Sangoma Announces Highly Accurate Answering Machine Detection Software for Asterisk

Sangoma AMD for Asterisk, a cost-effective, high performance solution for call center solutions, is immediately available to select Asterisk developers

ATLANTA, GEORGIA–(Marketwire – Oct. 24, 2012) – ASTRICON – Sangoma Technologies Corporation (TSX VENTURE:STC), a leading provider of hardware and software components that enable or enhance IP Communications Systems for both voice and data, announced the launch of the Sangoma Answering Machine Detection (AMD) for Asterisk software solution. Providing backward compatibility to Asterisk 1.4, AMD for Asterisk delivers all of the features of other sophisticated dialer analytics packages at a price-point aligned with the open source marketplace. AMD for Asterisk is available immediately to select early-adopters and Sangoma anticipates a general availability release before the end of 2012. Sangoma made the announcement at AstriCon, the world’s foremost gathering of the Asterisk open source community currently taking place October 23 through 25, 2012 in Atlanta.

“Outbound call centers strive to optimize profitability by keeping agents on the line with prospects as near to 100 percent of the time as possible. With Sangoma’s solution, the call center system can quickly analyze every dialed call to accurately determine if it should be connected to an agent,” said Frederic Dickey, director of professional services at Sangoma. “Using specialized neural network algorithms, the Sangoma AMD for Asterisk solution is proven to deliver AMD accuracy at levels of 95 percent in under 300ms and nearly 98 percent in under two seconds. For the call center solution provider, this can deliver a significant competitive edge. And for the call center operator, the result is higher efficiency and higher profitability.”

The solution incorporates native support for Asterisk, and AMD functions can be applied to TDM and SIP-based Voice over IP (VoIP) calls to provide implementation flexibility in the mixed-technology environments that are commonly found in many call center operations.

“Sangoma is strongly committed to the open source community and is continually developing cost-effective hardware and software solutions for open source developers looking to incorporate new features and leading-edge performance into their solutions,” added Dickey. “We expect that the Sangoma AMD for Asterisk solution will give open source call center system developers the ability to stand toe-to-toe with big, proprietary system providers at a very attractive price.”

Sangoma provides an industry-leading solution portfolio that enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, and standalone gateway appliances, designed for simple integration with open source and closed source IP PBX applications, Contact Centers, Unified Communications Systems and Service Provider Networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit www.sangoma.com.

About Sangoma Technologies Corporation
Sangoma Technologies is a trusted leader in delivering value-based Communications as a Service (CaaS) solutions for businesses of all sizes. Sangoma’s cloud-based Services include Unified Communication (UCaaS) business communications, Meetings as a Service (MaaS), Communications Platform as a Service (CPaaS), Trunking as a Service (TaaS), Fax as a Service (FaaS), Device as a Service (DaaS), and Access Control as a Service (ACaaS), Managed Internet Access, Managed Security, Managed SD-WAN. In addition, Sangoma offers a complete line of communications Products, including premise-based UC systems, a full line of desk phones and headsets, and a complete connectivity suite (gateways/SBCs/telephony cards). Sangoma’s products and services are used worldwide in leading UC, PBX, IVR, contact centers, carrier networks, office productivity, and data communication applications. Sangoma is also the primary developer and sponsor of Asterisk and FreePBX, the world’s two most widely used open-source communication software projects.
Cautionary Statement Regarding Forward Looking Statements

This press release contains forward-looking statements, including statements regarding the future success of our business, development strategies and future opportunities. Forward-looking statements include, but are not limited to, statements concerning estimates of future revenue, expected expenditures, expected future production and cash flows, and other statements which are not historical facts. When used in this document, the words such as “could”, “plan”, “estimate”, “expect”, “intend”, “may”, “potential”, “should” and similar expressions indicate forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, as there can be no assurance that the plans, intentions or expectations upon which they are based will occur. By their nature, forward-looking statements are based on the opinions and estimates of management on the date that the statements are made and involve numerous assumptions, known and unknown risks and uncertainties, both general and specific, that contribute to the possibility that the predictions, forecasts, projections and other events contemplated by the forward-looking statements will not occur or will differ materially from those expected. Although Sangoma believes that the expectations represented by such forward-looking statements are reasonable based on the current business environment, there can be no assurance that such expectations will prove to be correct as these expectations are inherently subject to business, economic and competitive uncertainties and contingencies. Some of the risks and other factors which could cause results to differ materially from those expressed in the forward-looking statements contained in the management’s discussion and analysis include, but are not limited to changes in exchange rate between the Canadian Dollar and other currencies, the variability of sales between one reporting period and the next, changes in technology, changes in the business climate in one or more of the countries that Sangoma operates in, changes in the regulatory environment, the rate of adoption of the company’s products in new markets, the decline in the importance of the PSTN and new competitive pressures. The forward-looking statements contained in this press release are expressly qualified by this cautionary statement and Sangoma undertakes no obligation to update forward-looking statements if circumstances or management’s estimates or opinions should change except as required by law. Readers are directed to Sangoma’s filings on SEDAR with respect to Management’s Discussion and Analysis of Financial Results for the basis of Sangoma’s reconciliation of EBITDA to net income as calculated under IFRS.

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Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.
Sangoma Technologies Corporation

David Moore
Chief Financial Officer
(905) 474-1990 Ext. 4107
dsmoore@sangoma.com
www.sangoma.com

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