Company and Products Overview
About Sangoma Technologies Corporation
Sangoma is a leader in enterprise, value-based communications, delivering industry-leading quality at price points that enhance customers’ ROI. We offer businesses of all sizes affordable cloud-based and on-premise Unified Communications (UC) systems with enterprise caliber features. Sangoma is also the primary developer and sponsor of the Asterisk project, the world’s most widely used open source communications software, and FreePBX, the world’s most widely used open source PBX software.
Sangoma focuses on three distinct target markets: SMBs and Enterprises, Developers and System Integrators, and Service Providers.
SMBs and Enterprises
Sangoma’s turnkey products are used in SMBs and Enterprises of all sizes, from small legal offices to large multi-campus universities. Tens of thousands of customers in over 150 countries rely on Sangoma solutions as part of their mission critical business communications infrastructure.
Developers and System Integrators
Sangoma provides developers with open source toolkits and hardware and software needed to connect disparate networks, devices and systems, enabling these developers to design their own IP-PBX, IVR, and a multitude of other value-added voice and data communication solutions. These building block “engines” (boards, component parts, APIs, documentation and support) are key components that the Sangoma developer / integrator community need to build world-class solutions that they sell to both enterprises and service providers.
The service provider market demands an integrated level of scalability, interoperability, hardening, and security beyond that of even a mission-critical enterprise implementation. Sangoma understands that Service Providers sell a myriad of services to subscribers, connect and transport voice and data with other networks and also deliver a vast array of services to enterprises. Depending on the infrastructure required, Sangoma has been selling either direct to service providers or has been partnering with valued-added solution providers who sell into both the wireless and wireline service provider market for over 20 years.
Sangoma Products and Support
Sangoma offers a wide range of VoIP infrastructure technology. Its offerings include both cloud-based and on-premise Voice over IP UC/PBX systems, as well as SIP trunking services, fax services, networking interconnect products, and telephony hardware. Sangoma’s products and services are used in leading UC, PBX, IVR, contact center, carrier networks, and data communication applications worldwide. Sangoma’s portfolio of products also enable service providers, carriers, enterprises, SMBs, and OEMs alike to leverage their existing infrastructure for maximum financial return, while still delivering the most advanced applications and services from the latest technologies available.
Sangoma IP phones are designed to seamlessly integrate with Sangoma’s UC phone systems (PBXact and Switchvox). They include advanced features for an intuitive user experience and plug-and-play provisioning for easy deployment.
Sangoma cloud services include the award-winning PBXact and Switchvox Cloud UCaaS solutions, SIPStation SIP trunking services, and FaxStation Fax over IP solution.
Bridge traditional telephony technologies to modern IP networks with Sangoma’s extensive line of telephony cards and gateway appliances or choose a session border controller for added security.
End-to-End Unified Communications Solutions
Sangoma offers complete, affordable UC solutions for small to mid-size businesses. They include advanced collaboration and productivity-enhancing features for every user. Sangoma’s UC solutions can be deployed on-premise or in the Cloud, allowing businesses to select the best option for their needs. From the PBX to the phones to the connectivity infrastructure, Sangoma’s solutions fully integrate to provide a fully interoperable solution from one vendor.
Sangoma’s latest innovations and expanded product portfolio include the full UC / PBX phone systems PBXact and Switchvox. Both of these platforms are sold with a range of IP phones and integration tools to enable automated configuration and management, a Unified Communication server and client with Zulu UC, session border controllers (SBCs) to provide VoIP security, network bridging and fail-safe VoIP gateways, hosted IP PBX / UC service with PBXact and Switchvox Cloud, SIP trunking service with SIPStation, Fax over IP service with FaxStation, and signaling gateways for enterprise, SMB, carrier, and OEM applications.
