Articles about IVR

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Streamlining Government Agencies with Unified Communications

Unified Communication for Government

With tight budgets and long timelines, government agencies cannot afford to allow their technology to become old and more prone to critical failures. Offices must

open office space with desks, chairs, and computers
Call Center

Does Your Business Have a Call Center?

Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call

woman yelling at cellphone

Top 2 IVR Mistakes and How to Avoid Them

Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not

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