Jim Machi

The benefits of Unified Communication systems have emerged front and center for businesses of all sizes. UC has enabled many businesses to keep going forward …

Last week I had the pleasure to deliver this very nice check to Rigidnet in Fort Worth, Texas. They are a cloud reseller selling Switchvox …

Last week there was some buzz about a security flaw in FreePBX. It started with CheckPoint, and then a few outlets picked it up. One …

TADSummit EMEA / Americas, an online event, started yesterday and continues this week. The Sangoma keynote will be tomorrow. It’s purposely short and to the …

Last week was AstriCon Plan 9 (Virtual AstriCon), and while it was the best virtual event I’ve been part of (seriously!), yet another virtual event …

I was recently asked the question in the title of this blog when I was briefing an analyst about Sangoma. Without really thinking about what …

Just a reminder that next week on October 21 and 22, is AstriCon Plan (9), the virtual AstriCon. To register, please go here. We have purposely set up …

On September 1, I wrote a blog titled “Why People Still Use Deskphones”. And I got a few questions mainly along the lines of: “Are …

You think you might need a new phone system, but you are not sure. See if any of these 7 signs resonate with you… and …

When I went on vacation this summer, I found myself with five 30 and under year olds for a week (The Group of Five), all …

Way back in March, I wrote a blog about the need for telecom coops, ILECs (Independent Local Exchange Carriers) or small CLECs (Competitive Local Exchange Carriers) …

I’ve been meaning to write this blog for a long time. When Sangoma merged with Digium a couple of years ago, there was a lot …

With this current work from home / work remote period we are now in, many of us are using softphones or headsets to do our …

At the end of last month, I published an article on Toolbox that highlighted the four essentials of a UC Systems.  Outside, of course, of …

Buying a Unified Communication business phone system can be confusing.  There are many options, many pricing models and many features.  And in many cases, what’s …

By now, most of the readers of this blog have been on countless (yes, I bet you can’t really keep track anymore!) video calls. I …

AstriCon typically takes place in October. And this year we had a great one planned. However, as announced two weeks ago, we have decided not …

Business owners today are now understanding that having a basic contact center as part of their UC system enables much better customer service, and are …

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place …

As I’ve written about quite a few times, the drivers for buying a UC phone system that you might typically hear are: Efficiency improvement Productivity …

Around this time of the year, I usually read the Cisco Annual Internet Report to see if there is anything interesting relating to the business …

SIP Trunking is important for any enterprise these days – this is the connection into your building that carries phone calls to an on-premise UC …

TADSummit Online Asia took place a month ago.  The ‘TAD’ in TADSummit means Telecom Application Development. Seems under exciting. So what is Alan doing? And …

What comes after a Unified Communications system?  More unification of course!  We are entering another phase in the evolution of the business phone system, where …

Last week, I described the basic architecture of a PBX system.  But these systems have evolved into Unified Communication systems that handle more than voice …

The business phone system has evolved. If you didn’t know that before work from home, you know it now. If you have been on a …

I was asked to contribute an article in FastMode about how we are responding, and helping our customers respond, to the pandemic. If you want to …

First of all, the question is really why would anyone need a cellular router? They could be useful as a backup mechanism in case your …

Even before the ‘new normal’ of WFH, the office environment was changing. Collaboration was starting to take hold, and the open office concept replete with …

A few weeks ago, I recorded a podcast with Isha Mukherjee, Sangoma’s new APAC marketing manager. We talked about a wide range of topics, including …

One direct impact of all this social distancing, not traveling, and working from home that is stark is the reduction in carbon emissions in the …

At Sangoma, we are already in our 6th week of WFH. Given we are a Unified Communications company, it’s been relatively smooth for us since …

As I was trying to figure out what to write about this week, I was thinking that doing business over a video calls is good, …

Unified Communications systems, as I’ve blogged about numerous times already, with their ability to offer softphones with your business number, conferencing, collaboration, presence, and mobile …

There’s a lot going on now, and for this week at least, I didn’t want to write another remote work or WFH type of blog. …

Unified Communications (UC), for knowledge workers, is all the rage right now. UC enables these folks to work from home relatively easily because this type …

If you are one of the multiple hundreds of telecom coops, ILECs (Independent Local Exchange Carriers), or small CLECs (Competitive Local Exchange Carriers), it may …

Two weeks ago, I wrote a blog about how UC can positively impact the ability to work from home. In fact, it’s almost mandatory to …

When I go to shows where we are exhibiting, I like to work the booth when I have some free time. I like talking to …

Many people today are thinking more about working from home, especially in the coming months. We’ll see how it all plays out, but it certainly …

Last week, I wrote a bit about the Unified Communications value proposition and the panel I was on at IT Expo. When preparing for that …

Last Thursday, I was on a UC panel at ITEXPO. This was an interesting panel because it was about us as employees being bombarded by …

Sangoma today announced we have signed definitive agreements to purchase .e4, based in Traverse City, Michigan.  .e4 is Sangoma’s leading valued added distributor focused on …

SIP trunking is growing. According to the Eastern Management Group, the global SIP trunking market was approximately valued at $14.4 billion in 2018 and projected …

On Feb 16, 2020, the federal version of Kari’s law goes into effect. It’s a complex but important topic, and justifies a comprehensive treatment in …

I was walking through an airport towards the end of 2019 with my Sangoma backpack, and someone approached me and asked if I worked there. …

TADHack Mini will be in Orlando in about ten weeks, at the very end of March, the weekend before Enterprise Connect.  As per the TADHack …

People ask sometimes what’s going to happen in our industry in 2020. And I typically say “I don’t know” because I really don’t know. The …

Why does it seem that CPaaS and SIP trunking goes together, like chocolate and peanut butter (or chocolate and anything!)? At first glance, these offerings …