Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Features of a Unified Communications System Who Benefits From UC? Every type of employee can benefit from the use of UC.
Overview The Diva V-xPRI offer voice, speech, conferencing, VoIP, modem and fax features and can serve as a base for many communication applications. The boards support many standard applications, and are also suitable for new application development. The Diva V-xPRI are available in Half Size and Full Size PCI Express form factor. The Half Size […]
Overview The Dialogic D/42JCT-U PBX integration board offers advanced digital connectivity to many popular private branch exchanges (PBXs) for unified and Internet-ready call, voice, and fax processing applications in small- to medium-sized enterprises. Featuring programmable soft-ports capable of supporting voice, fax, call handling, and host-based speech technologies, the D/42JCT-U reduces the cost of ownership for […]
Vega Gateway Series
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