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Sangoma Service Insight: Value-Based, Departmental Contact Center
Service Insight is a cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on key customer analytics.
Key Features and Benefits
In-Call Experience
Enjoy a superior in-call experience with Supervisor Heads Up Display and Supervisor Agent Monitoring.
Platform
Service Insight is accessed via web-based agent desktop and cloud-based deployment to support remote customer service professionals and internal teams.
Queues
Complete control over your queues with a full-featured Auto Attendant, unlimited queues, queue monitoring, dashboards and an easy-to use queue creation tool.
Post-Call Management
Leverage post-call reviews, Net Promoter Scores, and historical data to enhance the caller experience.
Value-Based
Departmental Contact Center Solution
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