Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Interactive Intelligence leverages Sangoma telephony hardware and the Wanpipe TDM API to build its next generation VoIP gateway
Interactive Intelligence, a global provider of unified business communications solutions, has selected Sangoma’s A10x digital series of T1/EI interface cards to provide PSTN connectivity for its recently released Interaction Edge product. Sangoma’s digital telephony cards enable PSTNconnectivity to Interaction Edge Interaction Edge is a multipurpose appliance that combines a powerful IP gateway, media server and SIP proxy into a […]
Vega Gateways for Microsoft Lync Vega Media Gateways qualified and tested for use with Microsoft Lync allow Lync to reliably and securely connect to PSTN trunks and legacy PBXs. The award-winning Vega series is the most resilient and fault tolerant gateways in their class. Get connected. Stay connected. Implementing a Vega Gateway is an ideal addition to […]
Remote Call Center Agents Fast and Cost-effective Deployment of Contact Center Agents at Remote Locations Seamless and instantaneous extension of the IP Contact Center to any agent, anywhere without having to deploy IP phones and QoS networks to the edge Native TDM or IP interface NetBorder has its own cost effective gateway capability or can work with 3rd party […]
Vega Gateway Series
Vega 5000 analog gateways are available with 50 FXS ports (for connection to standard analog telephones) & 2 FXO ports (for connection to PSTN telephone lines or a PBX).
The Vega 50 media gateway supports both Analog and BRI implementations. In the analog configuration it supports both FXS and FXO ports. In BRI mode channels can be independently configured for connection to the PSTN or to a PBX.