With a hosted PBX, you only have to maintain the phones at your site, while the rest of the system is hosted in the cloud. To get set up, you simply configure the solution online and then connect your local SIP phones and mobile clients to the hosted PBX via your existing internet connection. This eliminates the requirement for you to purchase server hardware and maintain it in your office. Because a hosted PBX acts more like a subscription or a service, it is often referred to as Unified Communications as a Service or UCaaS.
Benefits of a Hosted PBX
The most obvious benefit in moving to a hosted PBX is an overall reduction in your communications cost. Many companies can see up to a 60% reduction in their phone bill when switching to a hosted PBX. This is due to the economies of scale that your provider has when managing service for many customers.
You no longer have the responsibility of maintaining and upgrading the system. This is all shifted to your provider. You never have to worry about your phone system becoming obsolete because the newest features and technology will always be deployed. If you have a seasonal business, it is also very easy to change the capacity and number of users of the system based on your specific need.
A hosted PBX uses the latest data center technology, redundancy, rigorous monitoring, and maintenance to deliver the reliability you demand. Systems are automatically backed up so that recovery is possible, even in the face of a catastrophic event.
Variable Costs Become Fixed Costs
Most hosted PBX providers charge a flat fee per user, so communication costs are moved from variable/indirect cost to a fixed/direct cost.
Your office phone system is always available no matter where you are – from a desk phone, softphone, or mobile device.
If your business has more than one location, a single instance of a hosted PBX can give you telephony service across all your sites. All users experience the same features from the same PBX regardless of their location.
PBXact Cloud from Sangoma
PBXact Cloud is a true hosted PBX, small business Unified Communications solution that offers feature-rich office phone service with built-in productivity and collaboration features. It is accessible from any internet-connected device, including desktops, tablets, and mobile devices. All devices are presence-aware so that callers know when you are available to communicate and what the best way is to reach you at that moment.
Your callers also get a great experience from PBXact Cloud. They get a professional greeting, automatic routing based on time-of-day, the option to be called back if you are busy, and more.