MIAMI, FLORIDA--(Marketwire - Jan. 20, 2010) - ITEXPO EAST 2010 - inConcert, a provider of a comprehensive suite of products for IP Contact Centers, and Sangoma® Technologies Corporation (TSX VENTURE:STC), a leading supplier of hardware and software enabling server-based voice and data communication applications, today announced at ITEXPO East 2010 that inConcert has integrated Sangoma's NetBorder Call Analyzer with its Predictive Dialing System to further improve the productivity and efficiency of outbound calling campaigns.
As part of their comprehensive Contact Center Suite, inConcert's revamped Outbound Engine incorporates a powerful Predictive Dialing System that configures, manages and optimizes outbound calling campaigns. The Predictive Dialing System leverages the world's most advanced Call Progress Analysis capabilities of Sangoma's NetBorder Call Analyzer to optimize the performance of call center agents, allow customers to reach new heights of automation and productivity in their outbound dialing campaigns, and ultimately drive more business.
Call Progress Analysis is an automated call classification process by which an application can automatically detect if the outbound call was connected to a person, a voice mail system, a fax machine or some other type of device. NetBorder Call Analyzer performs this classification rapidly and accurately, which enables answered calls to be immediately connected to a customer service agent, while other types of connections are either automatically rescheduled or taken off the calling list, depending on the real-time classification result.
"After investigating several options, we selected Sangoma's NetBorder Call Analyzer for its impressive accuracy and ability to meet regulations in some of the most stringent networks and regions," said Bill Winkler, Vice President of R&D at inConcert. "The fact that the solution is based on SIP architecture was also a key factor in our decision. This approach fits perfectly with our own products and strategy going forward."
"We are very pleased to be associated with inConcert, a long-time Sangoma partner in the contact center space. They have a great reputation in the industry for the high quality of its products and customer support," said Serge Forest, Vice President of Marketing at Sangoma. "We are convinced that inConcert customers worldwide will benefit tremendously from NetBorder's compatibility with inConcert's predictive dialing solution."
NetBorder Call Analyzer is available for purchase as an add-on option to the inConcert Contact Center Suite. Customers can contact inConcert sales at www.inconcertcc.com for availability in specific regions.
inConcert investigates, develops, implements and supports innovative products for IP Contact Centers using robust and reliable technology, which processes more than 2 billion contacts per year for customers in 25 countries. inConcert's comprehensive suite of products includes multimedia contact centers, interactive voice response systems, call recording and predictive dialing systems. The combination of efficient development methodology, the use of open architecture based on industry standards, and VoIP convergence technology allows inConcert to guarantee excellent technical levels, robustness and flexibility. More information on inConcert's contact center solutions can be found at www.inconcertcc.com.
About Sangoma Technologies Corporation
Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide. The product line represents a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be found at: www.sangoma.com.