Interactive Voice Response
For decades, Interactive Voice Response (IVR) technologies have been at the heart of automated business communications. Well implemented IVR can reduce cost, improve productivity and improve customer service as employees and customers can enter or retrieve information from a database via a simple telephone. IVR technology can also be used to allow customers to “self-route” calls to the best possible agent (or agent queue) to help them resolve issues or place orders.
Sangoma can be found in many IVR systems. Our products allow legacy IVR systems to be integrated into VoIP architectures or allow IP-only systems to interface with the TDM network. In addition, they can provide the advanced media and signal processing that may be necessary for implementing these systems around the world.
IVR Solution Providers
|BladeWare HMP||Enterprise fax servers and IVR platform||Telecom Interface Boards|
|AdaptMax||Hosted IVR Service||Telecom Interface Boards|
|Ameyo IVR System||IVR||Telecom Interface Boards|
|Easy Platform||IVR platforms||Telecom Interface Boards|
|Enjay CTI||IVR||Telecom Interface Boards|
|Genesys Voice Platform||IVR||NBE Gateway|
|Prophecy IVR||IVR software and appliances||NBE Gateway|
Telephony Interface Boards
Customer: Citizens Advice Bureau
Solution: SIP Trunking
Featured Sangoma Product(s): Vega 50
Partner: Agami Tech
Featured Sangoma Product(s): FreePBX System 60, 100 & 300
White Label Software Creating software that can be quickly and easily integrated into another manufacturer’s products is not simple — yet Sangoma has been doing this successfully for years. Get a white label softare VoIP solution for your customers Sangoma software seamlessly integrates into some of the best known PBX, IP-PBX, contact center and general communications systems in […]
Vega Gateway Series
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