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Sangoma Contact Center Solutions
Sangoma Service Insight: Value-Based, Departmental Contact Center
Service Insight is a cloud-based customer service solution designed to elevate the customer engagement experience by providing in-depth customer analytics to every department. It provides the infrastructure for all employees in your organization to help optimize customer experience and engagement with your brand, allowing you to base business decisions on key customer analytics.
Key Features and Benefits
Enjoy a superior in-call experience with Supervisor Heads Up Display and Supervisor Agent Monitoring.
Service Insight is accessed via web-based agent desktop and cloud-based deployment to support remote customer service professionals and internal teams.
Complete control over your queues with a full-featured Auto Attendant, unlimited queues, queue monitoring, dashboards and an easy-to use queue creation tool.
Leverage post-call reviews, Net Promoter Scores, and historical data to enhance the caller experience.
Departmental Contact Center Solution
- Call Transfer
- Flexible queuing configurations
- Concurrent and Named Agent Licensing Available
- Mobile Agent App
- Salesforce Connector for Salesforce Tenants
- HIPAA- Compliant
- Supervisor Heads Up Display
- Supervisor Agent Monitoring
- Queue Monitoring & Dashboards
- Post-call Survey (NPS & CSAT)
- Historical Data & Trend Analysis
- Easy Queue Creation Management
- Recorded Synthesized Announcements
- Call Recording
- Unlimited Queues
- Five Queue Strategies
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