Sangoma

Appleton Harley Davidson and Switchvox

I usually don’t write too many blogs about our success stories, but I wanted to write this one since the installation occurred within the past …

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Is CPaaS a Channel Opportunity?

I get asked every once in a while, “Is CPaaS a channel opportunity?”. It potentially can be, but CPaaS being a channel opportunity needs some …

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Frost Sullivan 2020 - Best Practices Award - displayed on a laptop

Frost & Sullivan Communications & Collaboration Competitive Strategy Leadership Award Video Q&A

As some of you may know, Sangoma recently was chosen by Frost and Sullivan as a recipient of the North American Unified Communications and Collaboration …

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Stopping Robocalls from a mobile device

Stopping Robocalls Using Analytics and How STIR/SHAKEN Gets Into the Mix

Seemingly every day, we get a robocall. In 2019 in the US, it was close to 60 Billion of them! So it’s no exaggeration if …

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5G Logo

Update on LTE and 5G Networks

Given that mobility is such an important part of the Unified Communications experience, I have periodically written about the proliferation of WiFi, and about the …

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Magician pulling VoIP cards from his sleeve

Conjuring Up JCT, CG, Diva and IMG

If you read the headline of this blog and have read this far, you likely know the meaning of these letters – they are all …

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Pansonic customers looking for the best PBX solution and finding it with Sangoma

Panasonic Exiting PBX Business, and What to Do Next

As most of you know by now, Panasonic is exiting the PBX business by the end of 2022. It’s sad to see Panasonic exiting the …

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Frost & Sullivan Best Practices Award 2020

Frost and Sullivan’s North American Unified Communications and Collaboration Competitive Strategy Leadership Award

Today Sangoma has announced we have been chosen by Frost and Sullivan to receive their North American Unified Communications and Collaboration Competitive Strategy Leadership Award. …

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2020 on blocks being turned over to show 2021

The Best of the Machi Minute: 2020 Edition

As readers of my blog know, I’m pretty good about getting a blog a week out on Tuesday mornings. But I’m taking 2 weeks off …

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lock icon overlayed on a user typing on a laptop

System Integration and Security will be Important for the Future of UC

Unified Communication was driven by many things – technological advances in networks for example that made this possible. But even beyond that, it was driven …

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Remote worker using a cell phone to communicate at night from the top of a building

Requirements for the Future of UC

If the future of Unified Communications means even more mobility, what does that all really mean? Some essential requirements emerge: Mobility Collaboration Ease of Use …

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Man walking up a set of stairs

The Future of Unified Communications Ties Into the Future of Work

The benefits of Unified Communication systems have emerged front and center for businesses of all sizes. UC has enabled many businesses to keep going forward …

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Happy Switchvox Cloud user

330 Seat Switchvox Cloud Deal Delivers a Nice Check

Last week I had the pleasure to deliver this very nice check to Rigidnet in Fort Worth, Texas. They are a cloud reseller selling Switchvox …

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Building with clouds on mirrored windows cloud policy

5 Drivers for Moving Business Communications to the Cloud  

We have all heard about ‘the cloud.’ The cloud this, the cloud that. But should you move your business communications infrastructure to the cloud? There …

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Old News and Reasons for Keeping your System Updated

Last week there was some buzz about a security flaw in FreePBX. It started with CheckPoint, and then a few outlets picked it up. One …

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Sangoma’s TADSummit America Keynote is Tomorrow

TADSummit EMEA / Americas, an online event, started yesterday and continues this week. The Sangoma keynote will be tomorrow. It’s purposely short and to the …

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What Will It Be When We Go Back to the Office?

Last week was AstriCon Plan 9 (Virtual AstriCon), and while it was the best virtual event I’ve been part of (seriously!), yet another virtual event …

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Call Center Agent

What Will the Future Contact Center Agent Look Like?

I was recently asked the question in the title of this blog when I was briefing an analyst about Sangoma. Without really thinking about what …

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AstriCon 2020 is Next Week!

Just a reminder that next week on October 21 and 22, is AstriCon Plan (9), the virtual AstriCon. To register, please go here. We have purposely set up …

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Are Softphones or Deskphones Better?

On September 1, I wrote a blog titled “Why People Still Use Deskphones”. And I got a few questions mainly along the lines of: “Are …

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How Do You Know if it is Time to Upgrade your Phone System?

