Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Most Flexible Carrier-Grade High Density VoIP Gateway The Sangoma High Density VoIP Gateway is an on-premise solution to seamlessly interconnect next generation VoIP and the legacy PSTN networks, scalable up to 32 T1 or E1 lines (or 960 simultaneous calls) in a 1 U form factor. Supporting concurrent use of ISDN, CAS (R2), SIP, […]
The Most Reliable and Flexible Analog Telephony Cards on the Market Sangoma’s award winning analog telephony cards are powering the world’s SMBs (Small-to-Medium-Business) who still rely on analog telephone lines for primary access to the PSTN. Renown for their premium quality and dependability Sangoma’s analog telephony cards are the most flexible on the market, with […]
The Most Resilient VoIP Digital Gateways in Their Class Vega VoIP digital gateways are small appliances that seamlessly connect your legacy telephony infrastructure, made up of PRI (T1, E1) or BRI lines, to IP networks. They are great for businesses with legacy phone equipment (such as a TDM PBX) who want to connect to SIP […]
Vega Gateway Series
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