Unified Communications and PBX Platforms
A Private Branch Exchange (PBX) is an enterprise communication system. An IP PBX is a VoIP-based PBX that uses Internet Protocol. Sangoma offers fully integrated UC/PBX platforms PBXact and Switchvox. Each of these commercial PBXs is available in three variants – a cloud version running from Sangoma’s datacenter that a customer would subscribe to; a SaaS version, which is a virtual machine to be used on a customer’s own hardware or cloud; and a version with software pre-installed on a telecom appliance for a premise-based deployment. Switchvox is an all-in-one fully featured UC/PBX system. PBXact is also fully featured but can be enhanced a la carte with the purchase of individual additional add-on commercial PBX modules (such as call center builder, high-availability, phone configuration management, enhanced reporting, etc.) that add in additional features and service contracts. Both Switchvox and PBXact can benefit by using complementary products such as IP phones, PSTN interface cards, VoIP gateways, SBCs, and maintenance contracts.
Switchvox Cloud is a hosted phone system that delivers the customer experience your business demands, at price points you can afford. With Switchvox Cloud you get a full contact center, mobile and desktop client, call control, productivity tools and more included with every user – for the same price. These PBX cloud services use Sangoma and Digium IP phones and deliver simple, online signup, unlimited US/Canada/UK calling, number portability, and VoIP security.
Sangoma’s SIPStation is a hosted SIP trunking service targeted to users of the Sangoma PBXact, Switchvox, FreePBX and Asterisk systems. SIP trunking is fast becoming the technology of choice to interconnect an IP PBX system to a telephone company (in this case an IP telephony service provider or ITSP). The main drivers are cost efficiencies (over fixed lines such as ISDN or analog lines from incumbent Telco’s) and end-to-end UC features/transparency. Cost efficiencies are realized because SIP trunking uses already-available broadband connections at customer premises. SIPStation is tightly integrated into Sangoma’s FreePBX graphical user interface (GUI); and customers can purchase and enable the service directly from that GUI.
Fax over IP (FoIP)
Faxing remains an important communications tool, yet VoIP networks are sometimes unable to send faxes reliably because fax standards are based on very specific timing that can be interrupted in VoIP systems, especially where there is substantial latency. Sangoma’s FoIP service FaxStation is a hosted service to remedy this problem. It features a telecom appliance with up to four analog connections for fax machines and operates in concert with Sangoma’s fax server data center to encrypt and package the fax communication to make it fail-safe. This is particularly useful for small businesses that rely on fax communications but also for industries with challenging network conditions, such as mining, oil rigs, and ship-to-shore over satellite.
IP Phones and UC Clients
Sangoma’s range of IP phones are customized to seamlessly integrate with all Switchvox, PBXact, FreePBX and Asterisk systems to provide zero touch installation, simplified system management, and instant access to a wide range of features.
Zulu UC is a set of server, desktop, and smartphone UC client software integrated with PBXact and FreePBX that delivers UC features (presence, contacts, chat, calling, file sharing, audio and video conferencing, etc.) from a single application.
Network Interconnection Products
Session Border Controllers (SBCs)
Anytime two VoIP networks interconnect, issues of security and interoperability arise. SBCs can manage these issues, including provider-to-provider connections, provider-to-enterprise connections, and enterprise-to-enterprise connections. Sangoma’s SBCs are available as hardware appliances, as software-only solutions running on a virtual machine in hosted environments, or as a hybrid of both. The hybrid solution is unique to Sangoma and provides all the flexibility expected from virtual machine capability coupled with the scalability that is found in hardware-based solutions. Sangoma’s SBCs have broad interoperability certifications.
Customer Premise VoIP Gateways
VoIP gateways are needed any time voice traffic moves from a VoIP network to a traditional PSTN telephone network. As the traffic traverses these networks there are issues that need to be resolved regarding both the media (the sound of the caller’s voice) and the signaling (the method used to control the media traveling over that connection).
Sangoma Vega, Digium G-Series, and the Dialogic DMG Enterprise Gateways Series are used by businesses that want to connect their traditional phone systems (PBX or key system) to a VoIP provider. These types of connections are referred to as SIP trunks, and Sangoma’s gateways enable users to take advantage of the cost savings and flexibility of SIP trunks, without having to upgrade their entire phone system.
These same gateways can also be used to connect a newer IP PBX to the PSTN. In addition to providing a backup to the service provided by their VoIP provider, companies can use VoIP gateways for multi-site transitions from older phone systems to new IP PBX phone systems.
