Everything You Need to Know About the SSL
Certificate Solution
What does Communication Error - Timed out contacting proxy. You can retry, keep old configuration, choose a new server, or reset any stored credentials and then retry. (Automatic Retry) mean?
You may be seeing this error if your software has not been updated to one of the latest versions, or applied patches to older versions. Solutions to the issue are outlined in more detail below.
The D-Series phones and the Switchvox Mobile App have an upcoming expiration (May 28th, 2021) on the SSL certificate when connected to certain versions of Asterisk, FreePBX, PBXact, and Switchvox. Sangoma has developed quick to implement and future proof solutions below.
These fixes will require administrator action before May 28th, 2021.
Switchvox Options
If you’re on Switchvox version 5.12, 6.8, 7.6.2 or later, then you already have the fix. No action is required.
Switchvox on 6.x
1. Move to Switchvox Cloud at a great new rate. Click here to learn more!
Switchvox on 6.x
Option 2. Upgrade to 7.6.2
Systems with an expired Switchvox Subscription that wish to update their service to take advantage of new features (such as Sangoma Connect Mobile and the Switchvox Desktop Softphone) will receive amnesty with their subscription renewal, waiving fees associated with lapsed years of maintenance and reinstatement through the end of June 2021. This is recommended and necessary to receive assistance from Sangoma Support in the effort to facilitate updates to version 7.6.2, which includes the 6.x -> 7.x migration process described here.
If you’re on Switchvox 7.6.2 or later, then you already have the fix. No action is required.
Key Components
- Follow Release Notes for full details
- Change from 32bit to 64bit Hardware
- Hardware Appliance Must Be Compatible
- These Sangoma/Digium appliances ARE compatible:
- E510, E520, E525, E530, E535, E540, E545 – 80, 310, 360, 380, 450, 470
- These Sangoma/Digium appliances are NOT compatible:
- 305, 350, 355, 65, 60
- Switchvox VMware – See Requirements
- If moving to an E-Series appliance, they do not have slots for Digium Telephony cards. If cards are needed, they must be replaced with a Digium Analog and/or a Digital Gateway. See Digium VOIP Gateways for more info.
- Requires Sequential Upgrade Path: 6.1.2 → 6.3.2 → 6.3.3 → 6.3.5 → 6.3.6 → 6.7.1.3 (or 6.8) → 7.0 → 7.6.1 → 7.6.2
- These Sangoma/Digium appliances ARE compatible:
New & Deprecated Features
Subscriptions
- If Subscriptions lapse, the software itself will continue to function with the following exceptions:
- Queues set to Advanced will be reset to Standard, and the advanced features will not function.
- Phone users will not be able to log into the desktop softphone.
- Switchboard widgets that are hosted by Sangoma including Google Maps and Salesforce.com will not function.
Options For Upgrading
- New Installation
- New System and Switchvox software
- Apply Registration Code
- Perform Manual Configuration
- Step Upgrade (within supported Appliance)
- See Sequential Upgrade Path listed above
Switchvox on 5.x
Option 2. Upgrade to 7.6.2
Systems with an expired Switchvox Subscription that wish to update their service to take advantage of new features (such as Sangoma Connect Mobile and the Switchvox Desktop Softphone) will receive amnesty with their subscription renewal, waiving fees associated with lapsed years of maintenance and reinstatement through the end of June 2021. This is recommended and necessary to receive assistance from Sangoma Support in the effort to facilitate updates to version 7.6.2, which includes the 6.x -> 7.x migration process described here.
Key Components
- See Release Notes for full details
- Change from 32bit to 64bit Hardware
- Hardware Appliance Must Be Compatible
- These Sangoma/Digium appliances ARE compatible
- E510, E520, E530, E540
- 80, 310, 360, 380, 450, 470
- These Sangoma/Digium appliances are NOT compatible
- 305, 350, 355, 65, 60
- These Sangoma/Digium appliances ARE compatible
Switchvox VMware – See Requirements
- If moving to an E-Series appliance, they do not have slots for Digium Telephony cards. If cards are needed, they must be replaced with a Digium Analog and/or a Digital Gateway. See Digium VOIP Gateways for more info.
