Sangoma Boards Deliver Competitive Edge, Efficiency for Brazilian Debt Collection Call Centers

16-Span Boards Provide the Highest-Density PSTN Connections Per Server Expansion Slot

TORONTO, ONTARIO–(Marketwire – March 12, 2013) – (TSX VENTURE:STC) Call center operators vying to capture market share in Brazil’s highly-competitive debt collection services industry are constantly challenged to find and deliver more efficient solutions that keep agents on the phone with customers who produce revenue, and not with answering machines or network intercept announcements such as “disconnected number” or “all circuits busy.” In addition, call centers are seeking efficient solutions that support thousands of simultaneous outbound calls, along with efficiency in power utilization, performance, and price.

Sao Paulo-based CallFlex, a leading provider of telecommunications solutions, call center systems, and hosted services, has delivered a highly-effective platform that is uniquely tailored to the needs of the Brazilian call center market by addressing the critical business needs of many of the top debt collections service providers in the region. Fueled by the power and flexibility of Asterisk, its CallFlex Manager, a highly efficient server-based solution with the capacity to manage thousands of simultaneous calls in a single server, and the CallFlex AdaptMax dialer solution for call centers, together deliver the technological advantages sought by many of the market’s top call center operators. The CallFlex Manager is built on the foundation of Sangoma’s A116 Digital Telephony Board, which provides network connectivity for sixteen E1 spans – supporting 480 simultaneous calls – in a single expansion-slot in the server.

“The call centers demand an extraordinary level of agent occupancy, and we found that the operation of the Sangoma A116 board is the best solution in the marketplace to meet these needs,” said Alexandre Azzoni chief commercial officer of CallFlex. “Sangoma has developed some key call management features that have a significant impact on the efficiency of the overall platform. The quality and reliability of the Sangoma boards is an important part of the success of these projects – and the lifetime warranty on the boards is a testament to Sangoma’s commitment to its customers.”

A recent case study, “High Density Asterisk-based Outbound Call Center Gives CallFlex a Competitive Edge,” provides a detailed analysis of this implementation, and is available for download from Sangoma.

“We are experiencing a sharp increase in demand for much greater span-density in digital telephony boards from solution providers around the world,” said Simon Horton, director of product management for Sangoma. “Our company’s commitment to provide boards that directly address this growing need enables solution providers like CallFlex to continue to compete at the leading edge of their markets.”

Sangoma’s industry-leading solution portfolio enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, standalone gateway appliances for SS7 and TDM-to-SIP, wireless boards, multiplexers, Microsoft Lync gateways, and session border controllers. These products are designed for simple integration with open source and closed source IP PBX applications, contact centers, unified communications systems and service provider networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit www.sangoma.com.

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.

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Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation

David Moore
Chief Financial Officer
(905) 474-1990 Ext. 4107
dsmoore@sangoma.com
www.sangoma.com

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