Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Overview The four-line Dialogic® D/4PCIUF and D/4PCIU4S combined media boards are ideal for small- and medium-sized enterprise computer telephony (CT) applications that require high-performance, cost aggressive media processing, but do not require the large-scale system sophistication of SCbus- or CT Bus-based products. The boards use the same application programming interface (API) as their predecessor (D/4PCI), […]
Overview The Dialogic® 2000 Media Gateway Series (DMG 2000 Gateway) is set of turnkey appliances that seamlessly merges traditional PSTN technology with IP networks. These economical gateways help consolidate typically separate voice and data networks and provide new and differentiated communication services. Without making radical, disruptive, and expensive upgrades to existing PBX equipment, service providers […]
Call Recording Directly From T1/E1 Call recording at large call centers requires a high-density platform capable of handling a large number of T1 spans in on single server. The industry has been lacking a card capable of supporting a high-density solution. Sangoma offers a high-density solution, tested with up to 48 T1 spans recorded by […]
Vega Gateway Series
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