How-To
6 Tips For A Smooth Collaboration Migration
Communication and collaboration platforms skyrocketed in use following the outbreak of Covid-19, among organizations across all verticals. For example, by March 2020, Microsoft Teams an
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How-To
7 Tell-Tale Signs Your Business Is Using Outdated Technology
Is your company using outdated technology? If so, it could be hurting your business more than you realize. But what’s considered “outdated?” Computers and operating systems are
How-To
Conference Calling – 4 Steps to Success
Organizations use conference calling as a means to communicate with remote employees, partners, vendors and customers. It can also help cut down on travel expenses
How-To
Grow Your Business with a Unified Marketing Strategy
Unified Marketing Strategy Running a profitable business relies on two major components: innovation and marketing. Innovation creates and renews the business by providing a solution
How-To
How to Celebrate National IT Professionals Day
Think of all the technology your business relies on to conduct its day-to-day activities. Most likely, your business would either be impossible or incredibly difficult
How-To
5 Tips for Learning How to Use Your Office Phone System
Learning how to use a new office phone system may seem like a daunting task, but it doesn’t have to be! Here are the top
How-To
Top 2 IVR Mistakes and How to Avoid Them
Interactive Voice Response (IVR), also called Auto-Attendant (AA), systems are designed to ease the burden on both callers and call-takers. However, if they are not
Call Center
8 Features to Look for in a Call Center Phone System
The idea of upgrading to a new call center phone system can be daunting. Having dedicated call teams, like sales and support, whose entire jobs
How-To
5 Tech Tips to Improve Productivity in Doctors’ Offices
Productivity is vital for a doctor’s office to thrive. It enables both the patients and the office team to benefit from less stress and smoother
Customer Experience
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
How-To
How to Make Your Small Business Look Bigger
When you’re growing a small business, one of the most difficult things to do is earn the trust and respect of prospective clients who have
Call Center
Customer Service Tips for Your Small Call Center
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation.
How-To
5 Productivity Tips for Small Businesses
Are you tired of spending all day at work only to look up at the end of the day to see you’ve actually accomplished very
How-To
5 Ways to Stay Connected with Remote Workers
There was a time (not too long ago) when working from home was a foreign concept to most. Even though workers wanted the option, employers
Customer Experience
Make Your Common Voice Prompts More Extraordinary
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
Customer Experience
IVRs: 4 Things You Really Don’t Need to Say
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
Customer Experience
5 Tips for the Best IVR Auto Attendant Messaging
If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many
Customer Experience
Get the Most out of Your Phone System with IVRs
Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today. IVRs include a wide
Cost Savings
6 Ways VoIP Saves Your Business Money
It’s no secret that business owners are always looking for ways to cut their monthly expenses. If you own or manage a business, there’s one
Customer Experience
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system
Asterisk
How to Install Asterisk 13 and PJSIP on CentOS 6
With the release of a certified branch of Asterisk 13, the Asterisk training team decided now is the time to provide a brief set of
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