Switchvox Switchboard Training

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Optimize Your Switchvox Experience

The Switchboard gives you a bird’s-eye view into your company’s communications and enables collaboration across the organization. In this training, you’ll learn how to set up and personalize your Switchboard to suit your needs.

This training is ideal for:
Switchvox users who want a browser-based phone system experience.

Course Format

Switchvox Switchboard training is an online, self-paced, video course which features a series of 12 short, 40 second – 2 minute tutorial videos. The the full library contains 15 minutes of content. This course is modular and divided by topics, so students can view all of the videos or complete them as their busy schedule allows.

Top Navigation Bar

Learn where to find certain tools and settings on the top navigation panel in this video.

Layouts

Users create their own layout to fit their needs and personalize their Switchvox experience.

Training Tools (Monitoring)

Managers can utilize tools such as monitoring, recording, whispering, and barging to help train their employees.

My Calls Widget

The My Calls Widget has the power to control incoming and active calls.

Directory Panel

Pulling up the directory will show the available contacts you have access to and a complete internal company directory.

Contacts and Tags Widget

Learn how to manage SIP Providers and RTP port range.

Parking Lot Widget

Digium Phones settings allow you to assign Switchvox extensions to Digium Phones. This module will cover assigning extensions to desk phones and softphones and managing unassigned extensions.

Text Chat and Video Chat

Text and video chats are simple and effective alternatives to phone calls.

Multimedia & Guest Chat

Instant messaging, video chat, and screen sharing with external clients, customers, or partners is possible with our Multimedia feature.

Queue Widgets

Monitor and view real time information for queues that you’re a member of or manage.

Queue Calls Waiting: Call Control

Contact center supervisors are able to set what happens to incoming calls regarding who answers them and when.

Queue Wallboard Widget

The wallboard widget enlarges key data for easy viewing on contact center floor monitors.

Quick Dial Widget

Switchboard has a new Quick Dial widget that lets you transfer calls without going on hold, and also includes External Contacts.

Conference Widget

Conference room administrators can see all conference participants, highlights speakers, and have the ability to mute or remove participants and end the call.