Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The NetBorder SS7 VoIP gateway appliance connects calls between PSTN and VoIP networks. It is a cost-effective turnkey solution, offering from 4 to 256 T1/E1 lines at a single point code and powerful transcoding capabilities. Up to 8 T1/E1 lines are available in a 1U box, and up to 32 lines in a 2U box.
SIPStation – SIP Trunking Phone Service As businesses are constantly searching for cost-savings strategies within their operations, they are turning towards traditional telephony costs as a significant burden to their bottom line. For decades, traditional telecom providers have been charging a premium to connect businesses to their services via dedicated telephony lines (Such as PRI […]
As one of the world’s most important economic sectors, the automotive industry relies heavily on effective communication across its many companies, organizations and business locations. Specifically for the auto dealerships, rapid and accurate management of incoming calls is crucially important as it’s the first step to building new relationships with potential customers. But it’s not […]
Vega Gateway Series
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