TORONTO, ONTARIO--(Marketwire - Oct. 11, 2011) - Sangoma Technologies Corporation (TSX VENTURE:STC), a leading provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, is proud to announce that longtime Sangoma partner, VICIdial, has completed a major installation of the VICIdial Call Center Platform for Vision Financial. This implementation expanded the capacity of the Vision Financials call center, which now can manage over 400,000 outbound calls per day while also managing approximately 10,000 inbound calls per day. "The improvement we have achieved on outbound dialing with the addition of the Sangoma Call Analyzer to VICIdial has been amazing. Increasing our successful contacts through call progress analysis has cultivated efficiency in our agents and more room for company growth," said Steve Hardman, telecom director of Vision Financial Corporation.
"It was easy to recommend the Sangoma Call Analyzer to Vision Financial because of how well it works," said Matt Florell, president, owner and CEO of VICIdial Group. "The benefits and reliability that Sangoma's products offer our clients is why we are proud partners."
Sangoma Call Analyzer uses a standard SIP interface and runs on standard computing platforms and servers. It is highly configurable because the software is based on scripts and it can lower the drop/answered percentage to just over 1%, nearly 2% lower than the FTC drop limit of 3%. This makes it a highly desirable product for VICIdial customers who already benefit from the SIP based solution.
"The success our clients have seen with Sangoma Call Analyzer has been significant," said Florell. "They can set their campaigns to dial more aggressively while maintaining a lower drop rate. With less time fielding answering machine connections, their agents can spend more time on human-contact calls. Vision Financial will now benefit from this technology and have a competitive edge."
"This success reinforces that Sangoma continues to move confidently on the path we have set for ourselves of being Innovators in IP Communications and being more than just a TDM Interface Board Company," said Jeff Dworkin, director of marketing for Sangoma.
A complete write up of this success story can be found at http://sangoma.com/resources/success_stories/contact_center_doubles_capacity_and_expands_services.html. In addition, both Matt Florell and Jeff Dworkin, director of marketing for Sangoma, will be on hand at AstriCon, the Asterisk User Conference & Expo in Westminster, Colorado at booth #202 on October 25-27, 2011, showcasing this success story. Sangoma will also be showing its new line of Vega Media Gateways, as well as its line of TDM Telephony Interface Boards which have been a staple of the Open Source Telephony market since they were first introduced in 2004.
About Sangoma Technologies Corporation
Sangoma is a leading provider of hardware and software components that enable or enhance IP Communications Systems for both telecom and datacom applications. Enterprises, SMBs and Carriers in over 150 countries rely on Sangoma's technology as part of their mission critical infrastructures. Through its worldwide network of Distribution Partners, Sangoma delivers the industry's best engineered, highest quality products, some of which carry the industry's first lifetime warranty. The product line includes data and telecom boards for media and signal processing, as well as gateway appliances and software.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be found at: www.sangoma.com.
About The VICIdial Group
The VICIdial Group was founded in 2007 to provide an array of professional products and services to the rapidly growing national and international VICIdial user community. The VICIdial Group began offering its Vicihost hosted call center solution that same year. The original creator and primary developer of VICIdial, Matt Florell, started the VICIdial Group along with several other telephony professionals.
The VICIdial Open Source Call Center Solution is a fully featured call center suite with inbound, outbound and blended call handling, and is in use by thousands of companies around the world, and has been translated into 14 languages.
The TSX Venture Exchange does not accept responsibility for the adequacy or accuracy of this release.