You think you might need a new phone system, but you are not sure. See if any of these 7 signs resonate with you… and …

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A Random Discussion with Five “30 and Unders” about Using the Phone While Working from Home

When I went on vacation this summer, I found myself with five 30 and under year olds for a week (The Group of Five), all …

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Offering Unified Communications as an ILEC, CLEC, or Coop Telecom

Way back in March, I wrote a blog about the need for telecom coops, ILECs (Independent Local Exchange Carriers) or small CLECs (Competitive Local Exchange Carriers) …

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What Makes a Good Channel Partner Program?

I’ve been meaning to write this blog for a long time. When Sangoma merged with Digium a couple of years ago, there was a lot …

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Why People Still Use Deskphones

With this current work from home / work remote period we are now in, many of us are using softphones or headsets to do our …

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Four Going Forward Essentials of a UC System

At the end of last month, I published an article on Toolbox that highlighted the four essentials of a UC Systems.  Outside, of course, of …

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Cloud and On-Premise: Why Businesses and End Users Need their UC Vendor to Offer Both

Buying a Unified Communication business phone system can be confusing.  There are many options, many pricing models and many features.  And in many cases, what’s …

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Top 3 Lasting Benefits of a Video Call and Collaboration System

By now, most of the readers of this blog have been on countless (yes, I bet you can’t really keep track anymore!) video calls. I …

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AstriCon 2020

AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not …

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Call Center

The Merging of Contact Center and Unified Communications, Part 2

Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are …

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Contact Center

The Merging of Contact Center and Unified Communications, Part 1

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place …

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Why an SMB Needs a Unified Communications System to Grow

As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity …

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Data Traffic Trends and the (WiFi) Impact on Enterprise Communications

Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business …

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Wholesale SIPTrunking

A Modern Approach to Wholesale SIP Trunking

SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC …

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The Importance of Telecom Applications

TADSummit Online Asia took place a month ago.  The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And …

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Communications Systems connected through Sangoma UC, depicted with lines connecting multple computers, devices, and people.

The Emergence of the Business Communications System

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where …

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Sangoma customer staying connected on both mobile device and laptop.

The Evolution of the Business Phone System into a UC Platform

Last week, I described the basic architecture of a PBX system.  But these systems have evolved into Unified Communication systems that handle more than voice …

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The Changing Face of the Business Phone System

The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a …

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The Tipping Point for Unified Communications in Business

I was asked to contribute an article in FastMode about how we are responding, and helping our customers respond, to the pandemic. If you want to …

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Why are there 5G Routers and Gateways?

First of all, the question is really why would anyone need a cellular router? They could be useful as a backup mechanism in case your …

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two programmers looking at a screen in an office environment

How the Office Environment Will Continue to Change

Even before the ‘new normal’ of WFH, the office environment was changing. Collaboration was starting to take hold, and the open office concept replete with …

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A Blog about a Podcast with Sangoma’s new APAC Marketing Manager

A few weeks ago, I recorded a podcast with Isha Mukherjee, Sangoma’s new APAC marketing manager. We talked about a wide range of topics, including …

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Solar panels with futuristic buildings in the background

WFH, Potential for Carbon Neutrality, and How UC Fits into All of That

One direct impact of all this social distancing, not traveling, and working from home that is stark is the reduction in carbon emissions in the …

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Working from home scene with home office in the background

WFH Month in Review at Sangoma

At Sangoma, we are already in our 6th week of WFH. Given we are a Unified Communications company, it’s been relatively smooth for us since …

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filming an interview at ITEXPO

ITEXPO Interview

As I was trying to figure out what to write about this week, I was thinking that doing business over a video calls is good, …

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Sangoma is Offering Sangoma Meet Video Conferencing Service – Early Access and Free Right Now for Anyone to Use

Unified Communications systems, as I’ve blogged about numerous times already, with their ability to offer softphones with your business number, conferencing, collaboration, presence, and mobile …

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Wi-Fi 6 and Why It’s Important

There’s a lot going on now, and for this week at least, I didn’t want to write another remote work or WFH type of blog. …

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UC is all the Rage, but Voice Minutes are Hot Again…

Unified Communications (UC), for knowledge workers, is all the rage right now. UC enables these folks to work from home relatively easily because this type …

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Carrier Services

Updating Your ILEC, CLEC, or Coop Telecom Network Infrastructure

If you are one of the multiple hundreds of telecom coops, ILECs (Independent Local Exchange Carriers), or small CLECs (Competitive Local Exchange Carriers), it may …

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Remote Workers

Working from Home Now and Its Impact on the Future of Work

Two weeks ago, I wrote a blog about how UC can positively impact the ability to work from home. In fact, it’s almost mandatory to …

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