- Requires Sequential Upgrade Path: 5.5 → 5.7.3 → 5.11.1 (or 5.12) → 6.1 → 6.1.2 → 6.3.2 → 6.3.3 → 6.3.5 → 6.3.6 → 6.7.1.3 (or 6.8) → 7.0 → 7.6.1 → 7.6.2
New Features (from 5.5 to 7.6.2)
Features (5.5 to 5.11.1)
- Alternate PBX address for failover
- Phones check for SRV records in DNS
- Support for Digium’s Hybrid telephony card
- Scheduled Call Recording Offload/Sync Schedule Added
- Schedule queue reports allow multiple fields
- Additional settings for the Alternate Host
- App Development Mode in Digium Phones
- Selection of Language /Locals now available
- Additional QoS settings
- Electronic Hook Switch
- Digium phone apps tool
- Blind Transfer Rapid Dial
- SFTP option for Backups
- Music on Hold from external source via USB
- UDP Persist Connection
- Custom Extension settings
- Support for A4 and A8 Series analogue cards, and TE234 and TE435 digital cards
- Support for E1 on all digital cards supported by Switchvox appliances
- Switchvox appliance 450 & 470 support
- Support for T1 only on TE820, TE133, & TE134 cards
- Digium phones – PC Port & LAN Port Modes, PC Port VLAN Settings
- Peered Switchvoxes
- Screen Voicemail
- Alerts Manager
- Video Call Panel in Switchboard
- Support for Switchvox Softphone for iPhone app
Features (5.5 to 5.11.1)
- Call-Control Options for Queues
- Queue Overview Wallboard
- Additional Queue Tools
- Multimedia Chat
- Admin Rapid Dial Lists
- Caller ID Improvements
- Support for Digium Phones 6X Series
- Multicast for Digium Phones
- Multiple Parking Lots
- Name this Switchvox
- PAID/RPID for Incoming Caller ID (if available)
- Complex phone extension passwords
- Phone extensions: Set password
- Switchboard My Calls Widget Enhancements
- Active Directory passwords can be used
- One person – multiple Digium phones – requires one license
- HTTPS and Proxy settings expanded
- Extension Groups (replaced Tags)
- New Quick Dial Widget
- Max number of phones supported increased per appliance
Features (7.0 to 7.6.2)
- Conference Call feature expansion
- Music on Hold – Custom music for conf. calls and parking lots
- Easy Call Pickup
- Switchvox Desktop Softphone for Windows and macOS
- Call Queue Menu Item to manage queues
- Advanced Queues
- Chat in the Desktop Softphone App
- External Messaging Using SMS (Requires SIPStation trunks)
- SIPStation Wholesale SIP Trunking support
- Video in the Desktop Softphone App
- Sangoma Connect Mobile
Deprecated Features (from 5.5 to 7.6.2)
- Tags (replaced with Extension Groups)
- Publish to Peer tab on Peered Switchvoxes
- Switchvox Rescue
- Digium Phones no longer use port 5062 for config information
- IAX VoIP Provider
- Switchboard Layouts not maintained in 6.1 update
- Salesforce & SugarCRM panels no longer available in Switchboard (new Salesforce plugin)
- Switchvox Mobile (Use Switchvox Softphone App)
- Switchvox Notifier
- Switchvox Firedialer
- Switchboard Chat & Video Chat (will be deprecated soon) – Start using Desktop Softphone
- Jabber Chat Only available in Switchboard, not external client
- XMPP removed from Access Control Rules
- No Embedded Cards – (Vega/Digium Gateway options)
Subscriptions
If Subscriptions lapse, the software itself will continue to function with the following exceptions:
- Queues set to Advanced will be reset to Standard, and the advanced features will not function.
- Phone users will not be able to use the desktop softphone or the mobile softphone.
- Switchboard widgets that are hosted by Sangoma including Google Maps and Salesforce.com will not function.
- You will not be able to add any additional phone-type extensions, unless you purchase a legacy subscription.
- You will not be able to view, retrieve, or apply any additional Switchvox software updates, including bug fixes.
