A Success Story
Hypercom – Communications Test Design, Inc. (CTDI)

Hypercom – Communications Test Design, Inc. (CTDI)

The Customer

CTDI is a full-service Global Engineering, Repair, Logistics and Product Manufacturing Company. It currently supports customers in the South East Asia and Australia region from 3 facilities in Singapore with total 50,000 sqft.

Business Challenges

The company had a problem with their existing outdated communication system, which was not able to meet their current demands. A corporate decision was made to do a tech refreshment with minimal disruption. Their main concern was that the manpower would not be able to adapt to a new system.

The Solution From Sangoma

PRODUCTS

  • Sangoma ZULU Desktop

PROFESSIONAL SERVICES

  • Cloud/Remote Call Centre
  • Call Centre Report
  • Maintenance Support

KEY BENEFITS

  • Tech Refresh of Legacy System
  • Multi-Sites Communication
  • Borderless Scalability

The Results

Winning Strategy

  • Hypercom’s ability to deploy a Remote Call Centre solution and provide a stack over solution to support the legacy system.

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