Voice is Still #1 in Employee Communications

Jim Machi Photo
Chief Product & Marketing, Sangoma

On November 8th, IHS Markit and Sangoma held a webinar called UCaaS and the Small Business: Adoption and Implementation. If you want to listen to a replay of the webinar, please click here.

Voice is still #1

During the webinar, we conducted a survey asking participants which communication tool was most used by their employees. Voice, via the deskphone and mobile phone, claimed two of the top three spots, together over 50% of the total responses, in fact. Chat/IM claimed second.

If I think about my office, this all makes sense. People around me (even millennials!) use the phone to contact those with whom they need to talk. But chat/IM is also used internally quite a bit when we just have a quick question.

Most businesses these days are using multiple forms of communication. Voice, obviously, is still critical. But, as the survey demonstrates, so are chat/IM, conferencing, and mobility. All of these modern communication requirements point to the need for a system that offers not just voice service but a full Unified Communications solution.

Answering this need, Sangoma offers both On-Premise (CPE) and Hosted (Cloud-based) PBX Unified Communications systems to accommodate the unique situations of any organization or business.

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About the Author

Jim Machi - Senior VP of Product Management and Marketing for Sangoma
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