A Success Story
Hypercom – Communications Test Design, Inc. (CTDI)
Hypercom – Communications Test Design, Inc. (CTDI)
Hypercom – Communications Test Design, Inc. (CTDI)
The Customer
CTDI is a full-service Global Engineering, Repair, Logistics and Product Manufacturing Company. It currently supports customers in the South East Asia and Australia region from 3 facilities in Singapore with total 50,000 sqft.
Business Challenges
The company had a problem with their existing outdated communication system, which was not able to meet their current demands. A corporate decision was made to do a tech refreshment with minimal disruption. Their main concern was that the manpower would not be able to adapt to a new system.
The Solution From Sangoma
PRODUCTS
- Sangoma ZULU Desktop
PROFESSIONAL SERVICES
- Cloud/Remote Call Centre
- Call Centre Report
- Maintenance Support
KEY BENEFITS
- Tech Refresh of Legacy System
- Multi-Sites Communication
- Borderless Scalability
The Results
Winning Strategy
- Hypercom’s ability to deploy a Remote Call Centre solution and provide a stack over solution to support the legacy system.
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