BIRMINGHAM, UNITED KINGDOM and TORONTO, ONTARIO--(Marketwire - Sept. 21, 2010) - CALL CENTRE EXPO 2010
Sangoma(R) Technologies Corporation (TSX VENTURE:STC), a leading provider of hardware and software enabling server-based voice and data communication applications, today announced at the Call Centre Expo event the general availability of Sangoma's NetBorder Call Analyzer 2.0 software on the Linux operating system. The product was previously only available under the Windows operating system.
"Typically, IT organizations have very strong preferences when it comes to choosing their architecture and implementation operating system," said Frederic Dickey, director of product marketing at Sangoma. "By adding support for both platforms, whether our customers chose to run Linux or Windows in their infrastructure, they will now all have access to the wealth of features NetBorder Call Analyzer offers. And to even better serve our customers, in the future, all new releases of the product will become available on both platforms simultaneously."
NetBorder Call Analyzer automates the real-time classification of outbound calls. The software can determine with great accuracy and speed whether an outbound call reached a human, or a voice mail system, a fax machine or other type of device. This allows automated dialers to transfer only relevant calls to outbound call center agents. This significantly improves their productivity and campaign business results as well as reduces operating costs to ultimately increase contact center revenues. And NetBorder Call Analyzer integrates seamlessly in both pure IP networks and in traditional telephony networks via gateways.
Many of Sangoma's customers are experiencing the benefits that come with NetBorder Call Analyzer for Linux. In fact, one Linux-based Sangoma customer that provides cloud-based communication services now sees greater flexibility in deployment. As a result, the company is better positioned to offer premium outbound services to their own customers.
About Sangoma Technologies Corporation
Sangoma is the premium provider of voice and data connectivity components for software-based communication applications. Sangoma's data cards, voice cards, gateways and connectivity software are used in leading PBX, IVR, contact center and data-communication applications worldwide. The product line represents a comprehensive toolset for deploying cost-effective, powerful, and flexible software communication applications.
Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be found at: www.sangoma.com.