What is Unified Communications?
Unified Communication (UC) systems combine all the communication methods together so that users can switch between phone calls, chat, sms and fax using an individual tool or application. UC is beneficial for organizations as it significantly enhances team collaboration and productivity, which reduces costs. Such UC features include softphones, presence and video conferencing, where employees can easily work from home, receive voicemail messages while traveling and more.
So in short “Unified Communication” is a term used to describe the complete integration between modes of communication and being able to switch effortlessly between them to enhance the exchange of information and ideas.
The 6 Parts of Unified Communication
Voice / Telephony
Integration of voice across all endpoint devices helps achieve a single contact number and a more intuitive experience when working with multiple locations.
Integrated chat functionality so members can communicate with each other more effectively. Features like 1-to-1 messaging, group chat, file transfer and auto-archiving will improve employee collaboration and improve business results.
Take your office with you, make and receive phone calls, chat with your colleagues or customers using your extension or phone number.
Users can choose a desired presence status for their extension which displays their availability to other members.
Allow remote access and remote collaboration on a person’s computer.
The ability to share video and audio across multiple endpoint devices across different business locations allows users to increase productivity while located in remote locations.
How Sangoma Can Help
Sangoma’s product line is designed to work together to provide a unified communication experience. At the center is PBXact, a turnkey UC phone system for organizations needing mobility, productivity and collaboration capabilities.
PBXact offers all the functionality required by demanding businesses, wrapped up in an easy-to-use, flexible UC business phone system. Discover More
Zulu UC provides a desktop and mobile softphone, Team chat, screensharing, click-to-call and presence control. Discover More
User Control Panel
The User Control Panel (UCP) of PBXact Phone Systems combine all user communication tools and applications into one, easy-to-use, web-based dashboard.
PBXact offers a fax server which allow users to send and receive emails from wherever they are and can manage using an e-fax dashboard.
Wireless IP Phones
Sangoma’s Wireless DECT Phone system, called DC201 is designed to work exclusively for PBXact Phone Systems, providing high quality DECT phone integration to your PBX. Discover More
The hotdesking feature on Sangoma IP Phones allow multiple employees to use the same physical IP Phone by simply logging into the phone with their personal extension credentials.
Find Me / Follow Me
Find Me delivers calls to any location Follow Me provides the ability to receive calls at any number on any of your devices. If incoming calls are not answered after a specific set of rings, they are transferred to voicemail.
Presence allows users to broadcast their availability status in real time to identify their ability to communicate through instant messaging, e-mail, mobile and other communication methods.
Still Need to connect legacy devices in your UC environment?
In some cases, not everything within your network will connect directly in the unified communication environment. For examples, analog fax machines cannot connect to your business IP network directly and need some help. In this scenario a VoIP gateway is a perfect solution as it allows you to connect both your analog fax machines and your IP network together, where the VoIP gateway takes care of all the communication, automatically.