United Kingdom’s Citizens Advice Bureau Deploys Sangoma Vega50 Gateways to Improve Operational Efficiency

Citizens Advice Bureaus Upgrade Technology and Reduce Costs, While Maintaining Client Focus

TORONTO, ONTARIO–(Marketwire – March 21, 2013) – Charged with providing information and support to the general public, the Citizens Advice Bureau (CAB) in the United Kingdom were looking to improve operational efficiency and reduce operational expenses by integrating innovative communications technology at the edge of the network. Without any expertise in this area, the CAB turned to Locall.Net, a UK-based provider of telecommunications networking services to develop a complete and modern telecommunications solution. Locall.Net’s first recommendation was to replace expensive ISDN links to the Public Switched Telephone Network (PSTN) with Session Initiation Protocol (SIP) trunks that would carry voice calls across the IP network.

Sangoma Technologies Corporation (TSX VENTURE:STC), a Canadian-based provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, supplied the Vega50 Gateway devices that Locall.net specified to enable the transition to SIP Trunking services while extending the service life and value of the existing core telephony infrastructure in place at two CAB contact centers.

“The flexibility and simple configuration of Sangoma Gateways virtually eliminates any concern regarding integration of legacy equipment with IP routers and wide-area SIP trunking services,” explained Sean Gallagher, managing director of Locall.net.

What began as a cost-saving exercise progressed into an opportunity to offer a more efficient service to clients and improve the work flow for CAB staff. This simple change in the transport technology at the edge of the network provided tremendous flexibility and cost savings for the two CABs and would not have been possible without the proven ease-of-configuration and reliability of Sangoma Gateway solutions.

“The Vega50s are proven to work out-of-the-box with less than 10 minutes of configuration time,” noted Gallagher. “This in itself gave us the confidence to eliminate the cost of pre-configuration and testing in our facility and ship the gateways directly to the CAB sites.”

A recent case study, “Upgrading Technology While Keeping Focus on Clients,” provides a detailed analysis of this implementation and is available for download from Sangoma.

Sangoma’s industry-leading solution portfolio enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, standalone gateway appliances for SS7 and TDM-to-SIP, wireless boards, multiplexers, Microsoft Lync gateways, and session border controllers. These products are designed for simple integration with open source and closed source IP PBX applications, contact centers, unified communications systems and service provider networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit www.sangoma.com.

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.


Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation

David Moore
Chief Financial Officer
(905) 474-1990 Ext. 4107

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