Temco Logistics Delivers Superior Customer Service with Sangoma

Sangoma’s Contact Center leverages the power of cloud communications to streamline workflows, manage high-volume calling and enhance overall user experience

MARKHAM, ONTARIO – Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, recently added Temco Logistics, a premier, white glove solutions provider delivering and installing home goods since 1968, as a happy customer to the Sangoma family. Together with their partner, Southern California Technology Solutions, Sangoma was able to provide Temco with the communications infrastructure their business needed to meet growing customer demands while saving money and reducing complexities in the process.

As Temco’s business was growing, they were finding it increasingly difficult to keep up with customer communications. That challenge was further compounded by the lack of reliable and flexible Contact Center as a Service (CCaaS) solutions for their industry. Temco’s previous system lacked stability, could not handle their massive call volumes, and was difficult to use due to inflexible queues. 

To solve these problems, Temco switched to Sangoma’s Contact Center and dramatically improved their customer service capabilities as well as overall agent experience with the platform. 

“Communication [with Sangoma] is outstanding. From sales to support they always address my concerns and act quickly on them,” said Rob Fiedler, Director of Customer Experience at Temco Logistics. “This system is proving to be one of the best I have ever used in my 15 years of managing call centers. I have worked with systems that were far more expensive but did not have the functionality and stability of Contact Center. The initial startup cost was significantly less than other systems I have deployed. The monthly costs have enabled me to keep my costs lower than most BPO options, while still being able to provide world class service.”

Other highlights from their experience with Sangoma: 

  • Temco was impressed with the ease of operation, intuitive user interface, and high value reporting capabilities included with the Contact Center platform
  • Contact Center could handle their call volumes with ease, which averaged 20,000 to 40,000 calls a month, and as many as 91,000 calls during sales events
  • Temco loves the ability to build and use new queues on the same day, switch queues on the fly, and answer on-hold customer calls using the call back feature
  • Temco saved $40,000 on annual labor costs, $20,000 on annual phone costs, and were able to offer remote work options to 45% of staff, which saved them even more in overhead costs

“Our cloud-based Contact Center solution was designed to solve the most complex communications and customer service challenges while still being easy to use,” said Jim Machi, Chief Product and Marketing Officer of Sangoma. “We are proud to offer this solution to customers like Temco Logistics who can benefit from the intuitive design, flexible queues, and our end-to-end support.”

To learn more about Contact Center, visit www.Sangoma.com/Contact-Center.

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.


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For more information please contact us at press@sangoma.com.

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