Sangoma Ranks Number One in Unified Communications Satisfaction Report

Eastern Management Group Survey recognizes Sangoma as Number One in Customer Satisfaction for the third year

MARKHAM, ONTARIO – July 6, 2022 – Sangoma Technologies Corporation (“Sangoma”) (TSXV: STC), Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG), a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes today announced that they have been ranked number one in Customer Satisfaction by the Eastern Management Group for the 3rd straight year.

The Eastern Management Group surveyed more than 5,000 IT managers who are currently using UC systems for the report.  IT managers reported on a range of experiences, which included evaluations of 44 Premises and Hosted UC companies, including 3CX,  8×8, RingCentral, Avaya, and Cisco.

The Eastern Management survey categories are Product, Vendor Experience, and Customer Delight.

  • Product
    Measurements: Technology & Product, Reliability and Management Tools
  • Vendor Experience
    Measurements: Purchase Experience, Installation, Support, and Contact Center Experience
  • Customer Delight
    Measurements: Value, Overall Satisfaction, and Recommend to a Friend

“We are thrilled to be ranked number one in Customer Satisfaction by the Eastern Management Group,” said Jim Machi, Chief Product & Marketing Officer of Sangoma. “Sangoma has experienced rapid growth in the industry and is now among the top tier of Unified Communications companies, so it’s exciting to be recognized in this manner. Our customers appreciate the industry’s complete set of cloud communications services, cloud-based and on-premise deployment options, and exceptional customer service, so we believe this award will reassure our customers and prospects alike.”

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.

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Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation

David Moore
Chief Financial Officer
(905) 474-1990 Ext. 4107
dsmoore@sangoma.com
www.sangoma.com

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