VoIP gateways are also needed to connect traditional telephones to an IP PBX. For large companies, the cost of new IP phones can be higher than replacing the core system, so they keep the older phones and connect them to the new IP PBX. This allows them to phase in the new phones over time without disrupting normal business operations. There may also be specialized telephones (elevator phones, door entry phones, ruggedized phones for use in hard industrial or outdoor conditions) for which there are no IP replacements. These phones can also be connected to the IP PBX with a Vega gateway.
The Dialogic DMG series of enterprise gateways offer additional features for the enterprise: value-added services integration to a PBX such as speech recognition enabled IVRs and high-speed v.34 media processing for integration with IP fax server technologies.
All Sangoma’s gateways have broad interoperability certifications.
Carrier and Core VoIP Gateways
In a service provider or carrier network, much larger gateways perform these same tasks. In addition, there are signaling protocols that are only used when carrier networks communicate with other carrier networks that are not included in the enterprise product line. The NetBorder SS7 VoIP gateway and Dialogic IMG gateway family are carrier-specific products that enable a VoIP carrier to connect their network to the SS7 network for up to 2016 channels. The IMG 2020 also can pool 6 units for over 12,000 ports and comes with a management system to configure, monitor, and update systems from a central location. The Sangoma SS7 gateway has broad interoperability certifications.
PSTN Interface and Media Processing Boards
Sangoma’s complete line of award-winning boards connect and interface to the PSTN. Even though IP networks are growing, the PSTN still exists and still works, and new communication solutions will need to connect to the PSTN, so it is a viable market- based solution. Sangoma’s A and B series of boards, combined with the Dialogic JCT, DNI, CG, and Diva series of boards and the Digium PSTN interface cards means Sangoma enables our customers to connect directly to a PSTN network and interface a VoIP system with nearly every kind of telephony network on earth, including ISDN PRI and BRI and analog FXO / FXS.
These boards are primarily used by communications solution developers in PC-based PSTN/VoIP telecommunications systems that connect to the PSTN and perform a very similar task to VoIP gateways, but are installed inside the server rather than being stand-alone devices. By providing customers with the option of using a PSTN interface board or a VoIP gateway, Sangoma maximizes flexibility based on installation requirements – particularly when space and power are at a premium. They may also be used in harsh conditions that require ruggedized servers.
Because the Dialogic Media and Network Interface product line comes with high end DSP media processing on board and with extensive programmable interfaces (APIs) for developers and integrators, they are also used to design advanced telecom applications such as IoT and modem banks, speech recognition systems, IVRs, contact centers, and mobile value-added network solutions.
Recording calls has long been a requirement for call center training purposes, for validating over-the-phone transactions, such as stock orders placed with a broker, and a variety of other scenarios. The Sangoma T116 is a specialized, high-density board that can be used as part of large call recording platforms.
Open Source Software Products
Asterisk and FreePBX
Sangoma is the primary developer and sponsor of the Asterisk project, the world’s most widely used open source communications software, and the FreePBX project, the world’s most widely used open source PBX software. Together, Sangoma has 5 Million users of our open source software, with an average of 50,000 new installs per month.
Both Asterisk and FreePBX users have the option to purchase software add-ons beyond what is offered in Asterisk or FreePBX, IP phones, SIP trunking, cloud-based fax, training, technical support, maintenance, PSTN cards, VoIP gateways, session border controllers, and commercial/hardened versions of the PBX/UC software they have downloaded.
As the world’s digital landscape is becoming more intricate and intertwined, today’s business communications challenges are shifting to more cloud-based and holistic solutions that combine voice, web, mobile, video, IoT, and more. Sangoma is uniquely positioned for success during this technological shift. We hold a leadership position in the global communications development community as the world’s largest provider of open source communications solutions, and we are committed to products that recognize and fulfill the diverse needs of companies and individuals. We offer a complete portfolio of next-generation Unified Communications solutions, including IP-based PBXs, cloud-based communications, fax solutions, SIP trunking services, session border controllers, and much more.