Jim Machi

VP of Marketing, Sangoma

The Changing Face of the Business Phone System

The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a …

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The Tipping Point for Unified Communications in Business

I was asked to contribute an article in FastMode about how we are responding, and helping our customers respond, to the pandemic. If you want to …

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Why are there 5G Routers and Gateways?

First of all, the question is really why would anyone need a cellular router? They could be useful as a backup mechanism in case your …

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two programmers looking at a screen in an office environment

How the Office Environment Will Continue to Change

Even before the ‘new normal’ of WFH, the office environment was changing. Collaboration was starting to take hold, and the open office concept replete with …

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A Blog about a Podcast with Sangoma’s new APAC Marketing Manager

A few weeks ago, I recorded a podcast with Isha Mukherjee, Sangoma’s new APAC marketing manager. We talked about a wide range of topics, including …

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Solar panels with futuristic buildings in the background

WFH, Potential for Carbon Neutrality, and How UC Fits into All of That

One direct impact of all this social distancing, not traveling, and working from home that is stark is the reduction in carbon emissions in the …

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Working from home scene with home office in the background

WFH Month in Review at Sangoma

At Sangoma, we are already in our 6th week of WFH. Given we are a Unified Communications company, it’s been relatively smooth for us since …

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filming an interview at ITEXPO

ITEXPO Interview

As I was trying to figure out what to write about this week, I was thinking that doing business over a video calls is good, …

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Sangoma is Offering Sangoma Meet Video Conferencing Service – Early Access and Free Right Now for Anyone to Use

Unified Communications systems, as I’ve blogged about numerous times already, with their ability to offer softphones with your business number, conferencing, collaboration, presence, and mobile …

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Wi-Fi 6 and Why It’s Important

There’s a lot going on now, and for this week at least, I didn’t want to write another remote work or WFH type of blog. …

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UC is all the Rage, but Voice Minutes are Hot Again…

Unified Communications (UC), for knowledge workers, is all the rage right now. UC enables these folks to work from home relatively easily because this type …

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Carrier Services

Updating Your ILEC, CLEC, or Coop Telecom Network Infrastructure

If you are one of the multiple hundreds of telecom coops, ILECs (Independent Local Exchange Carriers), or small CLECs (Competitive Local Exchange Carriers), it may …

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Remote Workers

Working from Home Now and Its Impact on the Future of Work

Two weeks ago, I wrote a blog about how UC can positively impact the ability to work from home. In fact, it’s almost mandatory to …

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What is Sangoma About?

When I go to shows where we are exhibiting, I like to work the booth when I have some free time. I like talking to …

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Working from Home, the Future of Work, and How UC Fits In

Many people today are thinking more about working from home, especially in the coming months. We’ll see how it all plays out, but it certainly …

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Putting Some Numbers Behind the Unified Communications Value Proposition

Last week, I wrote a bit about the Unified Communications value proposition and the panel I was on at IT Expo. When preparing for that …

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[ITEXPO Panel] Using Unified Communications to Convert Wasted Time to Productive Work

Last Thursday, I was on a UC panel at ITEXPO. This was an interesting panel because it was about us as employees being bombarded by …

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Sangoma Announces Definitive Agreement to Purchase .e4

Sangoma today announced we have signed definitive agreements to purchase .e4, based in Traverse City, Michigan.  .e4 is Sangoma’s leading valued added distributor focused on …

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SIP Trunking

The Difference Between Retail and Wholesale SIP Trunking

SIP trunking is growing. According to the Eastern Management Group, the global SIP trunking market was approximately valued at $14.4 billion in 2018 and projected …

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Sangoma Products’ Support for Kari’s Law / Ray Baum’s Act and How We Can Help You (and your Customers) Comply

On Feb 16, 2020, the federal version of Kari’s law goes into effect. It’s a complex but important topic, and justifies a comprehensive treatment in …

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Still Selling Dialogic Boards and Gateways

I was walking through an airport towards the end of 2019 with my Sangoma backpack, and someone approached me and asked if I worked there. …

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Bringing Asterisk and APIdaze to TADHack Mini in Orlando

TADHack Mini will be in Orlando in about ten weeks, at the very end of March, the weekend before Enterprise Connect.  As per the TADHack …

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Communications Trends for 2020

People ask sometimes what’s going to happen in our industry in 2020. And I typically say “I don’t know” because I really don’t know. The …

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CPaaS and SIP Trunks

Why does it seem that CPaaS and SIP trunking goes together, like chocolate and peanut butter (or chocolate and anything!)? At first glance, these offerings …

