IVR
Streamlining Government Agencies with Unified Communications
With tight budgets and long timelines, government agencies cannot afford to allow their technology to become old and more prone to critical failures. Offices must
Articles about IVR
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IVR
Unified Communications Features that Revolutionize Government Offices
As a modern-day government employee, you’re hyperconnected. Whether you’re out in the field, engaging with constituents, responding to emails, or answering countless calls, you rely
IVR
The Cost of Not Updating a Healthcare Facility’s Phone System
Doctors, nurses and medical professionals alike know that, in healthcare, every second counts. Providing care for patients quickly and efficiently becomes especially important when tending
Customer Experience
The Advantages of Interactive Voice Response (IVR) for Healthcare
One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of
IVR
What’s the Difference in an Auto Attendant and IVR?
We’ve all called into a business at some point in time and been greeted by an automated robot attendant. For some people, it works well,
Call Center
Does Your Business Have a Call Center?
Call centers are an obvious necessity for large enterprises, but many small and medium-sized businesses are left grappling over whether or not they need call
Customer Experience
5 Reasons VoIP is a Smart Choice for Realtors
Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system
How-To
Top 2 IVR Mistakes and How to Avoid Them
Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not
Customer Experience
4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience
Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to
Customer Experience
Make Your Common Voice Prompts More Extraordinary
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
Customer Experience
IVRs: 4 Things You Really Don’t Need to Say
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
Customer Experience
Top Unified Communications Features for Real Estate Agents
Every industry in business has a unique set of communication needs; needs that must be met in order to maintain productivity levels and get the
Customer Experience
5 Tips for the Best IVR Auto Attendant Messaging
If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many
IVR
Why Financial Firms Are Investing in Unified Communications
In the highly competitive financial services industry, every piece of technology implemented makes a difference in the client’s experience. Investing in a business communications solution
Customer Experience
Get the Most out of Your Phone System with IVRs
Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today. IVRs include a wide
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