The VoIP Reviews Are In, And Sangoma Has The Best And Most Secure Voice Over Internet Protocol (VoIP) Phone System
Secured Voice Over IP (VoIP): Cloud-based Voice over Internet Protocol (VoIP) is rapidly taking over the communications industry and has become a common service in businesses of all sizes throughout the United States. After all, what’s not to like? Cloud-based VoIP has proven cheaper to deploy, more robust, and more flexible than traditional POTS and PBX systems.
However, there is a dark side to VoIP, which is at best overlooked and at worst completely ignored. VoIP security is often highly suspect, a serious concern that begs for greater attention in today’s highly connected, Internet-driven world. VoIP security threats come in many forms and can cause irreparable damage.
One of the first threats to consider is the interception of VoIP traffic, whereby an outside entity is able to “monitor” voice calls and gather critical information. Thanks to recent news about the NSA, it’s proven that voice traffic can be intercepted. While the government poses no threat to your business, who else might? Competitors, hackers, and other criminals could be a real threat to your business.
Other VoIP security threats come in the form of service-related issues, where viruses, worms, malware, and similar programs can disrupt VoIP communications. This has proven to be an area of major concern for today’s businesses, especially those that rely on voice communications for sales, support, and other critical business functions. Simply put, IP traffic can deliver a piece of malware, which then incapacitates the system.
Of course, the threat landscape proves to be very large for VoIP systems, thanks to the IP component that is critical for packet communications. Intercepting those packets can expos elements such as passwords, IP addresses, critical system information, and more, all of which can ultimately lead to a VoIP system getting hijacked. After a VoIP system has been hijacked, unauthorized users can use the system to make expensive long distance calls, retrieve voicemail, setup unauthorized multi-party conference calls, and incur all sorts of other expensive charges.
Fighting the aforementioned threats takes two key elements, education and technology. Purveyors of VoIP technology must educate both themselves and their customers about the threats that can come with VoIP systems. Once educated, choices can be made to deploy security technologies such as encryption, multi-factor authentication, next generation firewalls, application aware security appliances, and so on.
Just like any other IP technology, VoIP needs to be secured, monitored for breaches, and constantly maintained to head off new threats as they arise.