PBXact UCC – Cloud-based Unified Communications
PBXact UCC (Unified Cloud Communications) is a cloud-based telephony service for businesses requiring a flexible, maintenance-free, phone system for their office, with advanced features for mobility and collaboration. Since PBXact UCC is a completely hosted telephony service, all the hardware, IT infrastructure and maintenance is taken care of by Sangoma.
For a flat monthly service fee, remove the burden of owning and maintaining an on-premise phone system and switch to PBXact UCC Cloud-based PBX (Private Branch Exchange) service today and get your office up and running within minutes.
Sign up using the self-service online portal, tell us how many phone lines and extensions you need and we do the rest to get you reliable business communication. Included with PBXact UCC is our Zulu Desktop integration, offering you advanced soft-phone and chat features, so that your extension follows you on your laptop or mobile for the best out-of-office collaboration and productivity experience.
Why PBXact UCC?
PBXact UCC offers not only the same benefits as our popular on-premise PBXact UC solution, but incorporates many powerful features that only the cloud can bring.
Each extension comes complete with voicemail. Users can call retrieve their voicemails from any device or through a web browser and their personal user control panel.
Zulu Softphone allows users to take their extension with them, wherever they go. The UCP Dashboard also provides users with full control of their extension settings, features and options
No Setup or Support Fees
No Setup Fees and included Tech Support by our highly trained in-house staff.
Local and Long Distance Calling
Included with every line enjoy as much local and long distance calling, across Canada and the USA.
With no limit on the number of conference rooms that can be created, it’s easy to empower your workforce to run conference calls with no extra expense
3rd Party Phone Support
PBXact UCC works best with Sangoma phones, but is also highly flexible with most other IP Phones.
The quick-start Installation Wizard for PBXact UC & PBXact UCC makes it incredibly easy to get your PBX set up with basic configuration in just a few minutes!
Here are some of the items it configures:
- Extensions. Choose the number of extension and the range
- AutoAttendant / IVR. Select how inbound calls should be routed at different times of day and even record voice prompts directly from your computer via the web browser.
- Ring Groups. Decide how phones for each team should ring and what will happen to the call if no one picks up.
- Fax. PBXact UCC can deal with FAX calls as well and it’s easy to decide how to route them.
Bring us your phone number or choose your own
PBXact UCC allows you to select new numbers or bring your own numbers with you – a service called porting. For more details on porting please see the following page: http://wiki.freepbx.org/display/ST/Number+Porting
PBXact UCC gives you the freedom to select as few or as many numbers as you need. If you need one inbound number, also known as a DID, you can have all your customers call that number and then use an IVR (Interactive Voice Response) to allow callers to dial an extension or a business function like sales or support. If your business requires you to use a public number to advertise, no problem, it’s easy to associate an inbound number directly with an extension. The caller will be routed directly to the extension.
Of course, it’s no problem to mix the two and have some users with DIDs and others accessible through an IVR.
Build your solution with Sangoma IP Phones
Designed specifically for PBXact UCC, Sangoma’s line of IP Phones autoprovision themselves out-of-box using our Redirection/Auto-configuration. This eliminates the requirement of involving IT resources to manually configure network and user details. Auto-deployment also works for remote users too!
Included with all Sangoma IP Phones are Phone apps which allow user to control complex features directly from the phone’s colour display. Features such as Call Parking, Follow me, Conference rooms, Hot desking, Presence and many more. No more feature codes to remember!
Best of all, you can order your phones at the same time you purchase & configure your PBXact UCC services. This way you can have your phones delivered to you already pre-provisioned to work with your new setup.
PBXact UCC Feature Support Included in All Systems
|PBXact UCC Enhanced Features|
|Call Recording Reports|
|Class of Service|
|Third Party Phone Support|
|User Control Panel|
|XactView Operator Panel (20 Pack)|
|XactView Operator Panel Queue License|
|Zulu UC Desktop Application (20 Pack)|
|Call Center Features|
|Appointment Reminder, Outbound Calling Campaign, CallerID Management, Outbound Call Limiting, PinSet Pro, Queue Pro (Includes Queue Call Backs), Queue Reporting, Web Callback|
Why Choose Sangoma?
Sangoma’s customer-centric approach, product innovations, and worldwide network of distribution partners deliver the industry’s best-engineered, highest quality, IP and Unified Communications solutions, supporting “any app, anywhere” for businesses and service providers of all sizes.
All Sangoma products are backed by more than 30 years of IP communications experience, expert engineering and technical resources, and a comprehensive 1-year warranty. Extended warranties are also available.
Sangoma offers a complete range of professional services, including technical support, software maintenance, training, deployment, and consulting services. View a current list of available Sangoma products and services.