PBXact UC Solution

PBXact Features

PBXact delivers all the basic phone system features plus enhanced applications to create a flexible customizable solution. PBX administrators and developers can also customize the software to integrate third party applications and create a custom purpose built solution for their needs.

Powerful Contact Center Features

PBXact is a fully-featured Unified Communications (UC) platform which includes advanced built-in contact center features designed to help small to medium-sized businesses take care of their customers, improve their operations, and, ultimately, increase their bottom line.

Businesses that receive inbound sales or support phone calls can leverage contact center features to keep their customers and potential customers happy. These features focus on delivering the best customer experience while others focus on efficient call flow.


PBXact Features

Business Features

  • Flexible Time-Based Call Routing
  • Built-In Conference Bridge
  • Fax to E-mail
  • Hunt/Ring Groups
  • Music on Hold
  • Voicemail Blasting
  • Find Me / Follow Me Calling
  • Personal IVRs
  • Wake Up Calls
  • Support for Video Calling
  • Secure Communications (SRTP/TLS)
  • Announcements
  • Text to Speech
  • Calling Queues (ACD)
  • Interactive Voice Response (IVR)
Business Features

Calling Features

  • Three-Way Calling Support
  • Voicemail
  • Voicemail to E-mail
  • Caller ID Support
  • Call Transfer
  • Call Recording
  • Do Not Disturb
  • Call Waiting
  • Call History / Call Detail Records
  • Call Event Logging
  • Speed Dials
  • Caller Blacklisting
  • Call Screening
Calling Features

Telephony Support

  • Open Standards Support for Multiple Protocols
  • SIP, IAX2
  • PRI, T1, E1, J1, R2, POTS/Analog, ISDN, GSM (Excludes PBXact 10)
  • WebRTC
  • Softphone Support
  • Specialty Device Support
  • Door Phones
  • Overhead Paging
  • Strobe Alerts
  • Paging Gateways
  • Voice Gateways
  • Failover Devices
  • Desktop/Mobile Phone Support
Telephony Support


  • Upgrade System with Granular Control
  • Bulk Import Utilities (Trunks, Extensions, Users, DIDs)
  • Localization in both GUI and Sound Files for Multiple Languages
  • Backup and Restore Utilities
  • Custom Destination Administration
  • Web-based Config File Management When Needed
  • System Recording Management
  • GUI Controls for DNS, Network Settings, and More!

User Control Panel

  • Responsive GUI (Desktop, Tablet, and Mobile Device)
  • WebRTC Softphone
  • Call History (Details and Recording Playback / Download)
  • Contact Management
  • Presence Management
  • Conference Room Management
  • Find Me / Follow Me
  • Call Forwarding, Call Waiting, Do Not Disturb
  • Call Confirmation
  • Visual Voicemail – Playback and Management
  • Notification Options
  • Greetings Management
User Control Panel


  • Advanced Recovery (License Required per PBX Node, Excludes PBXact 40 & 60)
  • Call/Contact Center Features (Enhanced Call Center Functionality)
  • Wall Boards
  • Third Party Phone Support (for Non-Sangoma IP Phones)
  • Call Accounting

PBXact Enhanced Features

Included in Base Additional Add-Ons
Call Recording Reports
Class of Service
Conference Pro
Extension Routing
Fax Pro
Park Pro
Page Pro
SysAdmin Pro
Voicemail Notify
Voicemail Reports
Phone Apps
Softphone Integration
CRM Link Module
Third Party Phone Support
EndPoint Manager Free for Sangoma Phones
Advanced Recovery
Advanced Recovery
Call Accounting
Call Accounting
Property Manager
Sangoma Property Manager
Contact Center Features
Appointment Reminder
Outbound Calling Campaign
CallerID Management
Outbound Call Limiting
PinSet Pro
Queue Pro
Queue Reporting
Web CallBack