As one of the world’s most important economic sectors, the automotive industry relies heavily on effective communication across its many companies, organizations and business locations.
Specifically for the auto dealerships, rapid and accurate management of incoming calls is crucially important as it’s the first step to building new relationships with potential customers. But it’s not easy to provide quality service while handling multiple customers, and so, enhanced communication tools are required to meet these challenges. Sangoma’s PBXact phone systems are the perfect tool to help your dealership save time on communication while achieving customer excellence and boost revenue.
What are PBXact Phone Systems?
Sangoma’s PBXact phone systems are the backbone for your dealership solution. They are made specifically for organizations that require a full featured, commercially supported, business communications turnkey solution. PBXact comes with an extensive set of Unified Communications features to help dealerships succeed. Such as “Phones Apps” for Sangoma or third party IP Phones, Unified Communication Panel (UCP) for individual user end-point management and Zulu UC Desktop Integration with Softphone and CRM Helpdesk integration.
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Save Money by Switching Your Dealership to VoIP
Switch to SIP Trunking
Save up to 60% or more on monthly phone bills by replacing your legacy phone system with Sangoma’s PBXact IP-PBX and connect to a SIP Trunk. Simply register PBXact with a VoIP provider, using your existing internet connection, and your business can make/receive the same phone calls as with your analog/T1 line, but for much less cost.
Need a VoIP Provider? Sangoma has a SIP trunking service called SIPStaiton which is built directly into all PBXact systems. Setup is automatic with no expertise required.
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Multi-site dealerships can reduce monthly phone bills by removing leased lines from each location and simply provide inter-site communication using PBXact built-in peering capabilities, at no cost.
By connecting your entire communication infrastructure together to an IP-PBX which has unified communication (UC) features, productivity and collaboration improve significantly. PBXact includes features such as mobile clients, follow me, presence, voicemail-to-email, advanced call routing and more! This means that every phone call from every customer is tended to in the most efficient way possible.
Making Dealership Management Easy
PBXact comes with built-in tools which help dealerships collect information for sales leads and customers. With Customer Relationship Management (CRM) integration, your PBX is automatically connected to your support CRM software to push call history and caller information to your CRM. Also included is Click-to-Call from your CRM and Call Popups into your CRM on inbound calls. + Discover Our CRM Link Module
Go On-Premise or Cloud
Sangoma’s PBXact solution is available in either an on-premise appliance, or hosted.
|Criteria||PBXact On-premise System||PBXact Cloud System (CAD and USA Only)|
|Hardware||Purchased up front||Monthly fee. Pay as you go|
|Software||Purchased up front||Monthly fee. Pay as you go|
|Scalability||Need larger systems if planning high growth||Grows as you need|
|High Availability||Requires 2 licensed PBXact systems||Managed for you|
|Software Updates||Self management of add-ons, patches and updates||Managed for you|
|Security||Security controled by you locally||Managed for you|
Combine Your Solution with Sangoma IP Phones
Sangoma IP Phones come with built-in phone apps that allow users to manage advanced features using the Display instead of trying to remember feature codes:
The Parking application lets users visually see parked calls, pick up any parked calls and park calls themselves, simply by navigating the phone’s display.
The follow Me application lets users visually set their follow me status, add additional numbers and adjust the ring and voicemail settings.
Call Forwarding Control
The Call flow application allows users to visually see and toggle through all the active call flows for the phone system, directly from their phone’s display.
Sangoma Phones pair with the most popular headsets on the market, such as Jabra, Plantronics, Sennheiser and more. With our EHS adaptor, answer/disconnect calls while roaming your office for true wire free call control.
Other Great Advantages of Using Sangoma IP Phones with PBXact:
Secure your Investment
Sangoma Phones are programmed with VPN clients which automatically connect to PBXact’s built-in VPN Service, allowing your remote workers to connect to the corporate infrastructure without security concerns and without complicated firewall provisioning.
Maintain without Disruption
Sangoma Phones come with PBXact’s EndPoint Manager Tool letting users control their global phone settings, program their keys, map extensions, upload images ALL without rebooting. You don’t need to schedule downtime any longer to make any phone changes!
All Sangoma IP Phones provision automatically as soon as they are plugged into the corporate network or even remotely over standard internet access. This is an exclusive feature called Zero-touch-Provisioning, which uses the most secure redirection service along with full integration with PBXact. Deployments have never been so easy to setup, even in highly secured network environments.
Increase Staff productivity
Users can use their phone’s display to control features instead of typing in feature codes. And since these features are always sync with PBXact in real-time, all your settings update on all your devices. User applications include: Call Parking, Follow Me, Do Not Disturb, Conference Rooms, Call Forwarding, Time Conditions, Presence, Queues, Queue Agents, Transfer to Voicemail, Visual Voicemail, Log In/Out, Call Flow and Contacts