IP Phones Training D-Series

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D-Series IP Phones Training

Sangoma phones are built specifically for use with Asterisk-based phone systems. These video lessons provide easy-to-follow visual instruction for your Sangoma D80 and D6X series IP phones.

D80 Series

Learn how to get the most out of your Sangoma D80 IP phone with our easy-to-follow instructional videos.

D6X Series

Our step-by-step training videos will show you how to navigate and personalize your Sangoma D6X IP phone.

IP Phone Training | D80 Series

Interface Overview

In our first training video, you will become more familiar with your phone’s physical interface.

How to Use Your New Phone

An overview of how to make and receive calls, place a call on hold, and transfer a call.

How to Make a Call

Learn how to make a call using the handset, speakerphone, contacts or favorites application.

How to Receive a Call

Discover the different ways to answer calls as well as how to send a call to voicemail or transfer it to another employee.

How to Place a Call on Hold

Learn how to place a call on hold and navigate between multiple conversations.

How to Transfer a Call

Confidently transfer a call to voicemail, internal users, or outside callers using a Blind Transfer or Assisted Transfer.

How to Use Your Headset

Connecting an approved headset to your Sangoma IP Phone is easy. You may connect a traditional headset, an electronic hook switch (EHS)-compatible headset, or a Bluetooth enabled Headset.

How to Use Visual Voicemail

Your Sangoma IP Phone features a visual voicemail app that allows you to screen a voicemail message as it is being left, answer the call immediately, or allow a caller to go to voicemail.

How to Configure with Switchvox

In this video, you’ll learn how to set up the D80 with your Switchvox phone system.

How to Make a Conference Call

In this video, you’ll learn how to make a conference call with your Sangoma IP Phone, and how to setup a personal conference room in the User Portal.

How to use the Conference Application

Learn how conference room administrators can manage a conference call directly from the screen of the D80 IP phone. Manage all conference participants, highlights speakers, and have the ability to mute or remove participants and end the call.

How to Use the Contacts Application

The Contacts application may be used to dial an individual, transfer a call, and conference together two callers. It is also used for accessing more detailed information about your list of contacts.

How to Use the Favorites Application

The Favorites application may be used to dial an individual, transfer a call, and conference together two callers. It is also used for accessing more detailed information about your list of contacts.

How to Set and Change Your Status

In this video, you’ll learn how to set and change your availability status with your Sangoma IP Phone, User Portal, and Switchboard.

How to Review Missed Calls

On the D80, missed calls, new voicemail messages, voicemail screening, parked call information, and more appear as notifications on the Home screen.

How to Park a Call

Parking a call is different than placing a call on hold. When a call is placed on hold, that call can only be retrieved from the same phone on which the call was originally received. A parked call may be answered from any phone in the system, by you or by any other person.

How to Use the Call Log

Use the Call Logs application to view a more detailed Call Logs menu.

How to Access the Applications Menu

The Navigation Drawer displays your line information, your presence with extended status message, and your available applications including call logs, contacts, parked calls and voicemail.

How to Access Your Phone Firmware Version, IP Address & MAC Address

In order to troubleshoot phone issues or to provide information about your phone, you might be asked to provide your phone’s firmware version, IP or MAC address, or other information.

How to Set Your Preferences

Your phone’s Preferences allow you to personalize your display, localization, and sound settings.

IP Phone Training | D6X Series

Interface Overview

In our first training video, you will become more familiar with your phone’s physical interface.

How to Use Your New Phone

Navigate the different call functions of your phone including making and receiving calls, placing a call on hold, and transferring a call.

How to Make a Call

This video provides a detailed overview of the multiple methods used to place a call as well as how to redial and end a call.

How to Receive a Call

Learn how to receive a phone call with your Sangoma IP Phone.

How to Place a Call on Hold

This video briefly discusses how to place a call on hold.

How to Transfer a Call

After this video, you’ll be able to to seamlessly transfer your active call to another extension or number.

How to Use a Headset

Go hands-free after learning how to easily connect an approved headset to your Sangoma IP Phone.

How to Use Visual Voicemail

With your Sangoma IP Phone comes the ability to screen a voicemail as it is being left and either answer the call or let it continue to voicemail.

How to Make a Conference Call

Create conference calls from your phone with ease after this video and learn how to create a personal conference room in the User Portal.

How to Configure a Sangoma Phone with Switchvox

In this video, learn how to set up your new Sangoma IP Phone with the Switchvox phone system.

How to Search Your Contacts

This training video will teach you how to search your contacts from your Sangoma IP Phone.

How to Use the Contacts Application

With our Contacts application, dial, transfer, and conference calls together as well as access more detailed information about individual contacts.

How to Manage Call Rules

By setting call rules, you can tell Switchvox how to find you when you’re away and what to do when it can’t.

How to Set and Change Your Status

Learn how to set and change your status from your Sangoma IP Phone, User Portal, and Switchboard.

How to Review Missed Calls

This video in the series will cover the basics on how to review a missed call.

How to Park a Call

Watch an overview of how to park a call as well as answer a parked call from your phone.

How to Use the Call Log

Gain a better understanding of the Call Log and how to accurately read the call activity.

How to Access the Applications Menu

Use the Application menu to view your call log, handle your call forwarding, access your contacts, and more.

How to Access Your Phone Model and IP Address

Learn where to find your phone model and IP address on your Sangoma IP Phone.

How to Set Your Preferences

Setting your preferences allows you to personalize your phone with display, localization, and sound settings.