Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Most Reliable and Flexible Hybrid Telephony Cards on the Market In the ongoing battle to provide maximum flexibility at reasonable prices, Sangoma introduced the world’s first set of hybrid telephony cards for the PBX market. These hybrid telephony cards feature a mix of BRI, T1/E1 and FXS and FXO support on a single card. PBX vendors […]
Customer: Metronet UK
Partner: ProVu Communications Ltd.
Featured Sangoma Product(s): Vega VoIP Gateways
Branch Office Survivability One of the main cost savings associated with the installation of an IP-PBX and SIP Trunks is that certain functions can be consolidated at a centralized IP-PBX installation. Services such as Voice Message Storage, Directory Services, International Call Routing and Endpoint Administration can all be handled at a central location, reducing the […]
Vega Gateway Series
Apologies, but there are no posts to display.