Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
SIP Trunking – Carrier Carriers offering SIP trunking services must provide a secure environment that their customers can trust, especially when these services are delivered over the internet. Carriers also aim to reduce or eliminate interoperability difficulties between their equipment and that of their clients. The security of a VoIP network can be breached at […]
Overview The Dialogic® D/240JCT-T1 Media Board is a 24-port Digital T1 PCI Express board and the Dialogic® D/300JCT-E1 Media Board is a 30-port Digital E1 PCI Express board. Both of these boards are well-suited for developing advanced communications applications requiring digital network interfaces as well as multimedia resources. These high performance, scalable products support voice, […]
Vega Gateway Series
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