Modern video communications technologies allow us to work together as if we were in the same space, face-to-face, regardless of our locations. These innovations allow
Articles about Customer Experience
One of the best ways to stand out in the healthcare industry is to provide a level of customer service that counters the stereotype of
I’ve written multiple blogs in the past about how Unified Communications (UC) can improve workforce productivity, collaboration, etc. We even have an excellent white paper
Resellers. Value added resellers (VARs). Managed service providers (MSPs). Trusted advisor. These are chief among the terms commonly used to describe a vendor’s channel partner.
The three ‘C’s of customer service are convenience, collaboration, and communication. Unified Communications (UC), by merging business communications from many sources into one platform, elevates
Being in the real estate business, your phone system has the potential to be a huge contributor to your success. Of course, if your phone
You may not think about it often, but improving customer experience can be a game changer for your organization. Consider this: Poor customer experiences cause you
For call centers, or organizations with dedicated sales or support staff receiving and routing calls, call center customer experience is one of the most important aspects
Businesses today use more software tools than ever before, and one of the most popular types of tools is a CRM solution, which stands for
What Are Medical Office Telephone Best Practices? Patient experience is perhaps one of the most important aspects for doctors’ offices. Not only is it important
If you run a small call center, then you know the level of service provided to your callers can make or break your company’s reputation.
Getting a small business off the ground is difficult, and the first few years can seem like a never-ending battle for profitability. That means the
Most of us are quite used to interacting with pre-recorded voice prompts to help guide us to our desired virtual destination or complete daily transactions
Interactive Voice Responses (IVRs) are a great way to offer a warm greeting to callers, simple instruction or guidance to the right department, or a
Every industry in business has a unique set of communication needs; needs that must be met in order to maintain productivity levels and get the
Why is IVR Messaging Important? If your company has an IVR auto attendant system, chances are good that it might be the very first impression
Many types of businesses – such as law offices and real estate agencies – rely on call recording for compliance and legal purposes. However, there
Cloud Business Communications for Legal For lawyers, especially for those billing in six-minute increments, time is money. Investing in cloud business communications for legal solutions
What are IVR Phone Systems? Interactive Voice Response (IVR) features, commonly known as auto attendants, are among the most underutilized tools in phone systems, today.
Did you know that the average person will spend 1.2 years on hold? That’s a lot of waiting. According to the Small Business Chronicle, after
The process of evaluating, choosing, and deploying the right phone system for your company can be extremely time consuming and overwhelming. Your company’s communication system