Sangoma’s Answering Machine Detection Software for Asterisk Delivers Unparalleled Results

Cost-effective, high performance call center application available immediately to Asterisk developers

TORONTO, ONTARIO–(Marketwire – Dec. 10, 2012) – Sangoma Technologies Corporation (TSX VENTURE:STC), a leading provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, has announced the immediate availability of its Lyra Answering Machine Detection (AMD) for Asterisk software solution. Lyra AMD for Asterisk enables system developers to cost-effectively integrate sophisticated dialer analytics features that compete with high-cost proprietary systems into Asterisk-based platforms.

“Lyra AMD for Asterisk allows call center product developers to address the number one concern of any outbound calling operation – keeping agents on the line with prospects as close to 100 percent of the time as possible,” said Matt Florell, president of VICIdial Group, a leading provider of open source call center solutions. “For one of our key customers, a financial services call center operation making some two million outbound calls per week, Lyra AMD enabled the company to groom its calling database of invalid numbers, and ensures that agents are not connected to answering machines. The efficiencies gained helped the company double its productive call capacity.”

A recent case study, “Contact Center Doubles Capacity and Expands Services”, provides a detailed analysis of this implementation, and is available for download from Sangoma.

Announced at AstriCon in October of this year, Sangoma has seen steadily growing interest from call center solution developers eager to get their hands on this software package that delivers a unique set of call progress analytics based on specialized neural network algorithms. The software is compatible with Asterisk versions back to version 1.4, and integrates with a dialer application to help ensure out-dial call center agents are only connected to productive calls – not answering machines and intercept announcements. The Sangoma solution is proven to deliver AMD accuracy at levels of 95 percent in under 300ms, and nearly 98 percent in under two seconds.

AMD functions can be applied to TDM and SIP-based Voice over IP (VoIP) calls to provide implementation flexibility in the mixed-technology environments that are commonly found in many call center operations. In addition, Sangoma has specifically priced Lyra AMD for Asterisk for the open source marketplace, giving open source providers the ability to compete head on with large proprietary system houses.

“While some providers appear to be backing away from the open source market, Sangoma continues to maintain its strong commitment to continually developing cost-effective hardware and software solutions for open source developers looking to incorporate new features and leading-edge performance into their solutions,” added Frederic Dickey, director of professional services at Sangoma. “Sangoma recognizes the growth opportunities in open source, and its success in this space demonstrates the steady growth that the company is experiencing in both standard product and OEM engagements throughout the world.”

Sangoma provides an industry-leading solution portfolio that enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, and standalone gateway appliances, designed for simple integration with open source and closed source IP PBX applications, Contact Centers, Unified Communications Systems and Service Provider Networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit www.sangoma.com.

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.

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Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation

David Moore
Chief Financial Officer
(905) 474-1990 Ext. 4107
dsmoore@sangoma.com
www.sangoma.com

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