Options For Upgrading
- New Installation
- New System and Switchvox software
- Apply Registration Code
- Perform Manual Configuration
- Step Upgrade (within supported Appliance)
- See Sequential Upgrade Path listed above
2. Want to stay on-premise? Click here to learn how to upgrade your Switchvox version, take advantage of discounts.
Switchvox on 6.x
Option 3) Upgrade to 6.8
Key Components (see Release Notes for full details)
- Requires Sequential Upgrade Path: 6.1.2 → 6.3.2 → 6.3.3 → 6.3.5 → 6.3.6 → 6.8
New & Deprecated Features
Options For Upgrading
New Installation
- New System and Switchvox software
- Apply Registration Code
- Perform Manual Configuration
Step Upgrade (within supported Appliance)
- See Sequential Upgrade Path listed above
Switchvox on 5.x
Option 3) Upgrade to 5.12
Key Components (see Release Notes for full details)
- Requires Sequential Upgrade Path: 5.5 → 5.7.3 → 5.11.1 → 5.12
New & Deprecated Features
Features (5.5 to 5.11.1)
- Alternate PBX address for failover
- Phones check for SRV records in DNS
- Support for Digium’s Hybrid telephony card
- Scheduled Call Recording Offload/Sync Schedule Added
- Schedule queue reports allow multiple fields
- Additional settings for the Alternate Host
- App Development Mode in Digium Phones
- Selection of Language /Locals now available
- Additional QoS settings
- Electronic Hook Switch
- Digium phone apps tool
- Blind Transfer Rapid Dial
- SFTP option for Backups
- Music on Hold from external source via USB
- UDP Persist Connection
- Custom Extension settings
- Support for A4 and A8 Series analogue cards, and TE234 and TE435 digital cards
- Support for E1 on all digital cards supported by Switchvox appliances
- Switchvox appliance 450 & 470 support
- Support for T1 only on TE820, TE133, & TE134 cards
- Digium phones – PC Port & LAN Port Modes, PC Port VLAN Settings
- Peered Switchvoxes
- Screen Voicemail
- Alerts Manager
- Video Call Panel in Switchboard
- Support for Switchvox Softphone for iPhone app
Features (5.5 to 5.11.1)
- Call-Control Options for Queues
- Queue Overview Wallboard
- Additional Queue Tools
- Multimedia Chat
- Admin Rapid Dial Lists
- Caller ID Improvements
- Support for Digium Phones 6X Series
- Multicast for Digium Phones
- Multiple Parking Lots
- Name this Switchvox
- PAID/RPID for Incoming Caller ID (if available)
- Complex phone extension passwords
- Phone extensions: Set password
- Switchboard My Calls Widget Enhancements
- Active Directory passwords can be used
- One person – multiple Digium phones – requires one license
- HTTPS and Proxy settings expanded
- Extension Groups (replaced Tags)
- New Quick Dial Widget
- Max number of phones supported increased per appliance
Features (7.0 to 7.6.2)
- Conference Call feature expansion
- Music on Hold – Custom music for conf. calls and parking lots
- Easy Call Pickup
- Switchvox Desktop Softphone for Windows and macOS
- Call Queue Menu Item to manage queues
- Advanced Queues
- Chat in the Desktop Softphone App
- External Messaging Using SMS (Requires SIPStation trunks)
- SIPStation Wholesale SIP Trunking support
- Video in the Desktop Softphone App
- Sangoma Connect Mobile
Deprecated Features (from 5.5 to 7.6.2)
- Tags (replaced with Extension Groups)
- Publish to Peer tab on Peered Switchvoxes
- Switchvox Rescue
- Digium Phones no longer use port 5062 for config information
- IAX VoIP Provider
- Switchboard Layouts not maintained in 6.1 update
- Salesforce & SugarCRM panels no longer available in Switchboard (new Salesforce plugin)
- Switchvox Mobile (Use Switchvox Softphone App)
- Switchvox Notifier
- Switchvox Firedialer
- Switchboard Chat & Video Chat (will be deprecated soon) – Start using Desktop Softphone
- Jabber Chat Only available in Switchboard, not external client
- XMPP removed from Access Control Rules
- No Embedded Cards – (Vega/Digium Gateway options)
Options For Upgrading
New Installation
- New System and Switchvox software
- Apply Registration Code
- Perform Manual Configuration
Step Upgrade (within supported Appliance)
- See Sequential Upgrade Path listed above
3. Apply the SSL patch to an existing system. Click here to learn more.
Options for Asterisk, FreePBX, PBXact
1. PBXact: Sangoma has a new version of DPMA available for you. Learn more here.
2. FreePBX: Sangoma has new versions of DPMA for older versions of FreePBX as well as RPMs available. Learn more here.
3. Asterisk Users: Click here to use the DPMA Download Selector to find correct version and download it.
If you are a current Switchvox customer, go here to see what version you are running.