An annual maintenance plan can get you the major software updates you should have to help you avoid needing support in the first place. In the event something does go wrong with an in-service product, an annual maintenance plan keeps costs under control when you don’t have time to wait for Standard Support response times. When you purchase an annual maintenance plan along with your product, you can enjoy exclusive benefits including: major software maintenance releases to keep your system running smoothly, the option to order advanced replacement services in the event of a warranty repair and even qualify for hardware warranty extension.
Annual maintenance plans can be purchased from your point-of-sale, either directly from Sangoma Portal or from an Empowered by Sangoma Channel Partner. Annual maintenance plans begin coverage on the initial date of product purchase and renew annually on this date. That’s why it is highly recommended that you get this at the same time as your product purchase to take full advantage of the support period and avoid any delay when you require urgent support.
|Business Hours (Monday – Friday)
8am – 8pm IST
9am – 5pm GMT
9am – 6pm ET
|Online Self Help|
|Online Help Desk|
|24/7 Emergency Support|
|Software Release||HARDWARE SERVICES|
|Priority RMA Processing|
|Extended Hardware Warranty|
|Initial Support Credits|
|Tier 3 Support & Case Managment|
|Configuration and Implementation Support|
|Service Level Agreement (SLA)|