Resource Nation said phones are generally taken for granted. When they're working well, there are no complaints. When things go wrong, a business can be taken down and a lot of money and perhaps customers could be lost. In many cases, a VoIP system can help keep people connected to the rest of the world instead of going down if a landline fails. It gave three "phone-related business disasters" where VoIP may have been able to save the day.
North Carolina's Burke County Department of Social Services
"In January 2012, a server controlling the Burke County Department of Social Services’ phone system failed, resulting in all calls to the DSS being unable to get through," the news source said. "The phone system normally handles up to 1,000 calls per day, so the phone system failure affected many county residents as well as DSS workers."
Looking at the incident as a way to fix the phone system, $200,000 was invested in VoIP phone and equipment costs, as the old system was outdated.
Landlines at a Virginia company fail
A Virginia Beach heating and cooling company saw their phones go down with the internet staying up during a power outage. The company continued to get emails but no phone calls. The news source said in this situation, VoIP phone calls would have still been able to be made calls via the company's connection.
Jackson Township, New Jersey, sees old system cause problems
In this situation, an outdated phone system got kicked out of town after problems started to pile up. After moving to VoIP, the township saw $700 in monthly savings on its phone bill. The township now has the ability to connect the township, citizens and other offices more easily.
Techi.com said in most situations, people are likely paying more for their landline phone service than they would be with a VoIP solution, which in turn will likely give customers a better value.
"Services like voicemail, call waiting and forwarding, and caller ID come at no extra charge with your digital phone service; these same sorts of services will often entail an extra thirty dollars with a traditional phone company," the website said. "This is good for consumers, but it’s also a huge boon to scrappy small business owners that need to stretch every dollar."
Techi said with a reasonable cost rate, digital phone services are one way that companies can embrace new technologies and achieve cost savings.