Enhanced 9-1-1 and Phone System Compliance
Emergency situations are always stressful and urgent. Today, at least, we have the good fortune of living at a time when our means of responding
VoIP
Voice is Still #1 in Employee Communications
On November 8th, IHS Markit and Sangoma held a webinar called UCaaS and the Small Business: Adoption and Implementation. If you want to listen to
VoLTE and Its Impact on Enterprise
Voice over LTE (VoLTE) is coming! (In fact, some areas are already using it.) And it will have an impact on your enterprise. Incoming calls
The Place of VoIP Firewalls in Your Network
Session border controllers (SBCs) are often used to ensure the security of a PBX network. But implementing an SBC into a network does not necessarily
Session Border Controllers – The Standard for VoIP Security
In the Unified Communications (UC) market, you hear a lot about the future because Voice over IP (VoIP) is the direction communication is headed. It
Unique Gateway Requirements
On October 2, I wrote a blog titled “Why the World Still Needs Gateways.” I received a few comments about it, ranging from “Right on!”
VoIP Gateways & Their Role in Cost Savings for the Hospitality Industry
The global hospitality industry has thousands of on premise phone systems (or PBXs) which are 10-25 years old and are in desperate need of a
Important Questions to Ask when Comparing Hosted VoIP Providers
While an on-premise PBX setup can be right for some businesses, many organizations, especially SMBs, are better served by hosted options. When you compare hosted
The Importance of VoIP Gateways in Today’s IP Centric Telecommunication Environment
As businesses modernize their telecommunication operations to meet today’s growing demands for improved security, monitoring, emergency response and employee training, the level of sophistication required
Everything You Need to Know about SIP Trunking
What is SIP Trunking? Chances are you use your work phone on a daily basis and rarely stop to think about what makes your calls
Benefits of Unified Communications Technology
When you think of the tools that a business requires to not only thrive but even just to survive, communication technology certainly takes pride of
5 Reasons VoIP is a Smart Choice for Realtors
Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system
Why Security is Important with VoIP
Security is one of the most frequently discussed topics, yet the importance of securing VoIP is hard to overstate. Over the course of the next
5 Tech Tips to Improve Productivity in Doctors’ Offices
Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience
Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to
How to Make Your Small Business Look Bigger
When you’re growing a small business, one of the most difficult things to do is earn the trust and respect of prospective clients who have
What Internet Speed Do You Need to Support VoIP?
If you’re considering a VoIP phone system for your business or organization, you’re probably well aware of the many benefits a VoIP (Voice over Internet
6 Ways VoIP Saves Your Business Money
It’s no secret that business owners are always looking for ways to cut their monthly expenses. If you own or manage a business, there’s one
What is SIP Trunking and How Does it Work?
As a business owner, you are constantly looking for ways to cut costs and reprioritize your spending. With all the services you are tasked with
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system
Understanding QoS and How to Improve the Audio of your VoIP Calls
Poor call quality is something you may have experienced when using your VoIP phone system. Not only can this be an extremely frustrating experience
