Future of Video Conferencing
Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow
Customer Experience
The Advantages of Interactive Voice Response (IVR) for Healthcare
One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of
Unified Communications and Improved Service Time
I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper
From Reseller to Strategic Service Provider
Resellers. Value added resellers (VARs). Managed service providers (MSPs). Trusted advisor. These are chief among the terms commonly used to describe a vendor’s channel partner.
Improving Customer Service with UC
The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates
5 Reasons VoIP is a Smart Choice for Realtors
Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone system
3 Ways to Improve Customer Experience Over the Phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
3 Ways Call Reporting Helps Managers Improve Call Center Customer Experience
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects
Business Phone Analytics: 3 Advantages to Tracking Phone Calls to Your Business
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for
4 Phone Tips Doctors’ Offices Can Use to Improve Patient Experience
Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important to make sure patients actually want to
Customer Service Tips for Your Small Call Center
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation.
5 Expenses Small Businesses Can’t Afford to Cut
Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the
Make Your Common Voice Prompts More Extraordinary
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
IVRs: 4 Things You Really Don’t Need to Say
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
Top Unified Communications Features for Real Estate Agents
Every industry in business has a unique set of communication needs; needs that must be met in order to maintain productivity levels and get the
5 Tips for the Best IVR Auto Attendant Messaging
If your company has an IVR auto attendant system, chances are good that it might be the very first impression of your business for many
5 Ways Your Business Can Use Call Recording
Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there
Top Unified Communications Features for Law Offices
For lawyers, especially for those billing in six-minute increments, time is money. Investing in a business communications solution that maximizes efficiency and productivity is the
Get the Most out of Your Phone System with IVRs
Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today. IVRs include a wide
How to Reduce Hold Time in a Call Center and Other Tips
Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after
5 Tips For Keeping Your New Phone System Project On Track
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system