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The Significance of Switchvox 7.3

A few weeks ago, Sangoma released Switchvox 7.3. In one way, it’s a typical point release like all software point releases as it brings the …

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Unified Communications Virtualization Benefits

Last week, I explored why virtualization is a possibility for a UC solution and why it may be a viable option for some businesses. This …

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The Virtualization Option for Unified Communications

Most of us understand the on-prem or cloud options when considering a new UC solution. But what about a virtualization option for on-prem solutions? That …

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The End of the Toshiba IP Business Phone System

It was only a matter of time before someone bought the division since it had a robust channel. And so a couple of months after that …

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Banner_Value Proposition

The UCaaS Value Proposition

As I’ve written about before, the drivers for buying UC phone systems typically revolve around efficiency improvement and productivity gains. These can be realized because …

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On Purchasing VoIP Innovations

As expected, I’ve had a few questions about why we purchased VoIP Innovations. One of the most obvious reasons is the addition of revenue (and …

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At AstriCon Now…

Hello Everyone – AstriCon 2019 has started! We have well over 300 people here that just packed the introductory remarks from Bill Wignall and the …

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How is Asterisk Different from FreePBX?

Astricon 2019 is next week. And while there will certainly be a lot of discussion about Asterisk, there will also be some discussion about FreePBX. And …

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What is the Impact of the RingCentral & Avaya Partnership?

I’ve had a few people ask me what does the RingCentral and Avaya partnership mean? I have to say, my first reaction was that the …

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The Importance of Customer Satisfaction with Your SIP Trunking Service

Customer satisfaction (CSAT) is a metric that is always important, and one that Sangoma tracks closely. Many businesses, like us, know that this is really …

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man walking while using mobile phone

The End of Voicemail?

The concept of the end of voicemail is not new and has been around for years. I read a blog recently about “the millennials” killing …

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city at night

So…about yesterday…

Yesterday, I wrote a blog called “Is it Possible to Outgrow an Open Source PBX?”. The blog was misconstrued with regards to how I stated …

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hands putting together puzzle and writing on chalkboard

Is it Possible to Outgrow an Open Source PBX?

An update to this blog post can be found here or at the bottom of this page. Many small businesses have started with an open …

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data center with blue and green lights

Why Getting Trained on What’s in your Data Center is Worthwhile

You just got a new communications product that’s either physically in your data center or in a data center someplace else servicing your business. You’re …

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Workplace Efficiency: How Unified Communications can Help

Workplace efficiency is a big theme these days. Just get more done in the same amount of time by working “smarter”. As though the way …

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I Went on Vacation (and No One Noticed)

It’s a good thing I think!  I mean, if you go on vacation and no one notices there are two potential reasons I can think …

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Industry Trends

You’re Still Using A Business Communication System at Work?

Back in April, I wrote a blog about using phones at work. There are many reasons I wrote it, but mostly they related to all …

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Industry Trends

What Does Sangoma Actually Say about UC?

Some readers of this blog ask me from time to time what I actually say when talking to press and analysts. Well, if you’ve been …

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Industry Trends

Data Traffic Trends and the (5G) Impact on Enterprise Communications

A couple of months ago, I spent some blog time going over the Cisco Visual Networking Index (VNI) report, specifically talking about the coming impact …

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Unified Communications Systems and Contact Center Features

A few months ago, I wrote a blog about Unified Communication solutions including some contact center features like music on hold, callback when available, call …

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The Astonishing Sight of a Phone Bank!

Last week, I was in the Chicago airport. And amazingly enough, I was delayed. Just a shock really to be delayed at ORD on a …

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On-Prem Lives!

A few months ago, I spent some time looking at some data about the growth of Hosted/Cloud PBX. This week, I want to make a …

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Person drawing and upward trend in Sangoma profits

Internet Trends 2019 and the Impact on Enterprise Communications

This is the time of year I write about the Mary Meeker Internet Trends report, which is a key report covering many different internet related …

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Graphic Representation of IoT across the globe

IoT and UC in the Enterprise

I have not written about IoT in some time. Since I last wrote about it, there has been firming up of the standards. For instance, …

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Hands in the air, raising a thumbs up for Switchvox Cloud

Unified Communications and the Promise of Cloud

About nine months ago, IHS Markit and Sangoma presented a webinar titled UCaaS and the Small Business: Adoption and Implementation. I was recently checking something …

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A mass of people at CommunicAsia

CommunicAsia and the “New” Value Added Services

Last week I attended CommunicAsia, which has historically been the key enterprise and service provider communications event for greater Southeast Asia and the whole ASEAN …

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