Articles about Customer Experience

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Video conference on a laptop using Sangoma Meet
Customer Experience

Future of Video Conferencing

Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow

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Customer Experience

From Reseller to Strategic Service Provider

Resellers. Value added resellers (VARs). Managed service providers (MSPs). Trusted advisor. These are chief among the terms commonly used to describe a vendor’s channel partner.

three people with phone headsets and chat bubbles
Customer Experience

Improving Customer Service with UC

The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates

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