Author: Jim Machi – General Manager CCD, Sangoma
Last week I wrote about Fax. I figure I should write about Voice. Not because I’m leaving voice out, but because I realized one day around when I was writing the fax blog I actually talked on the phone quite a bit. I even had to fax something so I used a cloud fax service since I have no analog line to my house. Just IP to my house. I was kind of taken aback how much I was actually on the phone. Let me count the ways:
- Wow, I spent a lot of time talking to colleagues, and I don’t even like them all! Granted, I work from home when I’m not traveling, so maybe this doesn’t count, but I was on the phone a lot. By the way, one great thing about working for Sangoma is that we use our own cloud PBX and I have multiple ways to talk – using the desk phone they gave me and Zulu, which is the UC client that incorporates a softphone and chat. I love that we use our own products. Not that Lync didn’t work, but it’s nice to have a good phone and good speakerphone as sometimes I don’t really like using a headset.
- Had to call the airline I use. Yep, actually had to call because they charged me twice for something. I actually talked to a real live person (I think) once I got through the talking to IVR part of it. This was something I could not do online.
- Had to call the bank. Yep, again I couldn’t do it online.
- Had to call someone who’s doing work on my house to set up a time. Not unusual as we all have to do this.
- Actually, talked to my kids. One of them called me, she figured it was faster to call me than to do it over text, back and forth and back and forth and back and forth. Go figure that one out. Fascinating.
- Someone rang my doorbell and wanted to talk to me. I have a Ring doorbell, saw who it was, and decided indeed I wanted to talk to the person. I talked to the person on my mobile phone. I was simultaneously talking to a colleague – sorry bud if I wasn’t paying attention :).
So, there you have it. A day in the life proving voice is not dead. I still believe the future of voice growth is that voice won’t be a stand-alone service for the most part and will be part of a larger application – like that ring doorbell example. It is pretty evident that we all still need voice. And like I said, Sangoma has products to support your voice service, even if it is a part of a larger application. Discover them at: sangoma.com/products