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Why Sangoma
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Home > Contact Center

Articles about Contact Center

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Contact Center Applications

Call Center

What does a supervisor really need to see in a Contact Center Application?

Given Unified Communications form the essential fabric of the modern business communication system, we’re starting to see contact centers merging more and more with Unified

Contact center employees on headsets

Call Center

CCaaS & Its Role In The Contact Center’s Future

The CCaaS (Contact Center as a Service) movement continues to grow as contact center capabilities become increasingly outsourced. This popular model of app deployment allows

UC Merging Contact Center Image

Contact Center

The Merging of Contact Center and Unified Communications, Part 1

Once upon a time there was something called a “call center.” That’s because you would make a telephone call to it. It was a central place

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Is telephone Hot Desking really needed anymore?

Hot Desking

Is telephone Hot Desking really needed anymore?

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