3 Year Extended Warranty
and Advanced RMA Add-On Option
If an Advanced Replacement RMA Add-on is purchased and still active Sangoma agrees in the event of a hardware failure to ship a replacement unit prior to receiving the defective unit back as outlined in our Warranty Agreement. Customer shall open up a RMA ticket at https://support.sangoma.com/ under the RMA Department. A representative will review your request and if a RMA is deemed needed a replacement unit will be shipped to the Customer within 1 business day after approval. Customer shall provide a valid Credit Card to be used in the even the defective RMA unit is not returned. Customer is responsible for all shipping cost of the RMA units.