Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
The Most Reliable and Flexible Digital BRI Telephony Cards on the Market Sangoma’s award winning ISDN BRI telephony cards are powering the world’s SMBs (Small-to-Medium-Businesses) who still rely on BRI telephone lines for primary access to the PSTN. Renown for their premium quality and dependability they are also the most flexible on the market, with […]
Customer: TWR (Trans World Radio)
Featured Sangoma Product(s): FreePBX
Need To Provide Fixed Telephony? Organizations of mission critical fixed telecommunications services, such as railway, airports, military, police and fire service, are being asked to modernize their infrastructure to meet growing safety and security requirements. The level of sophistication required for these upgrades is forcing them to overhaul their telecommunication infrastructure to solutions solely based […]
Vega Gateway Series
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